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Fiberoptic Hole

Fiber optic was installed in my neighborhood a few months back. They dug out my backyard and put a box in the corner. I came home on Friday. The box lid was removed and left open. The next day I saw a large hole where they had dug up my yard to install the conduit. I went to look at the hole and it

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New Arris VIP2272v1 set top box error - Does not match account settings

I just received a “new” Arris VIP2272v1 set top box (It has scuffs and scratches - obviously reissued after prior use) and followed new setup instructions. Am getting error message “this set top box does not match the account settings. “. Anyone know how to restore factory settings or other ideas to

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65

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U-Verse out

Picture /sound comes 9n for several seconds then out again. Repeats this when changing channels, for each channel

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50

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Picture not fitting TV screen

My picture is not fitting my Samsung TV screen it’s a new TV

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52

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relocating a tv to another room

I would like to move my kitchen tv into my livingroom which does not have a cable connection in the wall - do I need a tech to come out to do that? If so what is the cost?

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85

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Code 201

When trying to sign into Uverse on a fire to i get Care Code 201

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Closed

Nick jr

I was told by AT&T customer service to go to att.com/channelupdates, then to sign in and then lastly opt in to get nick Jr back for free. I did the 1st 2 steps, but there wasn't any opt in links or buttons. How do I get nick Jr back for my little one?

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553

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Incoming phone numbers recorded

In the past uverse used to have a channel where you could check incoming phone calls throughout the day. Is this feature still available?

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39

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Bill in collections

Been checking my CR I have a AT T DIRECTV UVERSE account that's in collection from 2017. This has never been in my CR  until last month. Trying to get detail of the account to see what the charge is for

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29

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Credence Resource Management Scam

Today I received a fraudulent debt collection letter from Credence Resource Management claiming I owe a bill on my AT&T U-Verse service which was sent to them for collection. I called AT&T customer service who verified that the bill is bogus. DO NOT SEND these people ANY Money!!! Demand veri

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Cant get a person on the phone for Fraud Department

I was a victim of identity theft and have been trying to get in touch with the fraud department for several days now. Each time on hold I suffered through the hold music for roughly an hour or two each time and have yet to speak with a person. Is there another way to contact the fraud department o

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11.6K

33

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how do you view your entire bill not just amount due

I keep getting looped between Direct TV and ATT when trying to see my actual bill. This has been going on for months. I even tried to cancel paperless billing just so I can see my bill but apparently that is no longer an option.  This seems to border on illegal.  There's also no real way

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39

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DVR unavailable

When trying to access my list of recordings, I receive a message “the recordings list is unavailable“. I tried to troubleshoot his program online, but was unsuccessful.

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33

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Cancel u-verse internet

Hello everyone! I keep hearing conflicting information on a matter of canceling a service. I am currently on u-verse internet 50mbps, u-verse TV U300, and phone land line. I was told by a technician that if I decided to cancel the u-verse internet I would lose the TV U300. Dose anyone know if thi

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ATT Cisco DVR box with OREI 4x4 HDMI Matrix Switch issues

Sorry if this has been posted before. I just did a complete renovation in my home.  Previously I had only two TV's, one in the living room, and another outside.  I only had two Uverse boxes, one was a DVR, and the other was wireless with the hub located where the Gateway/Modem was. There

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45

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Install the BGW320 gateway

We have U-verse over fiber network. Recently had an issue with one of the TVs giving 'no signal' error. After chatting with customer service, I received the new BGW320 gateway to replace the current one. I do not have the technical knowledge to do it myself. How do I get a technician to come and

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51

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DVR recordings

All my recordings disappeared two days ag, is there a way to get them back?

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33

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Receiver box

We're removing one of our TVs and need to send the receiver box back. Do we need inform att that we're returning it or just send it by ups?

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93

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Wired TV starts and stops

Received a new wired DvR for the den TV. It continues to start, stop and pixelate. I have pulled plug on all devices, re booted router with no success. Have also checked input plugs and tried known working HDMI cables. My wireless boxes are fine. Help….

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streaming

Hello I'm trying to stream live tv to follow the elections and I'm getting the following message: The operation couldn't be completed (downloadable agent error domain error -1423- the DRM client has not been provisioned with the necessary PKI) (QP1501) Please advise Thanks

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138

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