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Inconsistent Upload Speeds

I am about a week into having the 500 internet, and am getting varying upload speeds. Download is always high, ~350 on wifi ~550 on ethernet, most of the time upload stays around the same level, but will flicker to less than ~20Mb for a second or so. This doesn't seem to get caught by speed tests, o

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I can't connect to my work VPN, used to before.

The IT department at work said this is not on their end. They have tested the connection from other sites using comcast and charter and they can connect without any issues.  When I try to connect at home it just won't comment.  Something is blocking the connecting.  Initially my IT d

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50

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ARRIS BGW210-700 replacement

Is there a better router provided by ATT for a Fiber connection than an ARRIS BGW210-700. We have some rather slow refreshes at times, as well as, initializations during startup.

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39

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AT&T Fiber Lines Relocation

TXDOT is requiring that all utilities are removed from the TXDOT ROW in Bacliff, TX to widen State Highway 146. We are a property owner along this section of Highway 146 and our survey indicates that AT&T has fiber lines which will need to move, potentially onto our property.  We have been

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Fiber internet intermittently going out

I have had ATT Fiber Internet for a while and it's been working great, up until May 5 when it went out for a short while that Sunday morning. I actually wasn't home but received a text message alerting me.  By the time I got home later in the day, it was fine.  However it's been going out

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55

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Accepted Solution

Several latency increase since 5 days ago and no solution from Support

I currently have a 1GB fiber internet connection at my residence in Lawrenceville. However, for the past 5-6 days, I've been encountering persistent latency issues while playing Valorant. When I initially installed the internet about 7 months ago, my ping consistently ranged between 15-18ms. Howeve

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414

27

In game ping

In valorant I used to have 9ms 18ms 25ms 25ms on my 4 lowest ping servers. I switched to spectrum internet for 1 month but the following month switched back to at&t. When I swapped back to at&t the 4 lowest ping servers had 19ms 30ms 34ms and 41ms ping. I would like to fix this issue and get

Questions

177

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Official Solution

1Gig Switch connected to BGW320 will only run in 100M mode

I got setup with fiber today with a wired Netgear 1Gig Switch connected to the BGW320 but based on it's status lights and speed tests, it will only run in 100M mode, meaning I'm only getting around 90Mbps speeds.I went into gateway's home network | configure screen and set port 2 from auto to 1G ful

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155

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4000ms Ping / Lost Packets / Traceroute Issue

Hello, Recently I have noticed my internet has intermittent times when it is spotty. I recently ran a few tests when I noticed the network was spotty and found some information I believe might be helpful to solve this. I have attached some screenshots showing ping tests and traceroute results.

Questions

1.1K

141

Installation technician never showed up, and no agent for customer service

I scheduled a moving service and scheduled an appointment for installation. The technician never showed up while the text kept telling me they would arrive soon. The time slot passed, and suddenly the text asked me to reschedule. Today the time slot for reschedule passed and once again the technicia

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31

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Fiber Cable Repair

Hello, has anyone here experienced a fiber cable repair situation? I have been experiencing some inconvenience for the past week. They keep stating that it will be resolved within 24-48 hours, yet nothing has been done or fixed. It took them 4 days just to acknowledge the issue. We are now on day 8.

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43

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Home internet

within one week it’s 2nd day my home internet not working. It’s happen again. I work from home and due to internet issue I can not work and loss my 2 days money. At&t not going to pay right so why they can’t fix issue in same day I have wait till next day to get it done. It happen most of the ti

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66

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ActiveArmor is blocking my website

Hello, This is my 3rd post into an ATT forum to address this issue. One of my domains (mavely.link) and all it's subdomains are being blocked by AT&T routers. I can add an exception to my own router, but that doesn't fix the issue for all the other AT&T customers. Can you add the domain to a

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Internet Service

I’m so tired of AT&T… From the high cost to the cellular issues several months ago, to internet outages, to shabby service.. i promise every chance i get im giving the worst review possible and im encouraging every person i know to leave their company because they feel like their untouchable as

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18

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AT&T Fiber Frequent Disconnects

I'm a new AT&T Fiber 1000 member (1 month in). For the most part, I am very satisfied with the service; however, I am experiencing intermittent disconnects from service. It happens a few (3-5) times per day which is alarming since I'm at work or sleeping most of the day. It's nothing that a quick re

Questions

23.4K

50

Accepted Solution

Swapping BGW 210 to BGW320 - can I just run a fiber patch cable from the PON to the 320?

I just had fiber installed and the service is spotty. I called AT&T and they decided to ship me a new gateway.  Even though I told them I didn't have fiber or ONT running to my wire closet, they shipped me a 320 anyway.  When they installed fiber, AT&T installed a PON in my garage

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72

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Where can I buy a replacement Corning optical patch cable for my wall to modem connection?

I have fiber Internet 1000 and the Corning optical cable running from the wall outlet to my modem was damaged. How can I buy a replacement? Thanks.

Questions

18.5K

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Blocked devices still have wifi access

I have blocked devices on my home wifi but still see activity from those devices. I have changed names and passwords to no avail. Any suggestions? My belief is neighbors more tech savvy than me...reinforces to me, wired is always better than wifi for security regardless of what a tech sales rep tel

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1.1K

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Official Solution

Urgent: Can't Set Up AT&T Fiber/Internet Due to Previous Tenant's Account Linked to My New Address

I'm new to AT&T and am about to move into a new apartment that only supports AT&T Internet. I need to establish service and set up an account, but I've encountered a problem: there is still an existing account linked with my new address (I guess could be the previous tenant's account, even t

Questions

107

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Heads up! Your AT&T account still has a balance due.

Hi all, I have AT&T Fiber and I just got an email saying I have a $5.03 balance due Nov. 5. The account number (last 4) in the email match my AT&T Fiber account number. The email is legit but I have a $0 balance. I use AutoPay (last paid Oct. 23) and everything looks good no matter wha

Questions

192

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