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How do I complain about a phone agent

I called today about a problem that I have had with AT%T for months. It is a recurring problem that is AT%T's fault and that keeping recurring and is not fixed. I told the agent that information and she hung up on me. This was after waiting for 20 minutes and talking to a previous agent that said th

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Can someone use my remote to buy a pay per view and see it on a oomputer elsewhere

Had a most weird experience. Was billed $55 for a boxing match pay per view. We did not purchase it. Do not even follow boxing. When I called to complain and talked to several reps from the initial billing service to tech support to the rep for the condo building we are in, was told that the pay per

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585

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Recorded show was set up, but disappeared from Guide and is no longer set to record

I made sure that the first episode of Season 11 on Hallmark's When Calls the Heart was set to record (red button on) for Sunday, April 7 from 9-10 pm EDT. Now when I look at Scheduled Recordings it is not listed, although the following week (4/14) is still listed as scheduled and appears in the Guid

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357

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Movies

How do you search for movies that are playing at present time?

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257

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Premium Movie Channel Shows not available

I just got Uverse yesterday and noticed that my On Demand Premium channels are missing popular shows. For example HBO doesn't have Game of Thornes, but if I search I find the 1st episode available. If I look in my uverse app I see the entire series. Why can't I see the full series on demand? (I have

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409

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U Verse App

U verse app is not working with my Fire TV. I have uninstalled app. I Have re-installed app. Still not working. It was fine until U Verse app was updated. So, what is the solution to fix this.

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60

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MY DVR just died

My U-verse DVR-receiver just died. It does not respond to any command. The only sign of life is a light glow of the link and record lights on the front of the unit. I left it un-powered for 9 hours and when power was restored the unit appeared to be working except that no function had video. When I

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71

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ATT Rewards

After speaking with several agents and a supervisor today, I was told that my time to claim my $200 Visa Rewards had expired and there was nothing that could be done. Spectrum would have taken care of this. Their customer service is far superior to ATT/DirecTV. This reward was part of the reason why

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36

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Official Solution

Paramount+ and Showtime

Paramountplus is now accepting U-verse credentials for login. Download the paramount+ app to your device and open it.  In a web browser, go to paramount plus.com/partner and select AT&T U-verse to login. There are a lot more movies and shows available now than on the deprecated Show

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7.5K

26

Getting Error while managing plan: User is not eligible to change or add U-verse service at this time

I am trying to manage my U-verse TV plan so I can compare pricing of the different plan tiers and premium add-ons. When I go to My Account and Click Manage Service on the My U-verse TV section then click either "Change Plan" or "Add channels or Packages" links I get the following error: User is not

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852

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Paramount +

My Paramount+ subscription has ended recently. I thought I received that by subscribing to Showtime through Uverse. Did something change?

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366

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Updated U-Verse app has garbled account information and the wrong channels

I just tried to use my U-Verse app, had to update and now all the system info is garbled letters and numbers and the tv stations are not ours. I have deleted the app and reloaded, but nothing changes.

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206

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My DVR is erratic in response

Sometimes my DVR reacts on the first click from the emote - at other times I need to repeat the click 3 or more times to get the response I am seeking. I don't believe it is the remote aas I changed the batteries and the remote is working to the TV - just the DVR is unresponsive.

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53

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passcode

can't find passcode that AT&T changed so that I can create new one for my account.

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51

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Cant view certain channels when Downloaded Uverse app

I see similar questions but nothing recent: Just downloaded the Uverse app successfully and I have the Uverse U300 package which allows us to watch Baseball on Bally Sports channel 1753/1752 on our TV - however when I downloaded the app - those channels don't show up and channels closeby in the 170

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125

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PBS WTTW (Chicago) and UVerse Guide are not in sync.

PBS (national scheduling) and WTTW (local Chicago scheduling) and the UVerse Guide need to get their act together. We like to record several programs, but lately the guide is in error and were NOT getting what's showing on the UVerse guide for WTTW (Channel 1011).  VERY FRUSTRATING. 

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64

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DVR box

A few months ago, my set-top box started dropping my recorded programs. I contacted customer support and was sent a VIP1200 box, I believe is from 2005. My old DVR was a VIP 2262 V2. I have been a customer for over 14 yrs. I feel I should have a newer DVR, maybe model 8010, or 8110 I do not want to

Questions

60

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Official Solution

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The time for shows on the FOX news network is off by an hour

When I look at the guide, the FOX news channel shows have their scheduled time 1 hour later than what it should be. My brother has another provider and his still shows the usual times on his guide. Does anyone know why this is happening?

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483

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Bills sent out late in cycle

I have u-verse, internet, phone service. I pay by check each month and am concerned that the bill usually arrives late in the cycle, making it difficult to pay on time. For example, this month the statement issue date is April 01 with a due date of April 23. The bill arrived in the mail April 16. Th

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81

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Uverse error account unavailable

Over an hour on phone with customer service with no resolution. Getting very frustrated

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50

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