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Phone trade in issues

We recently switched from 2 line to 4 line service by adding our daughters. We went to the Stoughton, Wisconsin store in person.  My daughters were trading in Google phones to the new Google 8 Pro.  We asked the salesman what was the process to trade in phones and  he  told us w

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39

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How to report a employee for misconduct?

Long story short, I was lied to by an AT&T employee at my local SAMs Club kiosk and ended up agreeing to upgrade to a new phone they told me would be free and my bill would be cheaper. Come to find out that was not true and after an hour and a half on the phone with your company I was basically

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649

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Official solution

Prepaid payment denied

Dear AT&T officer, Yesterday I received my eSim card. I tried several times to pay the prepaid plan but failed every time. So I called the AT&T service center and the officer told me to send the government-issued document to the AT&T specialist for verification. I sent my passport co

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37

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Accepted solution

How to unlock my device?

I've already requested AT&T to unlock my phone and they have authorized it (I have an Iphone 14). Even though I have followed the steps of backing up and then erasing my Iphone, then logging again in my apple account, on the settings the device still shows up with "sim locked". Contex: My phone

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63

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My phone service not working

No service

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36

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How to see text messages

How can I see what someone else is texting on my plan

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43

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Official solution

How to change payment due date

I?m trying to change my payment due date. Customer service referred me to the app to do it, but I don?t see where I am able to do that.

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28

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Business Caller ID

Hi, I am having issues getting 2 of my cell phones outgoing caller IDs changed to my business name. I tried myself in my account, have been calling for weeks - speaking with multiple people, supposed techs & supervisors, given ticket numbers. One phone's caller ID has changed back & forth ev

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929

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Unlock error

i choose not a customer in att to unlock my iphone but the error said no longer active on att and keep telling me to choose no but i aldready did

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19

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Unsure of AT&T Text is possible fraud

My daughter (who is on my plan) received a text from what is believed is AT&T. "AT&T Free Msg: It looks like you no longer have an eligible unlimited plan...." Call 800-331-0500 for more info.Is this legit?

Questions

1K

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Copying text from a message

I can no longer copy a phone number sent in the body of a text. Any solutions?

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15

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Dead Zone on Garfield Ave

How do I report a dead zone in this area? It is about 5 blocks all around in Monterey Park. The call drops and it goes into SOS mode for about 5 blocks. I checked the coverage map and it says that there are no issues. Area code is 91754.

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20

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ATT closed my account, sent to collections, and can't reopen and activate my mobile phone.

ATT gave me a promotional deal in February 2024 if I switched a landline at my office (account was for landline, fax line and internet) to a mobile phone and kept the fax line and internet. I continued to receive my bill for my account which was paid automatically, and never received information ab

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International Data Package Specifics

If I am connected to a wifi network without cellular data turned on, but still send texts/calls, am I charged the international data package fee?

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16

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My son is in England but unable to enable data roaming

We have the international plan with AT&T, and my son is in England but unable to use his phone. When he goes to Settings, he doesn't see an option to enable Data Roaming. He also sees a "no SIM" message under the eSIM section. Is this the issue? How does he fix it while there?

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34

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Bad for Small Businesses - DON'T DO BUSINESS HERE EVER AGAIN

I went to the AT&T store near me yesterday to set up a business account. My priority was to get the Netgear Nighthawk 5g pro for my food truck and the wireless plan that came with it plus brought my own phone number to set up the new business phone plan. The guy at the store set me up with everythin

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463

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Orange SIM card - Europe

I am traveling to both the UK and France next month and am looking at buying an Orange SIM card or eSim instead of using ATT's international plan. Have any other iphone users had experience with this?  My phone is paid off, but in settings under "carrier lock," it says "SIM locked."  I'm

Questions

1.1K

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How can I get AT&T to update their CNAM registry database to display my companies name??

My business is not an ATT Customer. We Utilize TEAMS VOICE and have updated the CNAM DB to our company name.  ATT CNAM database is still showing the wrong caller ID.   How can I get AT&T to update their CNAM registry database to the correct name? 

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22

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Cell Phone Number That is Local to the Country

I have AT&T, and I'll be traveling to the Philippines. How do I get a local Philippine cell number so that it is a local call for Philippine residents calling me?  If I get a SIM in the Philippines when I get there ( swap with the US SIM in my phone), will it have a local Philippine cell n

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23

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spam calls, more than half a dozen a day

Can someone from ATT explain why all of a sudden I started getting spam calls after switching from Tmobile to ATT??? I'm ridiculously getting a high number of calls the very next day after switching, definitely something to do with ATT. Should I ask for a full refund and switch back to the previous

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2.2K

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