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Upgraded to a 320 router unplugged my old router plugged in my new router and now I have no Internet

I recently upgraded a 320 router because AT&T told me I had to or they would cancel my service. When I got home, I deleted all the information of the old router on every device. I then unplugged the old router. I then plugged in the new router. I now have no Internet. I also cannot figure out ho

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My Fiber Home Internet Delayed for almost a month.

My fiber internet has been delayed for over a month without an explanation. I’m hoping someone can give me any insight or help.

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47

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High ping and lagging on 1G fiber

I’ve only had ATT fiber for only 3ish months now. Up until a month ago everything was good. For whatever reason I now have issues with extremely high upload speed ping and can’t play any games on Ethernet connected devices. Discord voices lag. And I have constant issues. My ping is testing over 400m

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483

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What possible causes are there for an instability in connection from the gateway to a hardwired computer?

I WFH and take calls through my work computer and also use VPN's. A month ago, after experiencing many troubles with connectivity taking calls, 2 settings were changed that I needed to improve my ability to do my job. The SIP ALG was disabled and port 5060 unblocked. This has worked perfectly for a

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134

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ATT Air IP Location - can I change it if it's in a different state?

While it's annoying to do an internet search for a "local food near me" and get hit on Renton, WA and I am in San Jose, Ca - I am going bananas because I have HULU Stream and it's streaming Seattle news and stations.   Can I change my IP location using ATT Air to a SF area station or is it jus

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99

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past due how to reduce service

have past due balance and ATT UVerse will not let me reduce current services to help pay down past due balance. Is there someone who I can speak to to reduce or remove TV service from bundle until I can catch up on payments?

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30

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AT&T Internet Air

Am I the only one with a very loud buzzing and beeping Internet Air hub?

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23

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Does Internet Air Hub have a gateway address (ie: http://192.168.1.xxx)

I just ordered ATT Internet Air and will be receiving my Hub soon. I want to know if there is a way to access the Hub via my laptop?  I want to control it with my laptop and not a phone app.  With my router I just use http://192.168.1xxx and have the control there. Thanks in advance for a

Questions

189

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Down main line

At my address there is an aerial main line down hanging on mine and my neighbors fence. There was recently a new span installed here...

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26

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No att service box at my home

How do I get an att service box for my fiber gateway?

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35

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Fiber Optic Upgrades Creating Explosion Hazards in Houston

ATT fiber optic update crews are in the local neighborhood (77062) and the activity has created 3 large scale gas leaks that required multiple emergency responses. At what point does ATT step in and stop the activity to find out the root cause?  Will it take an actual explosion before the work

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118

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Difficulty accessing my account

I have AT&T Internet service and I have DirecTV. On March 30 I got an email stating my account passcode was reset because of the data breach. Well, the email did NOT contain any information on how to change the passcode. In the process of trying to login/reset my password, I've obtained an ema

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Regular internet outages

We experience regular internet outages at our house, including currently. Speeds are poor to begin with (max of 25mbps), it appears no investment is being made in my neighborhood (no fiber, no internet air) and outages happen regularly.  A tech is dispatched at least annually with short durati

Questions

60

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upload speed for AT&T internet air

What kind of upload speeds can I expect for the AT&T internet air?

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220

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fedex refused to receive equipment return

2 Fedex stores refused to receive my ATT uverse equipment

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130

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Super Frustrated with ATT Internet Air Bundled Discount

AT&T has really disappointed me with the Internet Air billing. I had Internet 50 for years which was great, but AT&T relentlessly advertised Internet Air as a great solution, so I decided to switch to it in November 2023.  At the time I was told, by being an AT&T Wireless customer,

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366

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Email account changes

I am moving to AT&T fiber. Will I have to change my email address with Spectrum, it is a triad.rr.com address or can I still use it?

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96

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Broken ground cover

There has been a broken ground cover on my property for at least a year with no one responding to my requests to come and replace it. I had a conversation with my HOA and they advised me to contact you again to have this issue resolved. I am attempting once again to have this cover replaced. I have

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106

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How can I connect Internet Air to an un managed switch

I want to connect my TP-Link TL-SG108 8 Port switch to my Internet Air but I'm not sure what port to use. What is the best port, yellow 1 Gb or blue 10 Gb? I'm going for a wired setup in my home.

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54

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NETGEAR Nighthawk M6 Pro

I live in a slightly rural area, 8 miles out of a city, and I cannot get fiber. My only other option was DSL and it didn't hold out for what we needed. We picked up the AT&T M6 Pro from an AT&T store under their installment deal as a business internet. The first hotspot was fabulous, zero is

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48

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