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How do I fix my cable box/DVR?

The green and red lights on the front of the box are flashing. The screen is telling me to go to Troubleshoot U-verse & Internet. Restarting the box did not fix the problem.

Questions

119

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0

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Can’t see any channels below 100 on app

When I go on my DIRECTV app all I have access to is some of the channels in my subscription. I have no access to any channel below 100. I have made sure my receiver is connected to my network, made sure my receiver is connected in the app, checks for app updates, and deleted and reinstalled the app

Questions

21

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Accepted Solution

Official Solution

Loss of signal

My U-Verse goes out every night between 11pm and 2am. Sometimes just for a few minutes and other times for half hour or longer. Does anyone else experience these outages? Thank you!

Questions

178

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My remote control died

I've had this remote control for years. It finally died on me. How do I go about getting a replacement?

Questions

40

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new receiver, error message "AT&T U-verse TV is not available at this time...

Swapped out a wired receiver (one of 3). Now get this error message. Only option is to "restart receiver" which restarts receiver but comes back to this screen. Have rebooted receiver and home gateway multiple times. FWIW other tvs are working fine.... Internet works fine. (Also ATT). on the receive

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33

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reward cards stolen

i never received my reward cards but called reward center and told they were activated and used. what should i do next, because this person is getting away with stealing my cards. can i at least get a copy of the transactions. and find out when they were activated. i am at a loss as to ehat to do ne

Questions

1.2K

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Damaged/Old AT&T Boxes

There are several OLD metal AT&T boxes located by the street between 856 and 846 Foxfire Drive, Lawrenceville, Ga in the River Oak Village subdivision. Last year, a car wrecked into these and damaged them badly. They are fallen over, ripped open, and VERY UNSAFE. They are not in use. How do I g

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22

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Free preview of Showtime and TMC

​Free Preview Begins: March 23, 2023 (Thursday)​ ​Free Preview Ends: March 26, 2023 (Sunday)​ ​If you're not seeing the channels, press menu, then go to options and find the "hide channels" selection and press 860 or 1860 to go to the channel and unhide them.​ I believe the only channels excl

Questions

271

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Newsmax

Supposedly Newsmax is now back on 1220 as of today (March 23, 2023) but on my TVs the First is still showing on 1220.

Questions

212

4

0

Channel not on air

Zipcode: 92336, channel is 1359 and has a static image saying: "the program provider is currently experiencing technical difficulties."

Questions

52

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Lost my SEC+ stream

I lost my SEC+ a few days ago. I rebooted my att.com login thinking I might have to reboot. But I’m still not able to pick my SEC+ back up. I do have my ESPN + stream. Any help is appreciated.

Questions

24

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ATT U-Verse app worthless - never works correctly

​​​​Several years ago when ATT introduced the U-Verse app I was so happy, believing I would now be able to use my mobile devices around the house and when I was away to view content, control my receivers, etc. However, what I have discovered is that the app rarely works correctly.  The most fl

Questions

55

5

0

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Where Is CHILLER CHANNEL?

Currently I have the U450 and I don't have the chiller channel. What is going on with this? Do I get a credit on my bill for paying for something that I'm not GETTING?WHAT IS UP WITH ATT.....AGAIN!

Questions

20K

27

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Connected Community Customer Service

What are the office hours for the AT&T connected community customer service line?

Questions

2.8K

3

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watch my U-Verse TV through the Oculus Go

Does anyone have a method that would allow me to watch my U-Verse TV through the Oculus Go? I’m thinking some sort of setup that would allow me to mirror the output of the U-verse receiver inside of the OculusGo. Any suggestions?

Questions

45

0

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Official Solution

I want to remove Fox News from my line up

I don't watch Fox News and I should not be forced to subsidize Fox News’ lies and bigotry. Over 90 million households subscribe to Fox News but only 3.3 million actually watch them. I don't want to pay them to lie to the American public. Please allow me to remove Fox News from my channel line up or

Questions

200

5

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Price increase

Is anyone questioning the U-verse price increase in 2023

Questions

156

2

0

Unable to reset password

Hello, I am trying to log into the U-verse app using my @att.net user ID, but I am not able to reset the password. I receive a message saying: Hmm… we can’t reset your password We don’t have the account details we need to reset your password right now. What additional details are needed to r

Questions

47

3

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Green blue red lights displaying

I have gone through all the troubleshooting options multiple times and the DVR (wired) box is still consistently displaying the green blue red lights. They go between solid to flashing but never turn off.  Is the box Friedan’s we need a new one?  Or is there a fix? 

Questions

25

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Accepted Solution

Official Solution

Closed

Moving out of apartment and need to put account on hold for several months

So I am moving out of my apartment at the end of the month. I do not move into my new apartment until the beginning of the new year. Which is a month away. Is there a way for me to put my account on "HOLD" and pay a small fee or do I just do the Moving to new address and schedule for the installatio

Questions

1.1K

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