Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (15.2K)

Activity
Selected Activity
Land Line not working for over 10 months--But ATT is still billing us.

To ATT Land Line Services (POTS) Account  713 xxx-yyyy 949-4   Dear ATT Dear Larry Evans Vice President and General Manager AT&T South Texas CC: Customer Loyalty Service Agents: CECILE CR7245 and RUBEN RS3937 We were promised $806.00 USD credits on 25 November, 2023  and we have

Questions

109

10

0

Office Building with old Wires and boxes- will AT&T come out and remove

Our general contractor and the electrician said they cannot legally remove the old AT&T wiring and said we would need to contact AT&T to do this. Is there a direct contact for such a thing? Any help would be greatly appreciated.

Questions

218

3

0

easement encroachment

Hello, I'm working on a new subdivision and we have an existing ATT easement on the property. The County is requiring a "no objection letter" from the easement holder. please advise how to do this?

Questions

32

2

0

Closed

Why did my ATT bill increase by 30 dollars a month?

I have been paying  about 45 dollars a month for internet and home phone for about a year. I was originally told that the phone is free since it's a promotion (the salesperson lied). It turned out to be an extra 10 dollars a month, which is doable. I looked at my bill today and it increased 30 dolla

Questions

1K

4

0

iphone

hi can u please help me how to unlock my phone because im here at philippines right now need to unlock it openline to insert some sim here

Questions

30

2

0

how to unlock phone

hi can u please help me how to unlock my phone because im here at philippines right now need to unlock it openline to insert some sim here

Questions

47

0

0

Autopay discount

Is there an autopay discount for home phone services?

Questions

35

4

0

Incoming calls get message asking for number and PIN

Lately, instead of being able to leave a message, unanswered incoming calls hear a message that they should input their phone number and PIN. I assume they're being directed to the VM system instead of being able to leave a message. How can I fix this?

Questions

24

1

0

Refund on old account landline

I have a unclaimed refund I'm trying to claim

Questions

29

1

0

TRANSFER PIN FOR lANDLINE PHONE

How do I get ATT to send my landline phone transfer pin to Straight Talk?

Questions

26

1

0

Editing or adding contacts in my ATT online account isn't working

I'm getting the error 305 message when trying to add or edit a contact in my account. I'm trying to do this online, not from a phone. Doesn't make any difference what browser I'm using - Safari, Chrome, Firefox, DuckDuckGo. There have been a few times in the past when I was adding or editing my co

Questions

46

2

0

How to Change Number to Which Validation Code Is Sent

I am trying to set up a MyAT&T account.  The validation code is being sent to my phone number (I don't have text or voicemail on the phone), so I want to have the validation code sent to an email address or cell phone. I have spent an hour being routed to various customer service representatives.  I

Questions

1.1K

9

0

Closed

How can I speak to a supervisor working in America no offense to the people at AT&T call centers in the Philippines or Central Europe

I needed to speak with someone about my bill and those I spoke with couldn't help me. Why are there call centers in the Philippines and Central Europe with people who can't/won't help the customer. I was charged a $99 installation charge for a home phone and everyone is telling me it was a part of

Questions

73

2

0

Escalate my Landline issue with John T. Stankey, AT&T Chief Executive Officer

Need to contact Mr. Stankey, AT&T's CEO to escalate and explain the situation at hand with my home Land line, as well as how AT&T's service has handle the situation in L.A., CA. The first request for a Landline Tech service was on 2/7/24 (the landline was still active, off & on). AT&

Questions

119

5

0

Accepted Solution

Official Solution

change date

I have a CL2940 phone but because it is a leap year the date is not correct. I have tried following the instructions to change date but it never gives me the option. When I press menu/select it just tells me "play messages or answering sys. Can you help me?

Questions

165

11

0

How to contact someone about cleaning trash from ATT substation?

There is a substation in my neighborhood that has become unsightly due to trash and other discarded items. Who do I call to help remedy this problem?  I’ve tried the following numbers given to me by other ATT reps but with no luck: 877 737 2478 877 677 1693 855 365 4975

Questions

29

1

0

Accepted Solution

Add a Contact at MyATT

I'm repeatedly getting a 305 error code when I try to add a contact? What is going on?

Questions

43

3

0

Land line phones message....

All of the landline phones in my house say "Check tel line"....How do I fix?

Questions

24

1

0

Accepted Solution

Guy Wire on AT&T Pole; Engineer?

Seeking assistance with a joint use utility pole (AT&T primary, Duke secondary) from 1973 in Fairview, NC, in Buncombe County. We are designing a mountain driveway on vacant land, steep slope, and a guy-wire is in pretty much the only driveway path. Humbly(!) requesting an AT&T engineer to v

Questions

40

5

0

Removal of Easement

I work at a law firm in Allentown, Pennsylvania and am working on a project that needs to have a driveway vacated and an AT&T easement moved/abandoned. Can you please help me with a contact person?

Questions

30

6

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.