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Fail to act - fraud - theft

We have been requesting to cancel our service for now 8 months. We have called no six times. We have recorded the last three calls proving our conversations. You have illegal withdrawn over $700 from our account since we first requested cancelation. The line hasn't been used since June 2023. We were

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58

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Official Solution

Lines Down in Yard

The Nor'easter of last weekend brought down my internet and the phone lines in my yard. I have tried calling customer service and risk management. The AI assistant determines that I have a wireless account with one of you associated companies and hangs up on me.  I need help.  There's ove

Questions

312

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Converting from AT&T VOI/Wifi Internet phone service to AT&T Advanced Phone AP-A.

We are switching from AT&T VOI/Wifi Internet phone service to the cellular based AP-A system. The AT&T wi-fi/phone router is connected to the home wall jack providing service to two other wired phones.  Can the new AP-A system also be plugged into the same home wall jacks.

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84

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AT&T Phone Advanced for My Residence

I’m debating whether to switch from my traditional AT&T home phone plan which is getting to be way too expensive ( 122.00 monthly) for phone only- no internet, etc. I like the peace of mine knowing of power failure I can make and receive calls especially if I can’t charge my cell phone. Are any

Questions

6K

38

Landline OOS

My landline number has been OOS for months reported on web page twice- no response. my SLC 5 system has been turned down and somebody did not work the throw sheet I suspect. Who can I call to get service restored????? my internet is working fine. Just NDT!

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50

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CREDIT REFUND FOR DISCONNECTED LANDLINE

What is the best way to receive refund of credit balance $26.92? Send refund check OR apply to cell phone bill?

Questions

98

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Substation Located at 1020 Hillcrest RD. Mobile, Alabama 36609 has a clogged drain that is flooding our business.

Substation Located at 1020 Hillcrest RD. Mobile, Alabama has a clogged drain that is flooding our business.  I have been on the phone on hold with different numbers for over 50 minutes trying to get to someone who can put in a ticket for Maintenace.  I cannot stay on the phone trying to g

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28

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ATT facilities request

I work for a water District in Kern County CA. We have a pipeline project in the near future and would like to add all ATT facilities into the design. What do I need to do to get these facilities?

Questions

30

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0

Accepted Solution

model 1070 on hold indicator light not going off after answered by ML17929

I have a customer using (3) 1070 phones and (1) ML17929 - when a call is placed on hold with the 1070 and picked up by the ML17929 the on hold indicator light on the 1070 does not change - it continues to flash green and beep on the 1070 even after the call is answered and then ended on the 17929 -

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33

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Caller ID adds the 1 and drops the last digit of the phone number in the voicemail for our business

Our company recently switched from Spectrum to AT&T Fiber for our internet and landlines. Since the switch, when checking voicemail, the system reads the number to you starting with the 1 and drops the last digit of the phone number.  If the customer does not leave their number in the mess

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22

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Official Solution

loose hanging wires

We bought our house last year and it has old att wires that are drooping very low from the pole. Can we get some help?

Questions

211

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Landlne OnLine Account Management

After going thru a process worse than having teeth pulled with no anesthetic I was able to establish a landline phone. (a whole other story) The "introductory package" welcoming me to ATT provided me with information on establishing my on-line account management. All attempts to complete the proces

Questions

58

2

0

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Official Solution

Porting a number OUT of AT&T

I am trying to get a port out number from AT&T so that I can switch my number to a different carrier. My phone is not able to receive texts so I can't call the port out number. I have tried looking in account settings both online and in the app and can't find the transfer number request. Is ther

Questions

30.2K

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STORING NUMBERS

At&t EL51203 phone set stores 50 blocked numbers are these IN ADDITION to the 50 in the phone directory?  

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27

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AT&T landline- Getting multiple calls daily from "rha" and related caller ID names of rha. Caller ID phone nos. always different

Calls received most days from "rha" or similar Caller name ID. No message ever left. Caller ID phone number is always different. I know all they want is for me to answer the call, which will get me on a list of "numbers that answered robocall", which they can then sell. I google "rha" calls and I se

Questions

332

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Unlock Device Website

Hello, I'm trying to unlock my device using website from AT&T : (https://www.att.com/deviceunlock/unlockstep1). but after i'm input the imei i got this message like this (on picture). Please help me to fix the problem

Questions

42

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Accepted Solution

Why can't I block robocalls by Caller ID, (not caller id number)?

Being plagued by robocalls from "rha", "RHA", and many similar rha-type robocalls, and I can't block by caller id I receive numerous calls daily from "RHA", "rha", "Vrha", etc, etc. and have been for many months! These calls harass, but no message is ever left,(they are just checking to see whe

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48

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How do I find someone at AT&T who can effectively resolve an issue they caused?

Hello, I am coming to this forum in order to ask for help in navigating the absolutely awful service our condo has received from ATT. We have had 3 phone lines with ATT for many years. One was for our FIre Notification system, one is for the emergency phone in our elevator and the last is for our

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76

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Information about a tall green utility box in my front yard

I am trying to find out who owns the tall (about 3 ft) green utility box in my front yard. The covers are coming apart and it needs to be repaired before critters start nesting in the box. Could this box belong to AT&T?

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154

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Fire Threat with sparking exposed wires 406 Ramblewood Glen ellyn IL 60137

ATT equpiment box is down behind 406 Ramblewood and looks like sparking wires. Please repair asap.

Questions

25

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