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Connected Community/Instant On - Differences vs. typical ATT fiber setup?

Hello, I have been a customer with ATT Fiber for a year now. I am now likely moving into what is a connected community and I had some questions. In a connected community each apartment unit still gets their own router device (bgw...) with a public ipv4, correct? Each device plugged into the route

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73

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$20 discount for combining wireless & internet service

is there are scientific reason for not giving discounts for first two cycles ? does it mean you did not really care that i had a bundle to start with on the very first day ?

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111

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Damage to tree

AT&T is installing fiber optic in my neighborhood. Their contractors broke a gas line in front of my house. Then, the power company had to come repair it. The hole they dug destroyed 30-40% of the roots of a 40+ year old oak tree. I paid an arborist to do what he could to try and prevent my tree

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27

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Double NAT on BGW320-505 with TP-Link Mesh WiFi

I am using BGW320-505 with TP-Link Mesh WiFi system. The IP Passthrough Status on the BGW320-505 is 'On' but am still getting a double NAT error on my Xbox. What else do I need to look at to fix this?

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Gaming causes my router to reset itself over and over again!

so for the 4 months i’ve had fiber internet with att, i’ve had the same constant problem. I’ve had 2 techs with a 3rd on the way. And multiple long dragging calls that go no where. They told me it’s a terminal issue but now they are saying they don’t know what it is. most of the time it drops every

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28

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Double NAT from BGW320 > Nighthawk AC1900

Receiving double NAT from XB1 and PS5 after setting up IP Passthrough from RG to nighthawk. Passthrough is setup for Nighthawk, for DHCPS-fixed While I have 'barely any' network experience, I've been browsing through the com forums in attempts to remedy the problem I'm having. One solution said

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32

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ATT Servers

Why are all the ATT servers gone? When doing a speed test it has to go to Tachus Fiber internet to run a test. It used to have numerous servers in the Houston, TX area and my test would come back at 2.5 ish and 900 ish download. The same day that ATT cellular went blank for the day all the servers a

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30

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Accepted Solution

Damage to property / yard trenching

I'm in the Block House Creek neighborhood.  It appears that cable is being laid under ground  for AT&T.   As of today, I've had a big machine the size of a large car sitting in my front yard for 4 days.  Today is Saturday and there is no work activity.  This will a

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33

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ATT fiber gateway wires

There are four wires attached to the ATT fiber gateway. What is the blue thin wire for ? It looks very flimsy - it is going into the pale yellow cable. This yellow cable is going up through the box. If I move on the blue wire, the Alarm light goes on. Many thanks.

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25

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Moving equipment to new address now repeated calls and emails for the equipment to be returned to AT&T

I recently moved to a new apartment and transfer service to new apartment. When I set up the service transfer I was instructed to take the equipment with me and connect it after a certain time on the service transfer day. Everything went smoothly until I started receiving emails and phone calls inst

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Blocking a device using gui

We are using Mac filtering but a device appears that we can’t block.

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30

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Accepted Solution

Wifi Extender

What extender should I purchase to have a good signal to reach outside. Like 30 feet from the house. Wanting to build outdoor area with TV

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45

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Is it possible to change internet traceroute for games, packet loss caused by TATA Communication servers

Hi, I didn't feel like talking with basic customer service and getting to try the same simple by the book troubleshooting steps they always go through and just wanted to know if anyone has experienced something similar and if so, how to go about to fix it, if possible? Okay my problem is that ever

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73

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Talked to a really nice CS person, want to say a nice thing to his superior

OK, I lucked out today. I was in a frazzled mood b/c I WFH and the internet went out. All those beautiful fibers--just a pile of wet string at this point. So I called 1-800-288-2020 and talked to a guy in Oklahoma. He was SUPER nice and we even got to joking around. He totally defused all the stress

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BGW210-700 losing all settings randomly

This has happened twice in the last month, where the internet will just drop and the router will come back with all settings totally reset. The wifi name is reset to default, and all of my port rules/static IP config is gone. All wifi devices and remote services are offline until I go back in and se

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contact a supervifor for fiber optics, sherman oaks, ca

I need to speak with a supervisor of the at&t team sent from the sherman oaks facility. number?

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We were told fiber was coming but we still have nothing but a torn up yard

Around 5-6 months ago we were told that AT&T would be installing fiber internet to our area. They started digging all along our road and we were told once again it was for AT&T fiber internet. They left a mess in our yard and we were told someone would be back to fix it. It’s been months and

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26

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Customer Service Call-Back Delay - Worried about wrong charge

I called customer service at 10:50am and they didn't call back until 1:21pm at which point I was unavailable and missed it. Anyone know how to get a real person a bit faster? I keep getting emails and calls to return my equipment but I'm still using it and was told to ignore it and I'm afraid I'll

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19

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15.8Mbps Download for Gigabit Internet

Anyone ever been 6 feet away from the router and get speeds as low as the *attached? Also, the internet constantly dropping out while on video calls- The results are similar from a gaming PC and an iPhone.

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28

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Smart Home Manager notifications

Every minute I get a message that the smart home manager has blocked a website that is unsecure. How do I stop those messages? It has been going on nonstop for days now.

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89

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