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Faxing

Fax appears to work - rings but never connects. Why?  Started after changed  from landline to digital

Questions

6

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Old Pacific Telephone Utility Boxes

I live in a gated community in Danville and there are two very old cement utility boxes in our shared yard. One is marked “PT&T” and the other is marked “Pacific Telephone”. We have lived here for 7+ years and have never seen anyone access these boxes for any reason. There are new big green AT&

Questions

11

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Accepted Solution

Official Solution

Spectrum Landlines can't call in to my new ATT digital home phone

I recently subscribed to ATT digital phone as my new landline. I previously had Spectrum. My new phone calls all phone numbers but it is not receiving numbers from Spectrum home phones. I receive calls from business and cell phones just not from 2 spectrum landlines (that I am aware of). I was recei

Questions

604

5

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Business Line and Constant Rebooting Of The Modem

1. We don't use our business number anymore, and we want to cancel that line. Tell us how fast we can do that. 2. We constantly have to reboot our modem because the internet speed where our home residence is has very slow internet processing, and we are tired of it.  Sometimes we have to rebo

Questions

12

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CallProtect is sunsetting. Can ActiveArmor be installed on my VoIP gateway router?

I have Call Protect combined with NoMoRob but I still get 30 spams a day. I want to switch to ActiveArmor.  My home handsets connect to wall jacks. Nonetheless, I have VoIP Digital Phone Service because the jacks lead to an ATT gateway router which was installed with my Direct TV  bund

Questions

48

4

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Pay Yearly for Long Distance Service

My dad would like to pay for his long distance service through AT&T yearly. Is that possible?  He does not want to be set up on a monthly ACH. Thanks!

Questions

22

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Unlimited Plus Plan Cancelled Without My Permission

I've been trying to get my phone service plan restored since I found out it had been changed without my authorization or notification of any changes to my account. The AT&T rep I spoke with said it might have been Brightspeed, the company who took over local service in southeast Alabama from Cen

Questions

19

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Phone Features (unable to access)

Hello, we used to be able to access the "Phone Features" where we could manage voicemail, block phone #s, setup call forwarding, see call history, etc. When we log in to our account I see phone features, but is not clickable.  I have tried various browsers and the att iphone app and all are th

Questions

68

21

AT&T PrePaid Phone Card 120min

I found an old PrePaid Phone Card that was used to call home while stationed overseas in the military. The access number is 1-800-569-6972 When I tried to check balance at https://www.virtualprepaidminutes.com/CheckBalance.aspx it returns an error of invalid access number /pin The "CARD #" under

Questions

14

4

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Gray phone box in yard.

Who to call about getting the gray phone box that is no longer being used out of father in law yard.

Questions

134

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Landline

Service disconnected. Will it be reconnected once I pay bill

Questions

17

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DOES ANYONE AT AT&T KNOW WHAT THE (Edited per community guidelines) A POTS LANDLINE IS AND HOW IT WORKS?

Or am I stuck dealing with Millennials who were born with a dang cellphone in their hand?  If you need a Trainer PLUUUEEEZE call me I have 40 years experience using a landline phone and even a switchboard.  All I wanted to do was drop all features except call waiting, caller ID, and call

Questions

23

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My AT&T EL52429 will not announce caller id. How do i turn it on

I have a new AT&T EL52429. Is it supposed to announce caller IDs?  My previous AT&T phone did so.

Questions

12

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New phone & internet customer. Absolutely cannot find ANY way to set up the Call Protect feature for phone?

I've had AT&T cell phones for ever, just added Fiber, phone and DirectTV. The AT&T website is so incredibly janky, and it's completely impossible to find out how to activate Call Protect to stop spam calls on the 'landline' (I know it's VOIP).   The web pages that describe how to set

Questions

29

8

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Cancellation of service

I need to cancel the subscription as the owner is not capable doing so due to health issues. I know only the number, address and name What is needed and how to to proceed? thank you

Questions

21

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Removal of old AT&T lines that are shared with PG&E.

How do I apply to AT&T for an overhead line removal to be done after PG&E removes their lines? My Rep from PG&E said I need to fill out an application to do this. He also said that they have to remove their lines first, and then AT&T will remove their line, as it is a shared pole. I

Questions

123

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Need to repair my outside land line is sagging down to the ground.

Hi There, My incoming landline outside is sagging to the ground. I need a technician to bring it up to normal level. I keep calling but can't get help from the call services. Please someone help me and send a technician to solve this problem.

Questions

19

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Can call out but cannot receive calls

Landline has dial tone and can call out. Callers to number hear only very short ring and then cuts off. Tried two different phones both the same

Questions

14

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so I already have a landline. why would I need "phone 200" on my internet bill?

I am being billed monthly for my landline. I am also billed monthly for internet plus "phone 200" to me, the phone charge on my internet bill seems redundant, as I already have a landline bill.

Questions

29

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CAN I GET MY LANDLINE PHONE NUMBER BACK?

My old landline number has never been assigned to anyone else since my relocation back when landline phone numbers were not portable. I have moved back to my previous residence and hope to be able to reclaim the landline number my family had for decades. CAN I GET MY OLD LANDLINE PHONE NUMBER BACK?

Questions

457

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