Hi folks. I purchased a 50' HDMI cable for a 2nd TV but it says no signal. When I use the cable from the 1st TV, it works fine, so it's obviously the cable I bought. It's an RCA HDMI from Menards that says its good for video and digital audio. Can you suggest where I should get the right cable? Need

I am having access problems to DTV Stream account. DTV Stream reps tell me i need to unlink DTV Strem account from ATT account for resolution on their end. I assume that is the myATT account. How do I do this? I do not see a way on the myATT website to unlink the two accounts. Also tags and top

AT&T lacks with their customer service. Do not trust anything they say. I recently started renting in a community that only has ATT as an option. First the service guy tells me not to call and change my service or they won’t be able to install. And that att would know I didn’t get the two extra

My recordings now pause don't play for a few seconds and when the recording restarts I miss parts of the program. Some shows, once I start watching the recording it goes directly to erase. 

Two to three times per week, the U-verse picture gets badly pixelated exactly at 6:30 PM EST on all channels and lasts for about 20 to 25 minutes. I have tried to research but can't find a solution. The picture gets frozen in the pixelated squares and it progresses very slowly, but doesn't have any

How do I do vacation suspend on my U-Verse and keep my internet and telephone active during the same period. I have fiber optic service. AT&T says I have to put all three into suspend. Is that correct?

My tv keeps cutting off by itself and the power button is blinking green. I have did the reset by holding the power button down for 10 seconds but still nothing. There is a black screen with 3 white dashes going across the bottom of the screen like it’s loading and there are 2 gear pictures on the s

I had the old silver box for several years and up until a few weeks ago my programs on the DVR would show about 14 days of recordings under my recordings. It finally just froze up and I called I contacted AT&T and was sent a new Arris HD DVR VIP2262 V2 box. I got the box changed out but still ha

I returned the U-Verse equipment on 4/18/22 via FedEx for which I have a receipt. I have gone round and round regarding this charge with ATT and the collection agency! This has been going on for over a year...I just caved and paid the balance so it doesn't reflect on my credit! How can I get reimbur

Wanting to add 2 more wireless receivers for a total of 3. What’s the maximum distance from the WAP that the receiver can be used?

When my WAP is plugged in, the PAIRED light is blinking and my 2.4GHz WiFi is non-functional. I have no issues with my WiFi boxes, however as soon as I unplug the WAP, my 2.4GHz WiFi is just like it was prior to my service call and an unsuccessful attempt to connect a third WiFi cable box.

We have a spot in our house that is a good distance from our existing U-verse Wireless access point (WAP) …Would plugging a second WAP supplied by U-verse into one of my Eeros extend or strengthen the WAP signal….

Understand that ATT does not want to support Uverse going forward. Is Direct TV any better or should I find a new provider?

My U-Verse account has rebooted six times today. Is this unusual or what I should expect going forward?

I have had a Samsung TU69OT for 5 months and have it connected directly to the UVerse cable box using an HDMI cable. There was a power outage for 12 hours today. Once the power came back on, all three of the lights on the cable box turned on and will not go off. I have access to all the apps on

I’ve called customer care several times to resolve an issue and sent two emails to customer care. The first phone call resulted in me being hung up on and no one called me back, the second call they said my complaint was escalated and someone would call me back. The third call the supervisor was ver

Why has my DVR stopped recording shows programmed as series recording new shows? I have to manually record each show. And don't suggest the normal "reset the box" or "unplug it and plug it back in". Already tried that.

if a customer with at&t is speaking to a customer service representative about their u-verse issues and the customer request for the employee's work ID are they not allowed by at&t company rules to not be given to a current customer? i ask because i have been given freely by some and others who insi

My DVR failed a couple of weeks ago with the message "U-verse service not available, try again later." Also indicated I should reboot.  Reboot did not fix it. Called AT&T support.  After an hour of troubleshooting they decided my DVR was defective and sent me a new on. Got the ne

When I press the on demand button on one remote I get error code 0. Two other TVs work fine. I have tried restarting the box with the front button and unplugging the power cord with no success. Have had the problem for 4 days with no fix. Any other things I should try?