I have made several attempts to log into the MAX app with my att account info and each time I get the “cannot verify subscription” message. I was told that I have an older account but I have the unlimited plus…

@ATTHelp I am trying to log in to the new Max through provider I no longer have a subcription. I checked my AT&T account and sure enough I still have it under my AT&T, but cannot access it through max. It said I no longer have a subscription and I have to renew. Also, none of my HBO Max prof

Got text saying I can get Max with my att account. When I tried it would not let me.

I am trying to use my ATT benefit with Max to access HBO and other streaming services. I keep getting the message "can't verify subscription". This has been a problem for months. It's most annoying now as ATT texted me today touting that I have access to Max through my account, but it still doesn't

I keep getting texts that I have not activated my subscription for the free max but I tried to connect through AT&T and it gives me a screen that says “can’t verify subscription.” I have changed my password, restarted my phone, and I still can’t get it to work.

Hi there- I have an active AT&T Unlimited Plus Enhanced subscription but HBO Max is giving me the error Can't Verify Subscription. I've tried redownloading app, logging in via browser, changing ATT account name to email. No luck.

Now that Warner Bros. Discovery has announced Max, for those AT&T subscribers who still have a free HBO Max subscription, will AT&T continue with their promotion for Max?

Still trying to find out if we are keeping 4K/ATmos streaming on out AT&T/MAX accounts? Since there are now 3 tiers of MAX Ad-supported Ad-Free (1080P) Ultimate (4K/Atmos) When i log in to my MAX account, it shows (AD-Free)

I opened my texts this morning a the number 7780 texted me telling me to switch over my HBO Max account to Max. It said my name in it which was a little weird, but I looked at the link and it was very suspicious (attwrls) I previewed the link and it seemed legit but I still wasn’t 100% sure. Can som

I'm unable to login to my Max account (since HBO Max switched to Max). It says I still have access to HBO Max on my account page. When I login using a provider it says "can't Verify subscription". I've tried the fixes in all the other similar questions. Nothing works (logging out, clearing cache, et

AT&T must be aware of this seemingly common problem. None of the "solutions" suggested do anything to address the issue. Why can't anyone at AT&T solve this problem?

When I try to sign in to Max through ATT it says they can’t verify my account. Spent well over an hour on chat with ATT but the issue was not resolved. Not sure what is going on. I didn’t even realize I still had HBO Max because I had received a message it was no longer free for me. Then I got a tex

Got rid of my cable TV provider and I tried to login to HBO Max. My wireless "Plan Details" says HBO Max Included. Instructions say login to ATT and click on "Activate HBO Max Tile" which is nowhere to be found. When I login using ATT as my provider, it says "Your subscription cannot be verified".

Since the switch to max I can not log in on any devices period. It is logged in on my phone but I bet if I log out I can't log back in. This seems to be a common issues since the update.

I had HBO MAX through AT&T. When I launched it yesterday, the screen read that HBO MAX is now MAX and asked me to download the app. I did and then I received an email from Amazon letting me know that my 7 day free subscription had started and after that I would be charged $15.99 per month. What

How can I upgrade my included MAX (HBO) subscription to 4K streaming service?

I have had HBO Max's ad-free tier at no cost through my Fiber Internet account. I was pleased to see that this continued after HBO Max changed to Max.  However, after 6 months, Max is moving all of their 4K content from their ad-free tier to their premium tier.  This means than those of u

After upgrading to Max, the app's icon has not been updated and every time the app is opened, I'm prompted to update. After clicking on the update button, the app seems to know that it's been upgraded and functions normally. I'm happy that it works, but it's a major annoyance. Deleting and reinstall

I have hbo max with my plan but now it's telling  me my hbo max prescription  through  att has expired 

My Apple TV will not let me into Max. Had HBO max previously. What do I need to do?