Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.2K)

Activity
Selected Activity

Accepted Solution

Any way to add UHD to HBO Max by paying the difference?

I believe that the "free" subscription to HBO Max does not include 4K UHD and Dolby Atmos quality tier. Is there any way of paying the difference and enabling those features? Or I could switch to a different "free" streaming option w my AT&T subscription.  What other streaming subscription

Questions

147

4

0

Accepted Solution

Can't sign into Max like others

This seems to be a common problem: https://forums.att.com/conversations/account-features/cant-get-into-max/6476c101c3b1ef2541c738b6 https://forums.att.com/conversations/max-login-installation/why-cant-i-log-into-hbo-max-with-my-att-sign-in-info-when-its-included-with-my-wireless-plan/62e32e6d7

Questions

2.7K

27

0

Understanding Government fees and taxes

On one line on my account, it appears that State Sales tax and County Sales taxes are being charged twice. Specifically, there is a +/-telecom with each tax. What is the difference +/- telecom? On the other line on my account, County Sales tax-telecom and State Sales tax-telecom are only charged onc

Questions

41

3

0

Accepted Solution

Official Solution

Max access denied

I have HBO max access through my internet. I am trying to log in for the first time and it says “You do not have access through this provider”. What needs to be done to rectify this?

Questions

244

2

0

Max used to work now does not

When it asks to verify my suscruprion, it says it cannot. I used to have no issues  .  Please help

Questions

34

1

0

Max not working

After moving I tried to sign into max and now it’s asking to subscribe. I called a rep and said it’s never been on my plan but I found a email from 2022 confirming I had it and again it worked until I moved recently! Any help before I call back and escalate to management.

Questions

47

5

0

Max log in problems

Trouble logging in to Max. Trying to connect through provider (AT&T) but ending up on a “something’s gone wrong” page.

Questions

33

4

0

Lost Access to Max without Account Changes

After the HBO max migration to MAX, I lost access to my Max subscription. I have/had At&T Unlimited Elite, which had Max included, but after the migration, it became difficult to sign in and particularly after it required a direct login (rather than provider login), I lost almost all access. N

Questions

89

2

0

Accepted Solution

Official Solution

Payment arrangements

Is there holds available when payment arrangement aren?t available

Questions

213

2

0

Accepted Solution

Official Solution

How long can I go without paying my bill

I need to wait until next week to pay my bill but no I don?t want my service cutoff

Questions

106

2

0

Current free max with my elite package

Will I continue to receive Max as long as we don’t change plans. I had customer service guy tell me it was ending in March regardless. Does anyone know if this is tru?

Questions

336

2

0

Can’t verify subscription on Max

I get the Can’t verify subscription notice when I try to log in to Max. My plan should still include it so why does it not let me login? I’ve tried everything here on the forums and nothing works. Please help

Questions

27

1

0

Accepted Solution

Official Solution

Were you mistakenly told your plan had changed?

Has anyone gone through something similar?I lost my free Max subscription all of a sudden. I signed up originally with an unlimited phone plan + DirectTv Stream plan (over a few years ago) and was told I'd have free HBO (Max) for life. I've received no communication regarding my account changing, n

Questions

23.7K

79

Accepted Solution

Official Solution

Why I cant use wireless data hotdpot

Lifeline plan

Questions

31

1

0

HBO Max access for others on my account?

Hello AT&T community - Maybe you’ve figured this one out? I’m lucky that I can access HBOMax from my AT&T account - no problem. But I have 3 other family members on my account, and since we switched to Unlimited Elite last week, they each received a text telling them they have access to

Questions

6.9K

15

Cant Verify Subscription

Max is included with my wireless plan, and it says so in my profile info and plan details on my AT&T accounts page. Whenever I try to sign in/connect provider, I continually get the same error message: "Can't verify subscription." I have not changed my wireless plan and I have always had access

Questions

45

1

0

Grandfathered Unlimited Elite Plan with Max is being removed forever.

This is not really a question, but rumor has it that around March or April (of this year), if you're grandfathered with Unlimited Elite with Max, it's going to be removed from your account and replaced with Unlimited Premium PL. I'm a little disappointed about that.

Questions

4K

3

0

Dolby Atmos and 4K UHD not working on Max

I have a subscription to Max through my AT&T internet. It used to offer 4K UHD and Dolby Atmos for certain shows and movies on Max.  I am no longer getting that.  How do I get that?  I would like to upgrade to the Ultimate Tier of Max to get those but it says I have to do it thro

Questions

805

2

0

Accepted Solution

Official Solution

Verifying

I’m trying to create a login for my account but the store rep typed my email wrong and it’s sending confirmation codes/ID verification to my sons & husbands phones but not mine. How can I get into my account as primary

Questions

33

1

0

Accepted Solution

Max Can't Verify Subscription

Hello, I have Max included as part of my AT&T subscription. When I try to log in I get this error that says "Can't Verify Subscription" and asks me to contact my provider directly. Can anyone please help me with this? Thank you,

Questions

252

10

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.