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Rewards Cards EXPIRED

Hi. I have 2 rewards cards that I received for getting ATT services. I was just about to use them and notice that they are now expired. How can I go about getting a replacement for these cards. I didn’t even know they expired. I will know better for next time. Please help!!

Questions

72

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Accepted Solution

New Gateway and U-verse App on Phone and Firesticks Can’t Authenticate

A month ago, our gateway malfunctioned and a tech came out and replaced it as well as changed to Fiber. Since then, the U-Verse App on the phone (android and iPhone) just hangs or shuts off and on the Firestick’s it gives an authentication error.  Have called U-verse several times and can’t g

Questions

348

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What do I have to do to have someone stop my U-verse TV from freezing?

So far, no one from AT&T has been able to stop my U-verse TV signal from freezing! It started weeks ago when my "older" DVR receiver stopped working.  I called Technical Support and they shipped me another receiver.  I installed it and my TV worked again.  However, the signal per

Questions

56

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Why can't I stay signed in on ATT U-verse app?

The latest update to the ATT U-verse app on my iPad has caused a persistent issue where I am unable to stay signed in. Despite checking the "KEEP ME SIGNED IN" option, I am frequently prompted to sign in every time I want to view the guide. Is there a solution to this problem? Is there any ongoing e

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170

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AT&T Uverse recordings continually stops

When playing a recording on AT&T Uverse the recording continually stops and wants viewer to return to beginning. But it will always stop and same thing throughout watching recorded program. There is a way to back up the program and fast forward thru this stop. Miss part of the recording/movie. T

Questions

53

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Official Solution

U-Verse DVR Recordings

Anyone know why all of my scheduled series to be recorded on the DVR disappeared?  

Questions

1.2K

9

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DVR won't power off with ATT remote

I have a new DVR and older receivers on my other 2 TV's. The DVR powers on with the ATT remote, but it doesn't power off when I turn the TV off.  I have to turn it off manually.  My 2 older receivers (as well as the old DVR) power off with the remote.  It's annoying.  Is there s

Questions

21

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Closed

DIRECTV found code for my Sony reciever but instantly forgets it (?)

I have a DIRECTV with the white remote. I just added a Sony receiver model str- dh790. When I turn on the U-verse, it automatically sends the prompt at the right hand bottom corner of the screen asking to "change audio device" because it sensed a new device I think. I go through the prompts and f

Questions

34

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AT&T S30 Remote control

I have AT&T S30 Remote control and My TV is Samsung smart tv UN55HU7250F I want to know if the remote is compatible with this tv I tried this on and followed the step and it turned the TV off after programming but it couldn't turn it on after so What does that mean? Is my remote out of order or

Questions

34

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I called 1-888-288-2020

I thought I remembered the number by heart to move my U-verse service. I called 1-888-288-2020, and was treated very well in moving my service. After, I realized the standard AT&T Landline number is 1-800-288-2020. The confirmation email came from “order@ecom.wireless.att-mail.com“. Can I confirm th

Questions

9.5K

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Driver Updates

I work for an ISP and we use Cisco Wireless ISB7050 IPTV STBs and are having issues with quite a few connecting to our 5G backhaul IPTV SSID. I've troubleshot this issue with our partner who supplies our wireless routers, and when doing a packet capture, we found that there isn't a full handshake. W

Questions

58

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Can We Set A Specific Start Up Channel Yet?

Yes I've seen this question before I understand. But most of the answer is in questions I saw we're at the very least 5 years ago to 8 years ago. I would like to set a specific channel for it to pop up on when I start the u-verse every time. So how's that going ATT u-verse? Have we we listen to our

Questions

80

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Credit balance/adjustment

I was given a promotion of paying balance in full and getting a 50% credit adjustment since Att kept charging me for incorrect fees.. I’m still waiting for that credit adjustment and now am being told if I don’t pay remaining balance that my services will be suspended.. why is everything such a bat

Questions

47

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Stadium College Sports Being Sunset

The content provider is terminating the following channels on 12/31/2023: 647 -- Stadium College Sports Atlantic 648 -- Stadium College Sports Central 649 -- Stadium College Sports Pacific

Questions

35

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Uverse TV vs. Sony TV update 2023

Since my Sony TV did an automatic update mid-December 2023, when I use th Uverse TV remote, the Sony main page comes up and I have to use the Sony remote to select "TV" before I can watch ATT Uverse TV. Before the update, when I used the ATT remote, my Uverse TV would come on. My mother has the same

Questions

110

2

0

Accepted Solution

Official Solution

Cancelling Uverse TV, what impact on other bundled services

We have Uverse TV, Fiber internet, and 5 cell phones with ATT. Will cancelling Uverse TV affect the other unlimited services or limit data on the current plan? Uverse TV is almost $200 monthly and it has become cost prohibitive. Thank you.

Questions

2.4K

5

Hit cable line and no at AT&T will answer the phone.

I hit a cable line the was maybe and inch below the surface. Need to get in connect with somebody ASAp. 811 has been notified and they said this is the next step.

Questions

69

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customer service mailing me the same (wrong receiver) 5 times. Do these people know what they are doing?

I have had AT&T Uverse for over 10 years. Recetly I have problems in 3 rooms.  I need one room at a time done because it was too much for them to handle.  It's now been 2 weeks and I still don't have one problem handled.  They have sent me the wrong receiver 5 times and it's alwa

Questions

50

9

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Accepted Solution

Internet technician changed my wifi. Now my receiver displays "Account unavailable. This Set Top Box does not match the account settings."

This afternoon an AT&T Internet technician changed my wifi. Now my U-Verse receivers display "Account unavailable. This Set Top Box does not match the account settings." I've restarted the Wifi gateway, and I've restarted the receivers. Same message. Halp!

Questions

50

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red X on screen no picture blinking red light on receiver.message-- set up your system this after years on uverse.

woke up to red lights blinking on receiver no picture on TV screen tried reset a few times big red X on -screen after a gear showed first then

Questions

5.9K

8

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