On February 6, 2024, I was promised a $100 reward. After following up THREE Times already, NOTHING has happened!!! VERY frustrating. Seems like I am getting the runaround. I need to escalate this to management! How can I do this. I have been calling the escalation number listed, but NO HELP!!!!!

My home was built in 2017 when one lot was subdivided into 7. After the construction was finished, ATT installed Fiber infrastructure buried in my neighbor's front yard. But only one address of the 7 shows Fiber available in ATTs system. After some digging in my neighbor's yard, I found this infrast

Hello, to whom it may concern. I have a new construction build and have been with att for 9 plus years. I wanted to switch my service to my new house. My next door neighbor 20 feet from me has service with you. I was denied service and told its not available and they would not install. No other opt

We keep getting calls at our business from the “billing department” saying if we don’t increase our internet tier our price will go up “a lot of money.” For the just under a year we’ve only dealt with a single rep and everything has gone through him. We’re on the guaranteed price plan that was heavi

I have the same issue. Smart Home Manager had always worked well. I've had to change out several gateways over the years and the manager has asked ways continued to work fine. Had to change out again. For the first time I received a to a BW210. Now the app tells me that I'm offline. (I'm not - it's

How to block tiktok from WiFi.

I have a /29 IPv4 and /60 IPv6 I've been trying for months now to get someone at AT&T to update the PTR record for my mailhost. The various emails - including the ones specified in the relevant SOA record (which they are required to monitor) appear to be black holes. Ideally I would like the

Hello I cannot log into my AT&T account on smart home manager app. It says to use a different ID or link. I cannot access the app at all.

AT&T installed fiber cable in my backyard at my house in the Woodlands, Texas, 77382. They did not cover the dug up trench correctly and now it has caused a sinkhole.

I just got a replacement router from ATT that is a Humax BGW 320-500. WiFi access will be set for the Humax modem. I am attaching a Asus RT-AC 3200 router that is setup to work as a switch only.  My question is "What settings on the Humax need to be changed for this kind of setup."

Is there a reason when this line is buried, they can remove the wood from this expansion joint and run the line underneath?

I've been struggling to figure out what is causing my LAN connections to PC's to be set at 100Mbps instead of 1Gbps. I went to my modem's IP and set Config to 1Gbps instead of Auto, I set my PC Network properties (Speed & Duplex) to 1.0 Gbps Full Duplex, and STILL only get 100.0 Mbps as my Speed

Hello - I am an engineer who is redesigning a site entrance to meet state DOT standards. The redesign will necessitate lowering the AT&T manhole cover several inches.  Please let me know who I should talk with at AT&T about this.

ATT hired Silas White Construction last fall to dig in our neighborhood to install fiber lines. They dug in our front yard and hit our irrigation line. We discovered this in March. We called ATT Liability Center and they gave us a claim # and we got set up with Sedgwick to handle the claim. They tol

Hello, I have an issue that started happening about a month ago and everything was fine for the first 5 months of service. Like the subject says, I am getting massive ping spikes or basically 100% packet loss at every 15 minutes intervals, throughout the day, everyday. It's definitely NOT random.

I have just installed my ATT Internet air and need extenders. Can I purchase compatible extenders or must I "rent" them from ATT?

Had a past tenant at the house moving furniture out and my Ring cameras just happened to stop working while they were here. I need to verify if they disconnected the modem.

We recently upgraded to AT&T Internet a few days ago, and the connection has been intermittent, meaning without warning, the connection will just drop for 15 seconds up to 60 seconds, and then come back as if nothing happened. Obviously very disruptive to using the Internet. This is with the BGW

Please get internet working in my apartment building! I live in the Reno Building in River Rouge Michigan. Also we want the fiber too. Please get this established as soon as possible. Thank you for reading my comment.