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Rebooting doesn't solve issue

No video. DVR all lights blinking. Rebooting doesn't solve the problem. Tried unplugging everything and still no video and all lights blinking

Questions

137

4

0

DVR not playing back recordings

I installed a Deco mesh system several months back and set the ATT fiber router to pass through mode. I have 1 hardwired and 2 wireless set top boxes.  Ever since the switch to the deco router, I have been unable to playback recordings from the DVR on the TV’s with the wireless boxes.  Th

Questions

54

4

0

Charged with unreturned equipment

ATT / DIRECTV I am writing this in regard to incorrect billing for unreturned equipment. First of all, you sent me the box to return your equipment through the USPS. I placed every piece of your equipment that was in my possession [ 1 -Router, 3 - Genies and 3 - Remotes] in the box and sent this to

Questions

31

2

0

Accepted Solution

Official Solution

Is there a way to move the closed captioning lower on the screen?

I looked at all of the options on the menu tab and changed my font (lol) but couldn't move them down so they're not blocking the picture. I can make the font blue, yet I don't have the option to move the captioning.Am I missing something or do yall truly not have a way to fix this?

Questions

35.7K

19

Accepted Solution

Official Solution

How do I get my recordings list back?

DVR recordings list keeps disappearing, I get a "recording list not available" message. I've tried all the fixes and nothing works, restarting the receiver and gateway, unplugging and plugging the receiver 3 times. Please help!

Questions

2.5K

6

0

Free Preview Weekend for MGM (previously Epix)?

I was channel surfing and noticed that all the MGM (Epix) channels were active. I can't find any confirmation that it's a free preview weekend.  https://www.freepreview.tv/  doesn't seem to be responding.  Channels 1891-1894

Questions

636

4

NASCAR Xfinity

The main reason we still have our AT&T U-verse TV was NASCAR. Now they gave us our news channel back one of them but no Xfinity races? I guess we will have to find a streaming channel that carries NASCAR! Paying for 3 cell phones,  an iPad and run a Business so Internet too, we’re getting

Questions

48

6

0

Accepted Solution

Official Solution

me tv

i now see no info available, so not able to record my favorite shows on uverse but can watch the show if i remember to go there at the time it used to be on there playing. What's up with that and will it be  corrected?

Questions

42

1

0

Closed

Only 1 HD stream

I have only 1 HD stream and it is causing me to leave UVerse.  I have friends that live 1 mile and 2 miles away from me that have 4 streams.  I don't understand why I only have 1.  I have the highest and most expensive tv package.

Questions

713

4

0

Accepted Solution

Official Solution

Why am I being charged for returned equipment?

My wife has become legally disabled in the past 3 years and I have had to deal with AT&T over returned equipment. She opened the account and we had nothing but service problems, which is why we dropped them. They said they received the equipment we shipped from UPS store. But because I did not retur

Questions

25.4K

26

Closed

AI

Any discounts?

Questions

182

2

0

New channel EarthX

I see EarthX on channel 1267. I have U-200 with HD and I don't yet see it in SD. https://www.earthxtv.com/

Questions

59

1

TV connection to internet

Service placed on voluntary suspension. When ready to reactivate AT&T cannot reactivate. Recommended calling TV company to connect WIFI. WIFI has been activated. Have not had this problem with other providers.

Questions

84

14

0

"You have a balance due" monthly email --- no, I do not!

For the last 6 months, since November 2022, I have been getting a monthly email from AT&T advising that I have a past due balance. I NEVER have a past due balance in actuality, because I am on auto-pay and get my entire bill deducted from my credit card each month. I have called Customer Ser

Questions

50

8

0

I was told a fraudulent account was closwd

Case number is 0001148826

Questions

25

1

0

"Searching for Signal" every time I change channels

Replaced a TV with an older Samsung TV but every time I change channels it flashes "searching for signal". It does change the channels but the message appears every time. I have rebooted the gateway and wireless receiver.  I have tried both HDMI ports.  I have tried 3 different HDMI cable

Questions

31

1

0

Uverse can't scheldule recording of three or more shows at one time

Since two weeks ago I am not able to schedule recording of three or more shows at one time. When I go to resolve any conflicts, only three shows are listed as being in conflict. I am able to manually record 5 shows at one time but cannot schedule the concurrent recording of more than 2 shows. Techni

Questions

135

3

I need to lower my bill.

I started off paying $120 for a 2 year contract and since then I've been paying $303 a month. I tried calling to get it lowered and I actually got someone to get me a lower bill than my original price, but when the bill came it was $303. I called back after that and complained again and spoke with s

Questions

981

2

0

I can no longer record 3 non-HD shows at the same time; previously I was able to do so.

We noticed about 7 days ago that we can no longer record 3 non-HD shows at the same time. Previously we were able to do it.  Is there something we can do reset our system, or is this a problem with ATT U-verse.  When do you anticipate it being fixed?

Questions

32

2

0

Want to send video to tv and audio to receiver and keep HD signal. Is this possible?

​I have a vintage stereo receiver that I want to run my sound through. If I take everything through the HDMI to the tv, then back to a digital converter into the receiver and back out to the speakers, I am thinking there will be a video/sound delay. There is no headphone jack on the TV. Can I run th

Questions

34

1

0

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