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Being Charged For non existant Equipment

I have been charged over $170 for a gateway that is in the wall of the house I moved from & even have an email saying NOT to remove said equipment but nobody at customer support in whatever country it is in understands the issue. I have been sighed at by 1 person & another just kept repeatin

Questions

52

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Accepted Solution

Cancelling U-verse

If I cancel U-verse TV and keep internet, will I still have to pay early termination fee? August will be the end of so called promoting. I was quoted a price when it started and has went up twice since.

Questions

121

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CBS missing from UVerse APP

CBS just disappeared from the Uverse app.

Questions

348

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Equipment return.

I have moved to a place where I can no longer have AT&T uverse and I cancelled my account. I turned in all the equipment requested and have a receipt from UPS. But I have received no confirmation from AT&T that they received it.  I thought I would get at least an email confirmation.

Questions

42

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DVR not recording

My 2nd, yes I said 2nd, ATT U-verse DVR is not working properly. -Scheduled recordings are not recording -Recordings disappear -Conducted troubleshooting suggested SEVERAL TIMES. I have gotten a new DVR and the same thing is happening. I am so tired of ATT U-verse. It is always something. Only

Questions

273

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Can’t connect roku tv with AT&T uverse

I recently bought a 22” Roku smart tv. I’m not able to connect it to Uverse. I was on the phone with 3 different AT&T people for 3 hours and they couldn’t help. I scoured the Roku website and found no answers. When I finally called the Best Buy HQ, I was told that Roku is “not compatible” with A

Questions

855

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Direct TV equipment to return

I've cancelled my Direct TV subscription and want to know what pieces of equipment need to be returned.

Questions

32

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Equipment return

I canceled my TV service, sent back 5 items. Took them to FedEx , ATT is charging my account for one item they say is unreturned. I have all the tracking numbers and serial number. I went back to FedEx just to make sure all the items were sent. I have call 6 times customer service, and I went to th

Questions

74

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How can I see the All Star game?

No CBS and no Fox, I can not see the All Star game, this is so upsetting.  When will we get our channel back?

Questions

595

3

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Switch wireless receiver to use gateway instead of WAP

Hello, I recently had troubles with a wireless receiver and so AT&T sent me a new one (an ISB7005) along with a new gateway modem. Before setting up the new modem, I tried the new wireless receiver to ensure it worked and as such, just used the existing WAP.  I saw that the new gateway

Questions

53

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Accepted Solution

Official Solution

SET UP

New insignia fire tv - scanning for Cable channels yields no channels found

Questions

153

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Question on Returned Equipment

Canceled Uverse and returned the four receivers, remotes, etc to AT&T via UPS a week ago. Received email from AT&T the next day showing three receivers were received. Want to check to see if four were received.........have a receipt showing four receivers with serial numbers were given to UP

Questions

32

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Receiver error "This set top box does not match the account settings"

Was setting up a receiver, seemed to be going fine, then it required an update, so I clicked yes on the update, it circled for an hour, no changes, so I did a reset on the box, now it's locked up.

Questions

31

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Stupid “follow up”

I know I’m just venting, but why does AT&T send these stupid follow up questions? Has anyone ever actually had their service fixed, after talking to a CSR for at least a half-hour, and before a technician has arrived? (Because, of course, no, my service was not fixed!) “Hi, its AT&T! We d

Questions

104

1

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Accepted Solution

Official Solution

Unable to program remote for my TV

Has anyone sucessfuly programed a remote to control a Emerson 20" LCD TV Model LC200EM8G

Questions

5.7K

5

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Adding channel

How do you add MLB channel to my tv package

Questions

46

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DVR Erasing My Recorded Programs

I live in Ohio and this has started happening to me on recordings that were on there for a while and ones I recently recorded. This is not a space issue I have not exceeded the capacity either before or especially now that most of them have been erased. Other older threads say this has been a known

Questions

29

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Erased recordings

All of my recordings, except one, have been erased.   I didn't have a lot of them, so it can't be a space issue.  Can I get them back?

Questions

558

6

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Replacing receiver

Last Monday, our receiver stopped working, spent over an hour with tech support, they then decided to send a new receiver which I received on Thursday. Hooked it up and it still didn't work, spent another 1.5 hours on the phone with tech and they couldn't fix it. Now a tech is going to come to our

Questions

49

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Another outage in my neighborhood

Last week the entire neighborhood where I live experienced a fiber outage (tv and internet) for the entire week. It went out last Sunday evening around 8:00pm and did not come back on until that Friday at about 4:30pm. It was up all through the long 4th of July weekend. Now it has gone out again at

Questions

66

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