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Att customer service rep

I have been with ATT for years. During that tile I have spoken to countless representatives, supervisors, and managers. I was a little “tense” this morning when I called. To tell you the truth, I was going to cancel my service. Since November of 2021, I have been paying for services that I had not b

Questions

48

1

U-verse Receivers

How many receivers are included with the U-Family package? Thank you!

Questions

150

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ATT Uverse Customer Service at its BEST!!!

I just want all of you to know how good the ATT Uverse customer service. I currently have U300 with Uverse internet as bundle which is about $95 after promotional discounts. The promotional discount is expiring in 2 days. I called ATT Uverse customer service 30 days before the existing promo exp

Questions

429

4

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DVR/receiver loses current time. rewind history resets, recording stops

Watching live stream TV (DVR is also active, recording) during the day. The picture suddenly jumps and the time shows 1AM. There is no rewind history and the current recording ends (no surprise since it thinks it is now a different time). Subsequent recordings don't start, of course. Restarting the

Questions

20

4

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how to unzoom guide

my guide is zoomed in and would like to fix, also when fast forwarding also zoomed and unable to red

Questions

47

6

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UVerse stop recording "any day, any time" scheduled shows

UVerse stopped recording "any day, any time" shows. For same day series must separately set time for each episode. For other series, must set actual time.

Questions

46

1

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Official Solution

Watching U-verse on iPad

Why can I no longer watch live tv through the U-verse app? It will only record.

Questions

45

1

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Official Solution

U-Verse TV Louisiana

Does anyone know why we are still unable to get WVLA-TV, Channel 33 in Baton Rouge? It seems like a year since we've been able to view on U-verse. I think it's terrible that we are not getting updates and that the channel has not broadcast for months.

Questions

54

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1 Channel will not record properly (CNN 1202) anyway to get at&t to solve this?

The last 4 days I've had trouble recording. All the recordings show as if they taped the full hour.  Shows on other channels record just fine and have zero problems.  I even recorded CNN this morning on CNN HLN 1203 where it is simulcast with no problems.   Each weekday morning

Questions

43

3

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Official Solution

Closed

outage of U Verse TV

I was told yesterday there was an outage but this app reports no outage- WHY?

Questions

139

3

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Official Solution

Cannot Log In to U-verse App

I cannot log in to U-verse app on my iPad and iPhone. When I tried to log in to U-verse app on Friday, a message saying "Use your correct member ID (email address)" showed up even though I typed both the correct E-mail address and the password.  I even changed the password on myAT&T accoun

Questions

12.1K

119

Uverse Remote Controls

On January 10th I called AT&T Technical Assistance regarding two remote controls that were no longer working...certain buttons such as the "pause", "0", and "4" buttons weren't working. They said they would send me two replacements. On February 17th the order (which just showed my existing s

Questions

77

3

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Official Solution

Help switching from Samsung t plus to ATT cable box on smart tv

How do I switch from Samsung tv plus back to ATT uverse

Questions

37

2

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Uverse

I have been an ATT customer since they began, and a bell south customer before that but it might be time to part ways. I was informed today that there are no more promotions given out to uverse customers. With that being said my bill will increase $600 a year. I simply can not understand how custome

Questions

84

3

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Discount

I need my discount back please! Been a customer since 1989

Questions

107

5

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Wireless network, not detected by Roku TV

Starting today my Roku TV says I have no Internet connection, but other devices nearby have wireless connection to ATT U-verse

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24

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Official Solution

DVR compleyely dead

Does not turn on now. Needs replacing.

Questions

31

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how to unzoom guide

my guide is zoomed in and also when fast forwarding am unable to read, how can I fix this? I have rebooted several times with no change, the zoom button on the remote has no option to zoom or change. I've checked my TV and it is set where it's supposed to be. My other TV has no problems. Suggestions

Questions

42

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My user ID won’t work

I’m trying to link the NBC app to my ATT tv service (u-verse) but I keep receiving an error message that it’s not correct. I then tried to sign in to the u-verse app with my member ID and p/w and I’m receding an error message that it’s not accepted because it’s an att ID. Help!!

Questions

28

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Official Solution

Move the W.A.P or move the gateway ?

The AT&T Technician installed the gateway in our basement, the WAP is plugged in about a foot away. We have FIber 1000 with 1 wired Uverse DVR receiver and 3 wireless . All 3 wireless receivers experience intermittent freezing, occasional signal drop, and DVR issues...so...my question is would i

Questions

55

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