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Complaint Department

I have recently moved and requested At&t move my service. I was told yeah, no problem, just keep the equipment, and use it at your new home. I got new equipment, and took it to the store and asked them, they said no they did it wrong, they would take the equipment, and get everything set up for

Questions

61

15

Return equipment

Return equipment

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17

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Customized Work Order Needed

We have a utility pole that has been replaced but one line is still on old pole before it can be taken down we Need AT & T to come out and move their line to new pole and take down old pole. Who do I call? The 800-288-2020 number gave me another # that is not correct. They said I need to put in

Questions

24

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Dangerous open AT&T box

Near accident with landscapers, open box, exposed wires, deteriorating situation in Bloomfield township, Michigan   Threat to human and animals, possible service interruption  Referred here by customer service 

Questions

34

1

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Why is it so hard to see my order status page?

I ordered fiber over a week ago and it says package is shipped and all im trying to do is track my order but i keep getting redirected to the troubleshoot and repair site and says it cant access it over and over again. Getting anywhere on this god forsaken website is a nightmare. Redirects and cons

Questions

382

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Installation Fee Waived Yet Charged Anyway

My order details states the installation fee was to be waived yet I was charged for it on my first bill. I called support and was told the order details page is an "estimate" of what you will receive. She also said I didn't select the option for the fee to be waived so its a valid charge. Is there a

Questions

31

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Official Solution

Closed

ActiveArmor is blocking my website

One of our company domains (mavely.link) and all it's subdomains are being blocked by AT&T routers including my own at home. I can add an exception to my own router, but it doesn't fix the issue for all our customers that are also AT&T customers. Is there a reason it was blocked? And is ther

Questions

85

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Wi-Fi Access Point compatibility with BGW210

I would like to extend my WiFi range through the use of an additional access point instead of just a WiFi range extender. Does AT&T recommend any specific unit that would be compatible with the BGW210 WiFi router?

Questions

51

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Accepted Solution

Closed

BGW320 Restart Will Not Reconnect and I Must Unplug/Plug It Back In Weekly

I've had ATT Fiber a few months now. Since I've had it, I've had to reboot the modem once a week, otherwise I have internet issues, such as unable to connect to online games, downloads stopping.  A restart usually fixes the issue, but now whenever I restart my modem from the app, it will not r

Questions

871

14

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Accepted Solution

Upcoming Fiber Install and removing old pots line

Good day, We recently ordered fiber internet and I was wondering if the AT&T will or can we request for them to remove the old pots line and network box when they come over to do the installation? The old phone line comes off of a pole in the backyard overhead (Not buried underground) and attach

Questions

74

4

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Buffering Nightly 7:30-11:00PM

Any insights on why I get buffering every night between 7:30-11 pm. Doesn’t matter if WiFi or Ethernet. No issues at all during day. Only issues during the 3.5 hour window. Sports broadcasts are the worst buffering but not the only. Speed tests and signal strength do not show as issues. One of my st

Questions

37

5

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My network port in my bedroom deos not work

Hi folks Have moved to my new apartment and my network was working great. However, I encountered an issue: the network ports in my bedroom aren't operational. I was only able to use WIFI. The technician said that he only knew how to install the routers and just let me connect from the router if I wa

Questions

361

19

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Horrible speeds with ATT Fiber, nothing has helped. Any advice?

My wife and I moved into a rental home about 6 months ago and signed up for ATT Fiber. It had been mostly great until recently. We had a prolonged outage a couple weeks ago in our area that affected about 2,000 people, and things have been a little spotty since it was fixed.... sometimes fine, somet

Questions

43

2

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Can AT&T run a new connection point?

Currently, the only cable connection point is in my bedroom. This is not ideal given the location and my door is usually closed. Will the technician likely run a new line in a more central location, like my living room? I am getting fiber for internet installed tomorrow.

Questions

35

2

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Modem not recognized by devices via wireless.

Last night the electricity went out. This morning my modem works well when the device is connected via ethernet. Other devices do not recognize the modem. Remedy? Thanks

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18

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How to connect more than 20 devices to ATT fiber router?

The ATT 300M fiber router Wifi has limited the number of devices to 20.

Questions

48

3

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request AT&T Fiber

How do your request AT&T Fiber

Questions

44

1

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Both Rokus stopped connecting at the same time

Nothing about my home network has changed. I have one Roku Stick and one that is older and larger.  This is what happens when I try to connect: It finds my wireless and prompts me for the password It says connecting. It says connected to the internet. It gives a green checkmark and says connec

Questions

22

3

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Home internet is down from past 15 days

My home internet is down from past 15 days. On May 17, 2024 technician visited to home and said fiber is broken inside wall and someone will visit on Monday (May 20, 2024) and fix it. Till date (May 28, 2024) no one came up and my services are not restored. I tried to follow up several times through

Questions

48

3

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Question on cascading router and IP pass-thru.

Hello, I've got a config-related question. I recently had some fiber pulled into our offices, w/ a few static IPs. I'm trying to figure out the optimal config whereby I can use my Edgerouter from Ubiquiti behind the AT&T gateway/router. I find myself confused between the cascade options and IP

Questions

844

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