Hey, Just called to the technical support with the ask of possibility of replacing BGW-210 to BGW-320 and got an answer that it's not feasible (I'm considering case when I'm personally buy a new router). Is it true? If yes then I'm a little bit surprised. May it be related that my apartment complex

How do a file a complaint against a representative that was unprofessional when I called to disconnect my internet service? I recently signed up for internet service but it appears I was a victim of bait and switch. Two people during the sign up and installation process told me the monthly cost exc

When I login to use the wifi it brings me to a warning page and something about my highs peed network and my account

I have tried everything when it comes to trying to access my account, reset procedure with the typing in of the ID and the contact email.(my zip code doesn't work for some reason so that isn't an option.) And I have called a lot of employees which they have all not been able to help me and they tell

3 weeks ago a company came out and put flags and paint all over my front and back yard marking FPL and CATV. They said ATT was installing fiberoptics.  I don't even have ATT. My lawn needs to be cut. How do I contact them to find out when this will be resolved?

We have been trying to get hold of a live person regarding a fraudulent account opened under my husbands name. We spoke to someone back in June of last year when we opened up our wireless account. At that moment we were told the balance due was $200 so we reported it fraudulent. Over black Friday w

I just received a new modem that AT&T sent me to replace an older one that was having some service issues however when i log into the new modem (BGW-320-505 ) and try and turn off all wireless features since i use it as a passthrough it gives me the following error "Another client has the SDB wr

I am searching for Utilities in a corridor That we are proposing an extension of a Commuter rail train. The preliminary engineering shows a AT&T long line fiber running parallel in the track corridor. I asked this forum before if they had any utilities in the corridor, they confirmed that AT&

2023-10-05 AT + T Active Armor. Is it necessary to have it ? Today I called AT+T customer service for help on activating the Active Armor. I tried activating while on the phone with the rep and pop up said 'activation taking longer than expected.' The agent and I disconnected the call, then I receiv

So,  I try to get the AT&T Smart Home Manager App in Play Store, but it tells me "Your device isn't compatible with this version. "Version of what?My device is a Samsung Galaxy Tab Pro 8.4 (SM-T320) running on Android 4.4.2. I have seen this type of message before with other apps, but this time I re

Such as 10 pm to 6 am

I have AT&T 1 gig fiber and have noticed for the past week that my download speeds drop to 100 mbps or less each night from about 6 pm - 10 pm. I do the test through the AT&T app and test the speed coming into the actual AT&T modem.  It appears to be a congestion issue since it hap

Happening on Android ONLY - Pixel 6a, Kindle Fire, Fire TV. NONE of our IOS devices are doing this.  But AT&T is continually asking Android devices to sign in, and goes to the registration page where its says "Let's get you registered."  Then you must accept "Use Internet as is" befor

Just got the AT&T Fiber 1gbps and the gateway that came with it is pretty good but it had to be placed in the basement and the signal on my second floor gets really weak. I have the Linksys Velop 3 router mesh system, with a node on each floor (basement, 1st and 2nd). I understand AT&T doesn

Is there a way to move this box and router into a different room? Our heads are right next to the router and this box and I keep having terrible migraines and dizziness since moving into this place in August. I would like to move the router to a different location in the house if possible. What is t

Good Afternoon, I was advised in Jan that it would be $99 to send someone out to move the ONT box, router and modem however my MIL just called and they advised it’s $249 and that permits need to be pulled and this and that? Why are we getting two different answers. Per Jan message some of the fees

Hi. So I ordered fiber through att.com.Tech came out only to find that there are no facilities in my condo. It is not set up. Any ideas on next steps?Is it a "just wait it out issue"?

Hi I need help finding where to go to get snap help with internet ?

There is a small white vinyl box with "OFS" on the cover. For several weeks it makes a random chirping sound randomly. It is very load. It does not have any batteries in it, just a spool of fiber. The chirping sounds like it is inside the wall behind the box. How do I fix this? Video of chirping

My high speed internet suddenly dropped. It is not working wired or wirelessly.  But to be fair it’s not completely out… for example, if I try to open an email and leave it for about 10 minutes it will eventually load.  But absolutely no videos can be played and most streaming services ca