I ordered 1 gig of Fiber internet back around August, around the 11th or so. I was told that a $150 gift card and an additional $50 gift card would be available to me, but only the $50 gift card appeared in my rewards. The $150 gift card was never shown in my rewards center and I've been constantly

Hello AT&T Community, If you're experiencing issues with your internet connection you're not alone. Many of us have faced similar challenges at one point or another. This thread is here to help you troubleshoot and find solutions to these common problems. Here are some steps you can take to diag

Not everyone in the world has access to the internet, and even in countries with high internet penetration, there can be areas with poor or unreliable connectivity.

Was told technicians were going to come do installment outside so internet can connect properly but no one never show up.

This has happened twice in the last month, where the internet will just drop and the router will come back with all settings totally reset. The wifi name is reset to default, and all of my port rules/static IP config is gone. All wifi devices and remote services are offline until I go back in and se

I am writing since I need a Will Serve letter for a future development saying that you are able to provide your services in a multifamily project in Midlothian, Texas.

Good morning.  I have three accounts with ATT. You guys have a no accountability system for small business owners, and others with issues.  I have been calling over 2 weeks to get things straight on these three accounts. The call will drop, and they have my mobile phone, but will not call back after

My service was terminated. When I called to inquire why, I was told it was due to copyright infringement activities. How can I rectify this situation? I received a notice a while back on this topic so I changed my internet password to ensure it could not be used by others. I was under the impression

Hello, I've seen several others with similar questions, but no apparent permanent resolution. I am a network security engineer by trade and I know precisely *how* to block the sort of traffic that the Smart Home Manager is detecting and attempting to thwart (ping sweeps, DDoS, etc...), but the issu

I have configured the steps for pass through, as follows It seems my router has two mac addresses (one that's on the back of the device itself and a seconday mac with only the last bit different. The BGW picks up the secondary mac in the drop down. I have tried both macs. My router seems to wo

Phone, Internet and wireless issues.

I can’t believe AT&T hiking prices. They wouldn’t even match Spectrums far lower price. They really are dropping the ball these days. Can’t believe it. I’ve been with them a long time too

I keep getting these alerts “Network attack blocked” and the description says “we’ve prevented a suspicious connection and your network is secure” the device is my security cameras. It has the ip address of the attacker.  I get these alerts every half hour or so.  Mostly from the same 3 i

Last night the internet went down. Logged in to the router's management interface, and the Broadband Status said that the PON was offline, and the link status was initializing. I checked the PON, and it had Power, Network, and Management, but Data was off. Additionally, the ethernet uplink to the ro

I am using internet for gaming purpose. I was trying to connect one port on the att internet with another internet port in my apartment so that I could use the internet port where my pc is. This way I can use the internet cable rather than wifi. But doing this makes my game disconnected very frequen

Hello, I have an issue that started happening about a month ago and everything was fine for the first 5 months of service. Like the subject says, I am getting massive ping spikes or basically 100% packet loss at every 15 minutes intervals, throughout the day, everyday. It's definitely NOT random.

I’ve been getting email ads from AT&T saying fiber internet is now in my area and offering deals on upgrading. Then I got a voicemail message from a name/number I don’t recognize saying AT&T is “getting rid of” old equipment and that I need to schedule an appointment to upgrade.  So is

Hello, can anyone share a clear concise explanation of how to connect the BGW320-505 to a Ubiquiti EdgeRouter? Meaning what steps should be taken on the BGW (passthrough, do you have to change subnet)? What steps should be taken (any specific settings applied) on the Ubiquiti router?  Or will

AT&T subcontracted a company to install fiber optic underground in my neighborhood the contractors use a conduit to push the fiber optics cables through the dirt which their negligence caused them to go 8 ft under the ground instead of just a couple feet as they were supposed to and hit my main

I’ve had 3 high speed internet outages in the last 3 months and was on the 3rd one which was on its second day. I was given an appointment for tech to look at it 5 days later. I was struggling to understand what to do because I work from home. I had spoken to several AT&T associates. Those conv