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On waiting list for 13 years

When can I expect AT&T to offer fiber at my home address in San Jose ? The "check availability" button on the AT&T web site shows that DSL (Internet 25 plan) is the only service available, currently. No 5G (Air service) or fiber. The broadbandnow map shows there is fiber about half a mile do

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New Home - Please Turn on AT&T Fiber

At the end of March, I moved to a new build community in Charlotte, NC. When I was looking at the homes in January, the builder assured me that AT&T had already laid the line for Fiber and it would be on and ready for my move in. It is now towards the end of April and AT&T has still not turn

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17

10

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Rate increase

Does anyone else have a problem with what AT&T is asking for to avoid their latest price increase.? Last rate increase they said if I signed up for direct billing through my credit card I could avoid the increase, so I reluctantly did that. Now they want access to my bank account for direct paym

Questions

32

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Can variable speeds passthrough either the red ONT Port or SFP/SFP+ fiber port

I have the AT&T 2.5 Fiber plan with a modem BG320-500. Can I connect the BG320 device with my Ubiquiti gateway, UDM-SE device?  The port choices on the BG320 are: the 1- red  ONT Port,  or 2- 10 GB rated SFP/SFP+ fiber port, or 3- Port# 4 5GB Ethernet port .  The port choice

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21

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Official Solution

Passtrhough to a Palo Alto 440

Hi! We were looking to pass our WAN IP to our Palo Alto via our Meraki switch.We seem to be having issues getting all the correct settings to configure it into Passthrough/Bridge but what are all the settings I should look for when switching over to my WAN IP on my BGW320-500?

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37

2

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Stop DNS hijack and ping?

When the fiber side of the modem goes down due to a cable issue or hardware failure outside the premises, the BGW320-505 modem hijacks DNS and gives the false impression to my router that the network is still up. The modem resolves any character string whatsoever to its own local IP address and resp

Questions

178

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Title: Disappointed with AT&T's Customer Service, explicitly promised no fee for replaced equipment (billing changed for all future bills)

Hey everyone, As a long-time customer of AT&T, I've been facing some serious frustrations lately that I felt compelled to share. Over the past few months, I've been experiencing internet issues, with slowdowns and frequent failures. After enduring this for a while, I finally reached out to AT&am

Questions

47

4

0

Accepted Solution

Official Solution

BGW210-700 drops all incoming 6in4 packets?

I'm trying to set up a Hurricane Electric IPv6 tunnel using an OPNsense system behind a BGW210-700 RG, but it turns out that despite disabling the packet filter and pretty much every other firewall option in the RG, it drops all incoming 6in4 (IP protocol 41) packets. The logs list the reason as "U

Questions

29

4

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Missing AT&T utility box cover (10" round)

Hello, I noticed a missing cover on 10" round utility box behind my house. This is for the broadband cable, and could be a hazard for kids that like to play back there. How do we get AT&T to replace it?

Questions

26

2

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Official Solution

Fiber Availability- Allen, TX 75002

I am new to the community and have a few questions. (Note: I read over 100 posts but gave up that route) I used to have fiber in Addison TX.  I get marketing mail saying I can get fiber (from ATT not third party). BUT when I enter my address into the availability tool, it shows 50mbps inter

Questions

731

20

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Fiber box in front yard but address not listed

Recently purchased a newly built home and have the att fiber box in my front yard but my address is not showing up on the website when I search it. Luckily a technician was in the area working on someone else's house so I stopped him to ask and he said that internet can definitely be installed to my

Questions

17

2

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Official Solution

How do I get status on a repair ticket?

Ticket is SA171925

Questions

73

2

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ATT datacenter router problem

I noticed that last night my internet connection was terrible, with dropped packets and what not. Based on some tracerroutes, it looks like ATT's data center is having a problem both in IPV4 and IPV6.  I used to have latency in the 10-12ms range for hitting google.com.  Now I have 30-50m

Questions

81

10

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slow internet

I'm paying for 1000mbs fiber but only getting150mbs in my house (standing beside the extender). How can I get the service I'm actually paying for?

Questions

30

6

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Replace BGW320 with BGW210

The physical topography of my network means I can’t put my BGW320 on the rest of my house’s Ethernet without putting it in an outdoor closet that gets to ~90F in the summer. Previously I used a BGW210 inside the house through eap_proxy but made the ill-advised to decision to switch to our local cabl

Questions

31

3

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NAD-3302 Error

Even though this question has been answered many times in multiple threads, I've tried everything to fix my problem, and nothing has been working. Almost every single day, maybe about 4 times a day (sometimes even as high as 20 times on a bad day), my internet suddenly stops throughout the entire h

Questions

40

11

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Problems connecting to disneyplus all of a sudden ?

I have had disneyplus for some years now, but recently, about 1 month ago, we have been seeing a message regarding , "unable to connect to Disneyplus from this region." I am not sure why this is happening and had thought that maybe the IP Address that AT&T gives me show up as being from a differ

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17

4

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Fiber installation into existing conduit

I ordered fiber internet, which was installed last summer. The burial was, simply, terrible. It's buried in our backyard an average of about 2" deep, with several sections well above the ground for several feet at a time. Because of unrelated reasons, we have to regrade our backyard, which will inv

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25

6

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Official Solution

Reward card?

When I signed up for ATT Fiber, I was promised $200 ATT Reward cards, I have not recieved them. How do I get them?

Questions

2.1K

4

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Accepted Solution

Official Solution

Extender Options

Hello all, Are there non ATT wireless extenders that work with the BGW320 Modem/Router? I thought I saw a list somewhere but can no longer find it. Thanks, Leo

Questions

62

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