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How do I get rid of old unused pedestal in my yard?

I called the phone number on the pedestal and it was a dispatch that told me to call AT&T. I called AT&T and the guy said "sure, you can remove it." But then he said he was transferring me and hung up on me.  Not sure how to just remove it - there are thick cables in the bottom part...

Questions

71

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Promotion on an order not being honored

I have a promotion for an extra $20.00 off internet per month for 12 months for bundling with my wireless service. I have spoken to multiple people including a manager in the loyalty department telling me the promotion does not exist, and I was told today to just ignore it because it is a typo. &nb

Questions

27

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Fixed Wireless suspended on April 9, 2024 - Tried to upgrade to Internet Air - No internet access.

Fixed Wireless suspended on April 9, 2024. Tried to upgrade to Internet Air - No internet access. 3 different agents tried to help with the No Internet Access then was told to return equipment or go to a local AT&T Store. Local agent could not help so I returned the equipment on April 12, 2024.

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63

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Accepted Solution

AT&T Fiber

Hello, So I recently got my AT&T fiber installed and I love it this far but I usually like owning my own modem/router. Would it be possible to use a fiber to Ethernet converter like the TP-Link MC220L and use my own router that way? Asking because I read somewhere that AT&T doesn’t really a

Questions

54

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0

Accepted Solution

Official Solution

Dissatisfied with resolution

It's not really his fault. The system is poorly setup. I was told the I had to return my equipment or I would be charged. Well, the AT&T installer told me he was using the old equipment so that I didn't have to turn it in. I never received new equipment, so I figured the matter was resolved. How

Questions

112

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Att fiber DNS server?

Please bear with me as im only the business owner. We've just switched from cox internet to att today however we have a sonicwall tz300 which has the cox dns servers. Would I just simply input the att fiber dns server any will be up and running? Also do I need to enable ip pass-through and select th

Questions

51

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Racist Customer Support

I called AT&T air today to sign up for internet. As the man proceeds to gather my information, he asks how I spell my last name “Ng”. I repeat it and he asks how I pronounce it usually. He asked if it’s Chinese and I said yes…then he proceeded to say, “You don’t sound Chinese.” Ummmmm…….??? He

Questions

56

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Closed

BGW-210 700 vs 5268AC, which is better?

When I initially booked my Uverse, ATT mailed me a BGW-210 700 for setup. During the actual fiber wire installation / connection, ATT tech. in Houston switched  BGW-210 700 to 5268AC (from their truck) (and later on, still replaced with 5268AC routers ), they all claimed 5268AC is better.

Questions

6.3K

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Fiber installation on my street

I live in a new home build. We have 5 homes on our street.  Contractors for AT&T ran fiber down our street (the green boxes are in the yard) 3-4 weeks ago.  Our addresses do not show up in the AT&T system but there were issues getting the addresses into the post office system.&nbs

Questions

49

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Can I split my 2.x and 5.x network

Various manufacturers tell me my issues have to do with the combined networks. At some point my networks got merged and now I want to have them separate. Thanks in advance

Questions

92

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Unable to access certain websites

I recently tried accessing https://www.statefarm.com/ but am getting the following error message: "Error code: Technical Error 403" with a Support ID number. No device on my network is able to access it.  I'm able to access it no problem if I use my cellular connection.  This is the trace

Questions

2.3K

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AT INTERNET FIBER

What are the typical upload and download speeds experienced by users subscribed to AT&T Fiber internet service?

Questions

47

2

Robbery

I called 3 times now for my service to be canceled and was awarded full amount of 149.96 haven't got it yet and was charged again now 3 times after we canceled the first time. I'm getting really really sick of this. Just give me my 149.96 so we can part ways.

Questions

33

1

Router problem

Hello, i am having a router problem wherein the router can turn on and was able to connect to the internet fine since this morning and everday prior. However, i was trying to setup a wifi extender and now i cant even get the regular internet to connect to. Looking at the router, only the power butto

Questions

27

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AT&T Fiber connection slowing down every night

So, I've had AT&T Fiber at my house for over 4 years now and it's been the best internet provider I've ever had, up until the past month or so. In the past month I can watch the speeds from my router (Amplifi Alien) to the ISP start dropping (Sub 100 Mbps) around 8 pm and the pings rise (~100ms)

Questions

6.9K

48

Poor connection from ATT's premises to general internet

Running speed tests from ATT's control panel I see that from my BGW-500 to ATT's premises are a good 1300 Mbps up and down (1Gbit plan) however the "device" speed powered by speedtest.net will not surpass 2-300 Mbit down and ~50Mbit up. In addition the buffer bloat under full load is substantial at

Questions

46

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AARP discount

Is the AARP discount for cell phone only or is it available for Internet only customers?

Questions

22

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AT&T Gateway Reboots every 24 hours

We have a Nokia BGW320-505 SW Version 4.25.4 with static ip allocated to one of our firewall. The gateway will reboot itself (or restart service) at the 24 hour uptime mark religiously. No service issues, packet loss, or errors from the time it reboots until the the 24 hour mark when it reboots agai

Questions

70

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Moving questions: New apartment has AT&T Fiber router installed as it is newly build aparatment complex

Do I need to return the current (old house) fiber router? Or do I need to use the current router for the new apartment where they installed an AT&T fiber router?

Questions

37

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Accepted Solution

Sudden loss of service

We have Fixed Wireless Internet service in a rural area. It was working fine until two days ago around 3pm. I have reset both the gateway, and the antenna multiple times; reset button, power button, physically disconnected the power cable and re-connected, to no effect. I went to the browser interfa

Questions

69

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