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Download / Upload speeds no longer match

Running / paying for AT&T 1G Fiber through the BGW320-505 modem / router. So, I've know about this issue for about a week now.  Found out when trying to upload a large video file and that was taking FOREVER.  Scoured the internet for solutions, tried a bunch and nothing helps, but I

Questions

36

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How do I provide feedback to AT&T on the issues we had getting our fiber line fixed?

My husband was repairing a leak and in cutting tree roots, cut our line. This was on a Tuesday and we called immediately. We received a link to provide pictures of the cut line and then were told a tech would be out within 7 business days and AT&T doesn't do appointments but they would call 30

Questions

33

1

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Official Solution

Customer installed fire rated board

I received a call from my Credit Union customer. Their building is getting switched over to fiber optic equipment. The AT&T technician notified her that she will need a 4'x4' fire rated plywood mounted to the wall so they can mount the new fiber optic equipment to it.  So, all I have to do

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36

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0

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Official Solution

Feel like I'm being overcharged, but want to double-check

I have AT&T 1gig home internet with the HBO Max plan. I have been charged $85 for the service for the past couple of months and wanted to start shopping around some options to see if I could save some money somewhere. When I started shopping around on the AT&T website, I noticed that in my A

Questions

297

4

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ONT to sfp+ in router

I am currently trying to run a line straight from my ONT to my router which has an sfp+ port. I am trying to eliminate the need for a modem for a number of reasons and found this to be an ideal solution that would reduce the amount of clutter where this stuff is and provide better speeds and a more

Questions

59

4

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Closed

ATT botched my Fiber Install and won't fix it for a week

We upgraded our ATT service to Fiber today. Our internet worked great yesterday. After the Fiber it now does not work and they say they cannot get someone out here for 2 full days.  So I am supposed to go without internet for 2 days when i have my entire home smart-wired?  My lights don't

Questions

96

7

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International student asking for help to address overdue bills issue

I'm an international student who had made an AT&T account at the local center in late August last year for the plan. The day I created my account and was going through the confirmation process, I was required to set and re-enter a four-digit password. However, I might have pressed the wrong numb

Questions

70

4

Held hostage

Terrible MSP and we cannot move off them because ATT tells us they MUST change our IP to transfer the account into our name, there are site to site tunnels, whitelists, and several applications all tied to our IP so either stay with the MSP who has ruined most of the system or you have to rebuild e

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27

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Official Solution

fiber optic cable installation in my neighborhood

I would like details about the installation of fiber optic cable in my neighborhood and any problems that occurred.

Questions

18.3K

32

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Closed

How can I get AT&T to stop sending me junk mail.

I think I get a piece of mail at least once a month in my mailbox at home saying sign up for AT&T fiber.  I can guarantee that pigs will be flying long before I ever get AT&T fiber or anything else AT&T for that matter.  I have called them and asked them a dozen times on their toll free numbers to s

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37

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how to recertify my access account with att

where do i go to find the form to recertify my att access account???????

Questions

80

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I need to recertify for my internet

I gotten a letter in the mail telling me to recertify for my internet service and some reason I cant find the app. Please help

Questions

157

3

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Accepted Solution

Official Solution

ACP possibly up in April 2024

I got a letter saying, due to lack of funding, the ACP credit could be canceled as early as April 2024. When I signed up, I was told by AT&T that it was good for a year. I want to know what AT&T's plan is to keep their promise. They can't just pull the rug out from under us. If we were told we have

Questions

3.5K

20

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Affordable Connectivity Program tablet

How do I get the tablet specifically for the Samsung Galaxy tab A7

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16

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BGW320-505. IP Passthrough. Crappy device

For as large as AT&T is, you'd think they could provide a better device. The routing\firewall\DHCP configurations are all crap. I'm trying to put this thing in IP passthrough mode. Which I can "get to work" and my actual device is getting a WAN IP. However. It appears I cannot use the 192

Questions

3.9K

9

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Visa $250 gift card - Run around - Bait and exclude!!

I am curious if anyone signed up for AT&T Fiber before the new year (Oct - Dec 2023)? I switched from my previous internet provider who I had been with for 7 years. The previous provider was reliable, consistent and transparent in their billing and service processes. AT&T sent out a couple o

Questions

37

5

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Closed

I think my router had been hacked. What do I do?

I've noticed strange things ther past few days. My computer screen comes on several times during the night, I watched as pages loaded, and my smart tv's volume turned up to max multiple times, but only on one evening.   I suspect someone had hacked my router, but, don't know thre first th

Questions

611

3

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Horrible customer service

The worst customer service. Can't get anyone to help resolve my internet issues. Been on the phone for hours just to be fed crap about a possible timeliness to get line ran with a hugh hole in my yard there are not interested in fixing. Don't put yourself through the aggravation go with someone who

Questions

25

2

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Accepted Solution

utility pole install incomplete

We had a new wood pole installed for a new streetlight and most of the old pole is propped up on a peg leg standing on a board in the dirt and bolted to the new pole, waiting for ATT to come and move the big gray switch box over to the new pole. A month waiting, so far. It looks pretty crappy and ha

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27

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Fiber cavailability

When will full fiber (internet 300) be available in zip 44040 ?

Questions

33

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