I have been without internet since Thursday morning (fiber). The outage map has indicated resolution "within 24 hours" since then. I have signed up for text alerts. Last received text was Thursday at 11:41am. Not pleased to say the least. Not happy that I will need to find an alternate work locatio

A technician was installing someone’s fiber at the community “fiber” box. The technician screwed something up with my service, as the “alarm” light in my fiber box went red indication damage or lack of light with my fiber cable. Instead of having that tech fix the issue he caused, I was told I had t

Yes I've searched the forums and yes I've seen the descriptions on how to do it, and I'm doing it properly. I shouldn't have get a SECOND router and do a passthrough set up for this to work. The AT&T hardware should just do its job properly.  I've factory reset the router, twice.  O

I feel like I've got a multi-colored disco ball what with all the flashing! And 7 nights in a row!  I've done the unplug the power-wait 5 minutes-replug thing as well as the factory reset thing -- nothing seems to work.  I've had the ATT bot restart the thing, but no impact.  It seem

I wrote a post yesterday about how a technician disconnected my internet while working on installing someone else’s. Well today as I was taking the dog out I notice the community “five box” was half propped open with wire protruding everywhere. It looked like a 3 year old installed whatever is going

I was told that if I switch to AT&T I would get a $20 discount on top of the promotion for being a new customer. I signed up for the Internet 300 plan that was $50 a month and with the discount the customer representative told me it was going to be $30 a month for the first year. I just called

I have been trying for 4 years now or longer to get AT&T fiber on my road, people all around us has the AT&T fiber internet expect for us. The internet I have now is not good, I work from home and it’s so slow and lags a lot, my son can’t play his play station, we can’t watch our shows on ou

My WiFi and cellular connectivity has been horrible the past 3 days. Is there any updates on this “outage” I can’t find any information.

Hi, I lost my fiber internet connection a few weeks back. I called ATT and they assigned me a technician to repair it the next day. The technician came and diagnosed the issue as a cracked fiber cable caused by an installer putting in new service at a neighbour's house. He put in new wire and warne

Internet has been off since September 11th and the problem still hasn't been resolved where are At&t crew workers cause they are not in my area 🤔 😒 😡😤

new account. how do I change the pw

So I had a tech say that there's fiber ran around my house but it has to go to a junction box or something like that I was promised multiple times that I was going to get fiber that the tech was going to install fiber that they would be out here in 24 hours why do you have people that lie like this

I decided to purchase att fiber and was wondering if this will work. It looks extremely old so I’m not sure if I need to get in touch with a technician after I received the install kit in a couple of days.

I'm torn between starting off with the 100 mbps plan or the 1 gig plan. I want to start with 100 and see if I need to upgrade, but Im worried I wont be able to receive the same promotional offers if I decide to upgrade? Does anyone know if I'd be eligible still?

Is anyone else having the problem of the AT&T DNS server going down several times a day for 3-5 minutes each time?  I am trying to figure out how to complain to AT&T so they will get the problem fixed.  I suspect they have inadequate capacity.  I don't think it is a local pro

My dog was barking at the ATT service installers at 11:00a CST in Fort Smith, AR. He was installing the neighbor's service. My dog was secured in our yard. My dog is 30 lbs. My dog never came close to the guy. My dog runs in screaming and buries his face into the carpet. His eyes are swollen and he

One installation scenario I foresee is the tech installing a fiber jack and connecting it to the gateway via a standard-length cable. What I am considering is later drilling a hole down into my crawlspace and running a 10-meter cable to my wiring closet, and moving the gateway there.  Are the

The crap at&t still charges "Internet equipment fee" and taxes on my fiber internet in 2023 for new customer. the bill notification email include slogan "No data cap, No equipment fees"

Why is it that at&t ran a fiber line past my house to a very affluent neighborhood? Everyone on the main road needs internet also. Right now us non rich people are 2 and 3 times the price of AT&T fiber for service. I don't think that is fair for us not to get the same chance at service. I di

I received the best customer service I ever have from the technician who came out to install my internet. He had to come back a second time to finish and was kind, helpful and went above and beyond! I didn’t receive a customer satisfaction survey to give him the 5 star review he deserves and would l