
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
I recently claimed my offer for the NVIDIA GeForce Now Ultimate 6 Month Code after becoming an ATT Fiber Internet customer, however when trying to redeem it in the provided webpage, it stated that it had expired. The email I received with the code said I was able to redeem this code without issue un
Questions
•
AT&T Fiber Account
What is Difference Between Mac Internet Speed Or Pc Internet Speed? Plz Ask Me Better Difference Mac Internet Or Pc Internet. I Should be Pc Or Mac?
Questions
•
AT&T Fiber Equipment
So i have 5 static ip address from ATT and want to know if its possible put the ATT router in IP Passthrough mode and then set each of my two routers (ATT LAN 1 and LAN 2) with the static ip address that i was given by att The reason for this is so my home router can my office router can be truly
Questions
•
AT&T Fiber Equipment
Yesterday, my Nest Router was connected to the Gateway and life was good. I disconnected the nest router from the ATT modem and plugged it into a TMobile modem. I changed all kinds of settings in Google Home (following directions from T-Mobile, trying to get a static IP in order for HULU live to wo
Questions
•
AT&T Fiber Equipment
Hi Folks, I want to ask how safe is saraplus in keeping customer information. I had an att dealer talked me into entering info with it. Saraplus basically an order entry software that ask customer for secure information. However I am not sure how secure it is with middle man. I was stupid to thin
Questions
•
AT&T Internet Account
I have been having constant packet loss issues for about 2 or 3 months now. It started with xfinity, using their XB7, 1200 mbps down and 10 up, and using ethernet cables. I am now using the BGW210-700, new CAT6 ethernet cables, and have 50mbps down 10 up. I have contacted support and they said that
Questions
•
AT&T Internet Equipment
The antenna box (which I guess is injecting POE to the antenna) refuses to come back up after a shore power outage. Usually, switching the power switch on it off then back on usually resolves the problem. My fixed wireless internet is located 190 miles from where I live. I mostly use it for my secur
Questions
•
AT&T Internet Equipment
I work from home and had an Internet Outage yesterday from 11:21am - 1:00pm ET. I never received an email or text. How can I receive an email from ATT with date and time of outage?
Questions
•
AT&T Fiber Account
I get the message:AT&T Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later. I've cleared the cache. How do I log in to my account?
Questions
•
AT&T Internet Account
Hey all, Been having some MAJOR lag spikes in rocket league. Once every game or so. Decided to traceroute my packets and they're not being sent optimally at all. Rocket league's east servers are located roughly in Ashburn, Virginia, after finding the ip address in my game files after playing a mat
Questions
•
AT&T Internet Features
I was sent the BGW-320 Wi-Fi gateway self-installation kit with the red ONT fiber cable, but I do not have an ONT set up for my apartment, internally or externally. I do have a fiber jack that would link to the green fiber cable, but I don't have that cable or the bridge to connect it to the gateway
Questions
•
AT&T Fiber Equipment
A builder in Oklahoma City, and an underground line was found during construction. Who do I need to contact for a site visit?
Questions
•
AT&T Internet Equipment
Hi, I am not getting the WiFi signal strength I should given my infrastructure. Home is 3600 sq ft, fiber comes in at NW corner in basement to BGW320-500. I have four Google Mesh units spread over all three levels, using a the same SSID/PWD on the fiber modem and Mesh units. 1. Basement unit conn
Questions
•
AT&T Fiber Equipment
We formerly had an account for cable with AT&T, but no longer do. When we terminated service, the box is still attached. Since then the power pole has been replaced, but they won’t move the old equipment to the new pole so now we have 2 poles in our yard. One houses only the old , likely outda
Questions
•
AT&T Internet Equipment
AT&T Uverse Internet Box
Questions
•
AT&T Internet Equipment
I do have an AT&T white cable in my LV box, also the landlord told the unit is pre-wired with firbre. But the "Check Availability" website is still showing "Looks like AT&T Internet isn't available at your address." for almost 6 months since i moved in. I went to a ATT store, and they to
Questions
•
AT&T Fiber Ordering
I have put the GW in a different subnet from the X60 and turned off wifi on the GW. I put the X60 into DMZplus mode and saved it. Firewall status shows X60 in custom mode with public IP address. I reboot the GW and look back into the Firewall Applications, status shows Default mode and
Questions
•
AT&T Fiber Equipment
We are a civil engineering firm working with a contractor in Weslaco, TX on a road improvement project. The contractor has hit a fiber optic line that is currently being repaired but will need to relocate due to the proposed improvements. We need to contact AT&T's engineers to discuss thi
Questions
•
AT&T Fiber Installation
Issue started 2 months ago. I was watching opening day MLB games first week of April with no problem. Around 2nd week of April, I started receiving an error when I started MLB TV app on Roku TV. I called tech support a handful of times to only go thru the same troubleshooting steps multiple times.
Questions
•
AT&T Fiber Installation
So about a year ago ATT laid fiber in our neighborhood, took about a month. I have been patiently waiting to get it. I have went on the website and looked for availability with no success. My sister lives in the same neighborhood about 4 streets away and she has it now. I have called several times t
Questions
•
AT&T Fiber Installation