I've been checking periodically as to when Fiber Internet will be available in my area and its been over two years now, still with no availability. At my last address I had Fiber and it was the greatest internet I ever had. You guys tell the truth and deliver a solid product. I have been getting abs

@ATTHelp fiber installation in my neighborhood hit my sewage line a few weeks back, and is causing backups now. I've had to have it snaked twice, and this time, they ran a camera. Obviously it was hit as there is gravel inside the pipe and clearly busted pipe right in the pathway of the work. I trie

I have worked on my lawn almost every day since the spring.  ATT is coming to instill fiber.   Do I have a right to request digging with a shovel instead of using a backhoe in my yard?    

trying to download the mcafee internet security suite on my laptop and it's not working. When I click download I get a message, "An unexpected error has occurred

At&t upgraded my internet speed without my consent then tried to tell me that I initiated it. Anyone had this happen?  What can I do to complain or report fraud?

The local utility, SDG&E has move above-ground powerlines underground, and has just removed the above ground wires. The local cable provider has also relocated their lines underground. The poles are scheduled to be take down by December 2023. The only active above ground wires are now from AT&am

I'm trying to use my Asus 802.11AC router instead of the ATT provided BGW320. I want to be able to change the DNS so that I can run a network-wide adblocking service. I plugged in the asus router, connected it to the bgw320 via ethernet cable, went into the bgw320 settings and turned on ip-passth

Hello, I keep getting bills sent to my email. The funny thing is I don’t even live in America. Can you please tell me who to contact as there isn’t any available contacts I can see or reply to.

From last 3 months we have been getting $85 bill when the monthly bill is $80. Also our Auto pay is set up. I will lodge a complain about this issue. Deeply disappointed. Have been back and forth with customer service but no result. Seeing this increase in bill even after enabling auto -pay for more

Beginning 08/30, I have been experiencing issues with connecting to my corporate VPN from home. I worked extensively with our corporate networking team on 08/30. We are seeing no errors reported on either our corporate firewall or on my home desktop.  Several other employees are experiencing t

Can't open Smart Home Manager anymore. Keeps shutting down when I try to open it saying there is a bug and it will open when the bug is fixed.  Tried deleting and reinstall and same results. 

On September 18 evening y home internet went off. I tried the Smart Home app recommendations without success. I reported it and was given an appointment for next day, Saturday. A guy came, checked the modem and wiring, said they were okay. He went outside and after like 30 minutes came back and tol

None of our residents at Fossil Creek at Westridge in Mckinney, Texas have ATT Fiber. Residents have between 50-75 mbps DSL lines. The Prestwyck neighborhood directly on the other side of Independence has fiber available to all residents. Both neighborhoods were built in 2017. What is wrong with our

Fiber is installed in the POP at the end of my driveway. Most of my neighbors are using AT&T Fiber. I have been trying to get Fiber installed at my house for a year now.  In fact, when a local AT&T Technician is in my neighborhood, if they see me, they always ask me why I have DSL and

I work for a Dallas developer and we have a right of way easement over one of your manholes. We are going to need you to relocate this manhole. The location is on Marilee Rd, Garland, TX. Please email me at [email scrubbed] with a response or good number to call for this.

Trying to cancel internet service, or get a better deal. Been on hold for over an hour and 45 minutes. Any way to cancel without using a phone? I know they make you jump through hoops to cancel, but this is ridiculous.

I upgraded my system from cable to AT&T fiber optics and now my HP printer will not connect to the wireless router.

If source of fiber lines ( AT&T rep calls it matrix box) is buried in my street, how does the installer bring the fiber line to my house? Do they dig a trench in my front yard lawn?

I cannot connect online or by phone with Northlane. I was not given a pin number to use with the card. I cannot use it as a charge card or gift card either. How do I get my refund????

We recently switched from Xfinity to ATT fiber. Had no issues for the first month.  Then beginning 5 days ago, the wifi is in and out all day and night.  Worse in the evenings and is out for over an hour at a time.  The only answer we ever get is that there is an area outage and it w