Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (88.9K)

Activity
How to assign a static Public IP address on router.

How to assign a static Public IP address on router. It used to get assign automatically but now stooped, Now it assigns 192.168.,  , but want to assign the public IP address from the At&T modem to my router. What will be the value of Gateway, which AT&T representative could not tell. R

Questions

18

6

0

Large Drainage project with AT&T lines in near vicinity-who to send plans to?

In mandeville, La along Hwy 22 from Dalwill Dr to N. Causeway Blvd, we have designed a subsurface drainage network on both sides of Hwy 22. There are At&T markers and flags all along the route.  Who can I send plan design plans to for comments?  

Questions

7

0

0

Door-to-door scam?

Just a few minutes ago, (around 1:30 pm CT), two young men knocked on my door. They told me that I could get special deals such as no installation fee, etc. on AT&T fiber if I signed up now. Deals that I couldn't get by going to my AT&T account on the internet. Sounded like a scam. 

Questions

19

2

0

Accepted Solution

Force Extender to 2G

My extender is showing a yellow/weak connection via 5G on the Smart Manager. The signal has to punch through a few walls. Is there a way to force that extender to 2G for better service?

Questions

49

2

0

Accepted Solution

Official Solution

Cannot access email from web browser

Have been accessing email for years on Windows 10 computer using Edge Browser. In last few weeks I can no longer access the email in this manner (I still can access using outlook and using iphone). When I log on using the sign in page for AT&T Currently.com email, it comes up with a screen sayin

Questions

20

3

0

Fiber Equipment Issue

For 3 days our internet outage gets updated to a 24 hour service correction window. After 3 days of this, I've lost confidence in your estimation of the time. Can some please be more descriptive of the issue and provide a realistic time frame for service correction? 40245 zip code

Questions

12

1

0

Returned Equipment but referred to collections for unreturned equipment

I returned my ATT equipment on Monday February 27, 2023 along with equipment from another provider. I have shipment receipts for both. The other provider confirmed receipt, but ATT did not. I have been getting emails and phone calls to return equipment. I have called and was told to disregard these

Questions

8

1

0

Changing IP addresses

I subscribe to streaming TV services. because of the changing IP address, the steaming services does not show my true address and I am missing out of my local programs and creating issues with my streaming account.

Questions

9

0

0

Accepted Solution

Official Solution

How to request my address to be added to the fiber availability online.

How do I get my address updated to an address that has fiber availability? All of my Neighbors addresses show available but not mine. The fiber optic cable is clearly visible on our entire road. The houses on each side of me show available online.

Questions

690

8

0

How to contact a manger for internet installation?

I signed up for Fiber 1G service. Yes, fiber does come to my home. When I signed up the rep said they would find an acceptable say to do the install for my home. When the installer showed up for my appointment he was not able to provide an acceptable install.  He wanted to put a hole and insta

Questions

7

0

0

email messages incorrectly labeled in spam

"I want to receive all e-mails from [email scrubbed], but these messages are inappropriately being labeled as spam by my att.net e-mail system and are being automatically placed into my spam folder. Please tell me how to eliminate this problem.  If a direct fix is not available, is there a way

Questions

130

2

0

Closed

BGw320-505 - Wifi device limit

Can someone tell me if there is a limit to the number of wifi devices that can be connected ? There seems to be a limit of 20 because if i try to connect more than that,  it will not let me? I spent 2 hours with ATT support and they would not answer my question.  Only want to sell me m

Questions

3.2K

10

0

Why won’t my internet work

I am trying to install internet and it won’t work

Questions

11

1

0

Unable to connect router to extender

Router will not connect to NetGear or Hyzom extender using WPS to AT&T router. Process has not worked since installing new Gateway and router.

Questions

8

1

0

Gaming Server Host

Hello, I'm trying to host a DayZ gaming server on secondary PC. I have gone into Windows Firewall and add an inbound and outbound rule for TCP and UDP for ports 2302-2305 and 27015-27017. I've also gone into NAT/Gaming in my Arris BGW210 gateway and added a service for the same ports. I can get the

Questions

20

9

0

internet dropping

Is anyone having issues with the eero mesh system and maintaining speeds with directv stream. I constantly have difficulty with "no internet" on the screen on apple tv (hard wired) and firetv both sticks and tvs.

Questions

11

1

Ethernet ports don't work. Wifi works great.

Just had fiber installed. Wifi works great but I have some items I like to have hard wired via cat5. I have connectivity lights where I plugged my cat5 into the router but nothing on the other end. Am I missing some sort of setup procedure? Everything work with Xfinity.

Questions

27

3

0

Accepted Solution

Broadband stays up but internet fails. Modem shows "Ping Default Gateway" in diagnostics as FAIL. Then recovers in about 5 to 10 minutes

Randomly, multiple times a day, my devices will lose the ability to ping the default gateway. I work from home, and if I am on a Zoom call, the call will continue as it does not need a new ping.  however, all other internet access fails or is VERY slow and intermittent.   I have had

Questions

1.2K

129

Internet doesn’t keep signal strength

After a week of a strong thunderstorm blowing through and losing power my internet has trouble keeping strong enough to log on. I have plugged & unplugged hundreds of times with improvement. I have called numerous times trying to report this issue but keep being being routed in a circle. Hopeful

Questions

18

3

0

Not finding what you're looking for?