
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
I followed the above instructions but the only thing I could download was a PDF copy of the bill. I need an actual receipt of payment that lists the date I paid the bill and the method of payment to submit to my job. Where can I find this? Thank you
Questions
•
AT&T Fiber Account
I would like to make a formal complaint to be documented in the event my community entrance is damaged. The HOA Board was not notified of the scheduled 9/22/23 digging. Digging equipment was staged overnight on 9/21/23. Then on 9/22/23 multiple large pickup trucks and additional equipment were park
Questions
•
AT&T Fiber Installation
Our AT&T fiber stopped working mid-day today. The steps the technician provided over the phone did not resolve the issue. AT&T said the earliest available to have an onsite technician come out is tomorrow at noon. My wife and I both work from home and heavily use the internet for our jobs. I
Questions
•
AT&T Fiber Installation
Accepted Solution
In the household i have roommates, there's already spectrum internet. I was wondering if we can also get ATT internet Fiber under the same address, would that be allowed or not possible?
Questions
•
AT&T Fiber Installation
Hi, we just switched from Xfinity to ATT Fiber. Internet is super fast (wired and wireless) when it works, but every 2-3 days the internet goes down! 90% of the time, we just need to reset the BGW210 router and internet comes back. 10% of time requires reboot the PON device.
Questions
•
AT&T Fiber Equipment
We have been loyal AT&T customers for quite some time. We also live in a rural area where there is a limited number of choices for internet service. As such, we have had AT&T DSL internet service for the past 15 years. Therefore, as you can imagine, we were excited to learn about the prospec
Questions
•
AT&T Internet Air Account
I’m overseas, can’t call directly to cancel my internet service. Started trying to connect to the Chat, once I wrote: cancel internet service…never more comunicación!!! This can’t be on purpose!! ATT loud and clear: I want to cancel my internet service and apparently you are doing everything to make
Questions
•
AT&T Internet Plans
What else could be the problem?
Questions
•
AT&T Internet Equipment
Who else has had their valuable time wasted by the 'ONLINE CHAT REPS'? What purpose is having an online chat service if you get SLOW, non-responsive replies from the rep to only just stall you from receiving any answers for the reason you logged in for. I WILL be shopping ASTOUND and TMOBILE
Questions
•
AT&T Internet Account
I need a will-serve letter for commercial and multifamily development in Princeton Texas. can someone assist? My phone number is 6823472570email: [email scrubbed]
Questions
•
AT&T Internet Installation
I am currently in London and I got the at&t text message saying that my international service was activated but I can’t use any internet. What can I do?
Questions
•
AT&T Internet Plans
hi so i signed up for att awhile ago like in the beginning of summer and i was told id get $1000 worth of money in rewards card and that they’d be shipped to my house but i never got them they told me id be sent 5 cards worth $200 each i was sent an email saying that id have to claim the reward and
Questions
•
AT&T Internet Account
My issue is with one of my three accounts that are linked. Unfortunately, I live in an area that ATT is still holding hostage the customers that have no other provider competition other than satellite. I have wireless, internet and TV (DTV) accounts that are linked and use the same payment method vi
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
I had a wonderful technician arrive on time and work extremely hard at fixing our issue. The issue was out of his control, but he continued to call us and update us on the status of the separate technician, which was handled within the same day.I very much want his superior, or at least him, to know
Questions
•
AT&T Internet Installation
Closed
I would like to know why hasn't my payment history shown up on my credit report. I was looking to build my credit with this account. An inquiry showed up but no payment history, Do I need to buy something else or enter a 2 agreement plan, If so can it be merged together as one account. I have 9 mont
Questions
•
AT&T Internet Account
My brother is transferring billing responsibility to me. When I accepted and went through the process, it said after my credit check it could not complete the transfer but then it completed the rest of the process and said I would receive an email when it was complete. I'm unsure if this is going th
Questions
•
AT&T Internet Account
We have several lines/cables coming from utility poles in yard. One of them is low hanging, interfering with trees we would like to remove.. It is also too low in general. I called the cable company and they said it is not theirs as is too thin and they mostly bury their cables. After much time
Questions
•
AT&T Internet Equipment
I am currently contemplating upgrading my home network to leverage AT&T’s 2 Gbps residential fiber service. Being a network technician with a setup that accommodates public-facing servers through Unifi hardware, I am eager to ensure the service can fully cater to my needs. I have outlined a seri
Questions
•
AT&T Fiber Ordering
Accepted Solution
My previous Internet provider allowed their customers to purchase their own gateway, rather than renting from them. Does AT&Tallow their customers to do the same? I currently have FIOS.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I have AT&T Fixed Internet and it is working fine, although my Smart Home Manager is stating that the network is offline. I called customer service, and they said it was a syncing issue and it should be fixed, but it is not. I unplugged everything and re-installed and no chang
Questions
•
AT&T Internet Account