Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (19.5K)

Activity
Selected Activity

Accepted Solution

Air Tie 4920 w Ethernet Backhaul Set up

My Air Tie 4920 W Ethernet backhaul worked great (for over a year until it disconnected) Now i’m having issues getting it to reconnect How do I reconnect (i cannot find instructions)

Questions

23

3

0

Att box on my property.

I bought a house with some land. There is a corner lot next to mine. I was told that the person that owns the corner lot was paid for the boxes to be placed on his property but the boxes are just over the line on mine. Could someone contact me about this.

Questions

36

4

0

Does ATT Fibert have a higher peformance router

I am paying for 2 GB/sec, but my router only supports 1 GB/Sec. That does not make sense... Is there an upgraded router?

Questions

54

3

0

Closed

New AT&T Fiber Internet - Ethernet ports not working on BGW 210 gateway

I just received the BGW210 gateway the other day and was installing the internet and activating everything. The wireless internet works and I can connect on multiple devices, however, the ethernet ports on the gateway appear to be dead. I have tried plugging in multiple laptops to all 4 ports and no

Questions

2K

2

0

AT&T Fiber connection slower than usual

I just noticed in the past few days that my fiber connection has slowed to about half what I typically would get. Before with a speed test I would get about a 1ms ping latency and would get between 900-950mbps download and upload speeds on my hard wired PC.  Doing a speed test now on the same

Questions

26

1

My bill does not match the price advertized online

I have called support and chatted with the help chat, both were unable to answer my question and promised a supervisor would call me back. They never did, so I am trying this forum. Here are two screenshots from the att.com website, after I have logged into my account, showing what my plan is adver

Questions

44

3

0

Do I need a wall jack for fiber installation?

Switching to ATT fiber. They said they would install the Entry box outside and run the rest inside. We want to install this box outside on and bring the line through a hole in the wall.  From there we will bring the the interior line 8-10 the where the Gateway will be. We decided that is the e

Questions

154

6

0

Accepted Solution

Recommended battery backup for BWG320-505

Is there a recommended UPS battery backup for use with the BWG320-505 gateway/ONT device that would power it for at least 8 hours or ideally 24 hours? The proprietary power connector on the BWG320-505 is making it very difficult to find a suitable DC power UPS and the cost of an AC power UPS that wo

Questions

388

13

0

Connected Community/Instant On - Differences vs. typical ATT fiber setup?

Hello, I have been a customer with ATT Fiber for a year now. I am now likely moving into what is a connected community and I had some questions. In a connected community each apartment unit still gets their own router device (bgw...) with a public ipv4, correct? Each device plugged into the route

Questions

72

4

0

$20 discount for combining wireless & internet service

is there are scientific reason for not giving discounts for first two cycles ? does it mean you did not really care that i had a bundle to start with on the very first day ?

Questions

102

3

0

Damage to tree

AT&T is installing fiber optic in my neighborhood. Their contractors broke a gas line in front of my house. Then, the power company had to come repair it. The hole they dug destroyed 30-40% of the roots of a 40+ year old oak tree. I paid an arborist to do what he could to try and prevent my tree

Questions

27

1

0

Double NAT on BGW320-505 with TP-Link Mesh WiFi

I am using BGW320-505 with TP-Link Mesh WiFi system. The IP Passthrough Status on the BGW320-505 is 'On' but am still getting a double NAT error on my Xbox. What else do I need to look at to fix this?

Questions

40

2

0

Gaming causes my router to reset itself over and over again!

so for the 4 months i’ve had fiber internet with att, i’ve had the same constant problem. I’ve had 2 techs with a 3rd on the way. And multiple long dragging calls that go no where. They told me it’s a terminal issue but now they are saying they don’t know what it is. most of the time it drops every

Questions

28

4

0

Double NAT from BGW320 > Nighthawk AC1900

Receiving double NAT from XB1 and PS5 after setting up IP Passthrough from RG to nighthawk. Passthrough is setup for Nighthawk, for DHCPS-fixed While I have 'barely any' network experience, I've been browsing through the com forums in attempts to remedy the problem I'm having. One solution said

Questions

32

3

0

ATT Servers

Why are all the ATT servers gone? When doing a speed test it has to go to Tachus Fiber internet to run a test. It used to have numerous servers in the Houston, TX area and my test would come back at 2.5 ish and 900 ish download. The same day that ATT cellular went blank for the day all the servers a

Questions

30

1

0

Accepted Solution

Damage to property / yard trenching

I'm in the Block House Creek neighborhood.  It appears that cable is being laid under ground  for AT&T.   As of today, I've had a big machine the size of a large car sitting in my front yard for 4 days.  Today is Saturday and there is no work activity.  This will a

Questions

33

1

0

ATT fiber gateway wires

There are four wires attached to the ATT fiber gateway. What is the blue thin wire for ? It looks very flimsy - it is going into the pale yellow cable. This yellow cable is going up through the box. If I move on the blue wire, the Alarm light goes on. Many thanks.

Questions

24

1

0

Moving equipment to new address now repeated calls and emails for the equipment to be returned to AT&T

I recently moved to a new apartment and transfer service to new apartment. When I set up the service transfer I was instructed to take the equipment with me and connect it after a certain time on the service transfer day. Everything went smoothly until I started receiving emails and phone calls inst

Questions

25

2

0

Blocking a device using gui

We are using Mac filtering but a device appears that we can’t block.

Questions

30

8

0

Accepted Solution

Wifi Extender

What extender should I purchase to have a good signal to reach outside. Like 30 feet from the house. Wanting to build outdoor area with TV

Questions

44

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.