My mom passed away and my dad just moved and we found his SBC Gift Card. It is a $25 Visa Gift Card and we were told that Gift Cards in the state of California do not expire. The card is still on it's original letter and we called the phone number on the letter instructions 1-800-798-4167 and it was

ATT has THE WORST customer service and service! You thoughtless folks sent a salesman to my house this morning rather than the technician I desperately need. Seriously what are you thinking, I've had no internet for a week you keep messing up appointments and you've compromised my private data, oh y

Can AT&T please resolve this matter ASAP and provide substantive communication? I had an AT&T fiber installation appointment for Wed, Apr 10, 2024. AT&T called me the night before stating that technicians would be unable to make it due to an "outside facilities issue" and that technicia

I'm installing a new windows for my HP Elitebook 745 G6. To my surprise an AT&T service acreen showed up and ask for a security key. I didn't know anything about this. I get this laptop as a gift and after years of use, I wanted to reinstall the windows, but getting stuck at this screen. What sh

What is AT&T doing about the recent data breach, besides claiming it did not come from their network?

I can log into the app, but when it loads it is just a blank blue screen. I have tried deleting and reinstalling the app, clearing the cache, and restarting my device. Nothing is working. Help!

I was told I would receive $250 + $50 for switching and only received $150 + $50. Where’s the other $100?

Hi we currently have Spectrum internet and it (Edited per community guidelines). We work and live in Moraine, Ohio as we own our business. We were hoping to get Fiber Optic but it is not available in our area. Can you please let me know how we can get it in our area? Thanks,  Beth

Hello, We have about 100 circuits with AT&T. An aggregator that our company is involved with suggested that we switch out our AT&T Circuits and go with a service company they work with - ACC.  It turns out that ACC is a wholesale marketer of AT&T Services. We prefer working with

Does AT&T Send out technicians on billable calls?We have an installation that is over 90 days old. It was not connected to our Main Distribution Frame in the building we occupy. We would prefer to have AT&T make the extension but our 'Aggregator' is saying that AT&T is refusing to assi

Hi, is BGW320-500 compatible with Bonjour? If yes, how do I turn it on?

I am wanting to relocate my shed in the backyard. Where I want to place it is under the fiber line that runs overhead from the utility pole to my house. Is it ok. To put a shed under a fiber line and is there a minimum distance that needs to be between the top of the roof of the shed and the fiber l

This is not an approved location.  Someone needs to contact me asap to have this moved.

Hi! We were looking to pass our WAN IP to our Palo Alto via our Meraki switch.We seem to be having issues getting all the correct settings to configure it into Passthrough/Bridge but what are all the settings I should look for when switching over to my WAN IP on my BGW320-500?

On February 6, 2024, I was promised a $100 reward. After following up THREE Times already, NOTHING has happened!!! VERY frustrating. Seems like I am getting the runaround. I need to escalate this to management! How can I do this. I have been calling the escalation number listed, but NO HELP!!!!!

Hello, We have had internet air for a month now. At first, we were consistently over 200 Mbps down load. It was great. Now out internet has slowed considerably. It's to the point where we can't watch tv shows, loading a web page is extremely slow, and I was not able to verify that I was a real pers

My home was built in 2017 when one lot was subdivided into 7. After the construction was finished, ATT installed Fiber infrastructure buried in my neighbor's front yard. But only one address of the 7 shows Fiber available in ATTs system. After some digging in my neighbor's yard, I found this infrast

Hello, to whom it may concern. I have a new construction build and have been with att for 9 plus years. I wanted to switch my service to my new house. My next door neighbor 20 feet from me has service with you. I was denied service and told its not available and they would not install. No other opt

We keep getting calls at our business from the “billing department” saying if we don’t increase our internet tier our price will go up “a lot of money.” For the just under a year we’ve only dealt with a single rep and everything has gone through him. We’re on the guaranteed price plan that was heavi