I spent 1hr 20 min on the phone with a rep to upgrade to the new iphone 15. i paid off my balance as instructed.  I picked the color and the GB then i was told now i need to pay the tax on my phone of $108.87  i gave her the same card again she charged my account then comes back to tell m

I have a very old phone card that was for use with public pay phones. I would like to check the balance (if there is any balance that can be used) but the only way to check the balance online seems to require an "access number" and a "pin".   I have 4 different numbers on the back of this old c

I just became a new customer to AT&T saturday. I was not emailed a fan pin so I can't create a user account on my mobile app. Help! Please!

Hello, I hope someone can help me. Is there anyway to email or chat with someone in the Loyalty Department?  I've talked to the store a few times, I've been on the normal chat 5-6 times and I still haven't gotten any resolution to an issue.  I spoke to someone on chat the other day and he

We have tried numerous times to update the name that appears for the caller ID and it will not update. We are on day 10, and still has not updated. Has anyone had any luck on how to fix this?

Any what to find out when particular towers broadcasting ATT 4G/LTE will be upgraded to 5G? I’m on the fringe area of a 5G ATT tower that’s about 6 miles away from which I can get one bar out on the second story deck of my home, but I would need to purchase a $300 cellular booster and yagi to make

I'm wondering if you offer discounts for college classes

how do you get a postpaid acct

Certain apps and websites that require a verification code are not getting through to me. Some do, some don't. But I am not able to see numbers that the system is blocking, so how do I fix this?

Does the MR6500 (M6 Pro) have a selection for IP Passthrough in its web interface? It's predecessors offer that option (MR1100 and MR 5X00).

We live in Maine and we just switched from T-Mobile to AT&T last week, which was clearly the biggest mistake ever.  At least with T-Mobile, we consistently got at least 3 bars or more everywhere we went.  We have not seen more than one bar since switching to AT&T.  I have a brand new iPhone 14 Pro M

AT&T pulled the whole, we haven’t received your traded in device form 6 mo the ago so now we are going to add these extra fees to your account, back at the end of July for an iPhone 12 that I traded in via USPS back in February 2023. After talking to many reps that could not help me I started ma

Clicked change number on wrong device, need it reverted back asap. Did it a couple hours Ago.

My phone numbers not active and it's a cricket number. My phone shows there to be another Samsung device connected to mine

I was wondering if I would be still be eligible for the trade in plan to get a new iphone . I say this because the phone I have now isn’t paid off and was with a different carrier. does it matter ?

what happens to trade in installments of 36 months when you buy new iPhone from Apple after 12 months and keep the same line with AT&T and do not take any upgrade promotion from AT&T? you loose the trade in credit from AT&T each month. I have lost trade in credit after I took upgrade pro

The network on my phone is locked how do I unlock it

I have a Prepaid sim card and used it for about 1 month, and I find it another prepaid plan of 12 month is much better, but it can only applied online, so I get the 2nd prepaid sim card. The problem is I would like to keep the old number, cause it's difficult to change a phone number, is there any w

I upgraded a phone through best buy today and received an email that said "Your carrier requires that you return your old device to avoid charges. Please check your e-mail for a pre-paid postage label and shipping instructions". I never received an email to return my iPhone. I have talked to AT&

When I get my new iPhone, I do not want to transfer the photos and videos from my old IPhone to the new iPhone but I want to keep them saved on the iCloud. I don't want to lose them. What are my options? Thank you!