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Outage for 2 days

My daughter has had no internet service in Glendale Heights IL for their home internet. My husband has been told the entire system is down NOT CELL SERVICE but INTERNET SERVICE.  I was told by a representative  in a Rosemont IL cell phone store this information yesterday.  When my so

Questions

45

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att giving wrong ip / location

the location on my att air router is saying its in California and im in Texas, because of this i get unplayable ping on servers i play, is there a way to get this back to where its supposed to be? i live 3 hrs from dallas and im getting 100 ms. PLEASE give me a fix i live in a rural area and i used

Questions

95

7

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Accepted Solution

Official Solution

E403 Error on AT&T Gateway Receiver Display

Getting E403 errors on AT&T Internet Air Gateway receiver almost daily. Have to reset box and some other Wifi connected devices each time. Good 5G cell phone signal level at box location with line of sight to tower. Usually happens in the late afternoon and evening. If the box could just reset i

Questions

3.6K

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wifi password Will i need to change all my devices to the new password ? Or, will they still be connected to my wifi after I change my PW

I have many devices connected to my current ATT Wifi password. Will i need to change all of those  devices to the new password for those to recognize my home wifi? 

Questions

17

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Accepted Solution

Official Solution

Port Forwarding does not work

I have had the same internet and same gateway hardware for 3+ years and port forwarding previously worked as expected. The configuration recently had to be reset and now port forwarding refuses to work. It is setup exactly as previously configured. Enabling remote access works which must use some so

Questions

1.8K

5

0

Accepted Solution

Official Solution

Outstanding Efforts

Just wanted to share a story of outstanding service from two of your very professional field technicians - Mike G. was the first on the scene and he was dealt hard cards with the new home having both location issues and availability challenges - he worked with us to find an alternative called in Gar

Questions

323

4

AT&T "support" line apparently is an oxymoron

Good luck with calling "support;" I can never get a human on the line no matter what I try and/or say.The system does not recognize my phone number that was provided when I registered (I don't know how to find my account number), nor does the system acknowledge AT&T internet Air as a product. It

Questions

87

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My wifi keeps telling me to sign in

My wifi keeps telling me to sign in and I can't remember the username or password and I've already unplugged to modem and the little box on the wall but it just keeps telling me the same thing, but for some reason the people with iphones in the house don't have this problem and only the android user

Questions

22

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Engineering Dept

I work for Brightland Homes and I’m looking to connect with the engineering dept in the Dallas area

Questions

30

1

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email addresses don't work

I have 3 email addresses in my profile that are supposedly "linked". When I try to send an email to 2 of them, I get a failure notice that says the address doesn't exist. The other works fine. How do I fix the 2 that aren't receiving mail?

Questions

21

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Is port 111 network traffic blocked?

I am trying to use the Portmapper service (on port 111) on an Ubuntu computer in Microsoft's Azure cloud service. I can login via SSH, and try to connect to ports 110, 112, and 114 (all properly rejected as expected), but connection attempts to port 111 time out. When I am connected through Xfinity

Questions

29

4

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AT&T Incompetent Customer Service

Three days ago I was approached in the grocery store by an AT&T representative to upgrade service. "It will only be 8 minutes" I was told. It was actually more than 30 minutes, but he was polite. I was offered a $150 gift card to upgrade my Internet-1000 to Internet-2000. I was also offered a fr

Questions

52

2

Official Solution

Elderly lady hard of hearing having tremendous trouble with ATT customer Service

I am trying to help an elderly lady who is hard of hearing get ATT Uverse at new location (a rental house I own). This hard of hearing Elderly lady was on phone with customer service ALL DAY yesterday trying to resolve this issue. Hero me stepped in, said "No worries, I will take care of this for

Questions

34

3

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E013 Error

Did they delete my picture showing I have a positive balance?  I just did a Google search and saw so much stuff about this error code from months ago! I also wanted to notate none of the apps or website is working properly to troubleshoot. Funny here it is months later and I'm currently experienci

Questions

101

0

AT&T "Internet Air" Hub Constantly going down with error codes E013 & E405

I have super strong signal with AT&T 5G antennas across the street, and when it works I get >100mB down. The problem is in the last month the hub goes offline all the time (15 time a day) with error code E013 = DNS Down and E405 which I can't find listed anywhere. I've tries to call support f

Questions

4.1K

6

Mac calendar app no longer syncing with Yahoo calendar

Email sync works fine with Mac Mail app, but Calendar doesn't sync.

Questions

11

1

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Collections and Credit Score

Can I remove the At&t collection impact on my credit score?I had $161.26 on me from not returing a router which we thought we own after leasing. I ignored the collection messages thinking it's a spam since it doesn't link to At&t. Realized it's not a spam when my banker informed me it's legi

Questions

24

2

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How to hook up that box

Don’t know what I’m doing

Questions

25

4

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Router downtime on MyHomeManager app

How to I schedule downtime on the MyHome app for the router? I already know how to schedule downtime for individual devices.  I want downtime for my wi-fi gateway router.  Thanks.

Questions

25

6

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System takes a nap

My system every so often takes a nap. If I try to load a new page it just sits there.  The activity monitor shows data received and sent at zero to 300 bytes/sec.  There are no error messages.  Then, after a minute or two the system wakes up and load the new page.  When this hap

Questions

51

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