Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (92.3K)

Activity
Selected Activity

Accepted Solution

Official Solution

1Gig Switch connected to BGW320 will only run in 100M mode

I got setup with fiber today with a wired Netgear 1Gig Switch connected to the BGW320 but based on it's status lights and speed tests, it will only run in 100M mode, meaning I'm only getting around 90Mbps speeds.I went into gateway's home network | configure screen and set port 2 from auto to 1G ful

Questions

74

3

0

4000ms Ping / Lost Packets / Traceroute Issue

Hello, Recently I have noticed my internet has intermittent times when it is spotty. I recently ran a few tests when I noticed the network was spotty and found some information I believe might be helpful to solve this. I have attached some screenshots showing ping tests and traceroute results.

Questions

1.1K

141

Rewards Card

I was upsold from 300 speed to 1000 speed with a promotion of $400 rewards card. When it was time to get the reward,  I was told they only give $250 rewards after having the 1000 speed for over 30 days.  Where is my $150 AT&T. I called 4 times to let them know that I had not gotten ev

Questions

13

2

0

remove equipment from outside wall of my house and return

Hello. I have finally cancelled the last portion of my U-verse account. For many years, I had U-verse internet, TV, and phone service and it worked great. However, gradually, the internet speed became too slow for our devices and streaming that we do. ATT offered no higher speed to our home. So, we

Questions

677

7

0

Accepted Solution

Official Solution

Public IP changes

Hy I have a non technical client . His Public IP changes in a few day. he's using AT & T ISB . could help why is that? can we fix public IP .

Questions

60

5

0

No service at peak times

I have AT&T for my phone and iPad and I can not send texts or stream data at peak times. It occurs around 8:00 pm every single day. Why does AT&T slow service down to the point of no service at peak times? I was told that there is no service plan available where I will not have this issue wi

Questions

18

1

0

South Florida Easement Approval Letter

Hello, I am trying to get a letter from ATT to approve the encroachment on the easement in my backyard in Miami Dade, My ex-husband recently died of cancer, and to not further traumatize our child I took in his 2 dogs so they would not go to the pound and need a fence. I have been on the phone with

Questions

17

1

0

Unable to access certain websites

I recently tried accessing https://www.statefarm.com/ but am getting the following error message: "Error code: Technical Error 403" with a Support ID number. No device on my network is able to access it.  I'm able to access it no problem if I use my cellular connection.  This is the trace

Questions

2.4K

38

Installation technician never showed up, and no agent for customer service

I scheduled a moving service and scheduled an appointment for installation. The technician never showed up while the text kept telling me they would arrive soon. The time slot passed, and suddenly the text asked me to reschedule. Today the time slot for reschedule passed and once again the technicia

Questions

19

1

0

AT&T e-mail

As of today, I can't down-load or print e-mails. Has anyone else had this problem? How did you fix it?

Questions

27

1

0

Fiber Cable Repair

Hello, has anyone here experienced a fiber cable repair situation? I have been experiencing some inconvenience for the past week. They keep stating that it will be resolved within 24-48 hours, yet nothing has been done or fixed. It took them 4 days just to acknowledge the issue. We are now on day 8.

Questions

40

8

0

Home internet

within one week it’s 2nd day my home internet not working. It’s happen again. I work from home and due to internet issue I can not work and loss my 2 days money. At&t not going to pay right so why they can’t fix issue in same day I have wait till next day to get it done. It happen most of the ti

Questions

65

9

0

Changing Address - have not received router

Hi, I completed the form to change my address and today i received cables to self-install my equipment at home. However, I was asked by email to return my router and I have not received a new one from At&t. What should I do?

Questions

16

1

0

Closed

Internet says registration is required

I haven't had wifi in two weeks, ATT website said we needed to take immediate attention so I paid the bill, it had to be done anyway... even after paying I get the same message and even put a credit on the account to see if that would turn my wifi back on and we still don't I like the speeds and wha

Questions

963

4

0

ActiveArmor is blocking my website

Hello, This is my 3rd post into an ATT forum to address this issue. One of my domains (mavely.link) and all it's subdomains are being blocked by AT&T routers. I can add an exception to my own router, but that doesn't fix the issue for all the other AT&T customers. Can you add the domain to a

Questions

31

7

0

Closed

Internet Service

I’m so tired of AT&T… From the high cost to the cellular issues several months ago, to internet outages, to shabby service.. i promise every chance i get im giving the worst review possible and im encouraging every person i know to leave their company because they feel like their untouchable as

Questions

15

1

0

Gateway not working

appointment scheduled for service June 8 12-4 pm. explained to "customer service" (call center) that the gateway was not working. they scheduled technician appointment( which i had already scheduled online). After putting my day on hold waiting for ATT tech, the tech was running behind. Call to "cus

Questions

26

2

0

Printing Email

I am trying to print an email to a PDF format, which I am often able to print, but today the "Print" icon is not working.

Questions

12

1

0

iMessage

I cannot send an iMessage to an android phone. I can send to other iphones.

Questions

23

2

0

Closed

Use my own modem?

When I first signed up with AT&T a few years ago, I was told that I could get my own modem and router if I didn’t want to pay the monthly fee, I would just have to call technical support to work it out. Well, I finally called technical support and got hey told me that buying my own modem is not

Questions

5.2K

8

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.