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Messaging Service

my messaging app will not send a picture with a text. This worked before I recently switched to AT&T

Questions

20

5

Accepted Solution

Official Solution

Att Protection (Edited as per community guidelines). -

We went to upgrade to Iphone15 and it will be shipped - We went to a store to see what was in stock and since there was no phones in stock, we agreed to have them place the order.  The (Edited as per community guidelines) Automatically included us in protection advantage for 1.   What a (Edited as p

Questions

41

2

0

phone logs

hello, i have 2 users on my account, should that delay my phone logs from being updated ?

Questions

9

1

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App Issues

I updated my iPhone to the new iOS and ever since then the ATT mobile app isn’t working. It sits at the logo screen and never moves. Any one else having this issue?

Questions

102

14

Why can’t I receive texts from android users?

I can send text messages to android users but can’t receive them. Or it could be an AT&T/Verizon issue

Questions

15

1

0

Unlocking a device

I can't get the Submit button to ungrey on the 3 rd step of unlocking after I enter my IMEI so that I can move forward. It says the device on the phone number is unlock eligible. This is a phone on an AT&T account and we need to unlock it b/c there will be a long period spend out of country so w

Questions

19

4

0

Order Return / Reversal processing time

To AT&T Customer Service, How long does it take for AT&T to complete the process of a returned phone? I returned a new phone S22+ (unopened, still sealed in its box) because I changed my mind and wanted to order the S22 Ultra instead.  The returned phone S22+ was successfully deliv

Questions

298

4

Help me unlock my iPhone

I try unlock my iPhone on att.com/deviceunlock, but I came across this message: looks like the imei number you entered doesn’t match an AT&T device. The phone was purchased in Kazakhstan, is there any other way to unlock it?

Questions

9

2

0

Why is the MMS limit still 1MB?

With the advent of 5G and much more advanced networks, can someone explain why the MMS size limit is still 1MB. I know there are other messaging options, including RCS, but that's not what I'm asking about. I still have to message with iPhones. I may not understand the reasons behind the limit or

Questions

7

1

0

Accepted Solution

Official Solution

ActiveArmor VPN enabled even on Secure Wifi

ActiveArmor VPN is enabled on my iPhone 13 even when I’m on my secure home Wifi. ActiveArmor says network is secure and VPN not needed! But it stays on and slows traffic. Please report this to the engineers.

Questions

20

16

0

iPhone 15 pro eSIM roaming in Tijuana

I had an iPhone 13 Pro and always had LTE and good service in Tijuana while visiting. After getting the iPhone 15 pro, I went to Tijuana to visit and only got 3g service. While good, not as good as LTE. I suspect is the eSIM. Does anyone knows more info? Is this something AT&T will fix? or is

Questions

15

5

0

Accepted Solution

Official Solution

AT&T family secure app

I am on my ex’s plan and he’s tracking my movements. He won’t give me the account number or the pin and the rep at the AT&T store said changing carriers and phone numbers won’t matter, he will still be able to track me, is this true? Is there anything I can do short of a factory reset?

Questions

26

5

0

Accepted Solution

download google play store app on alcatel 4052r flip phone

How do i download google play store app on alcatel 4052r flip phone? How do i link my device to my google account? Trying to unlock this phone i've had for years. Any thoughts?

Questions

84

2

0

Accepted Solution

Official Solution

How do I leave feedback for an in-store experience?

I had a good experience at an AT&T store, today. How can I leave feedback for the associate who helped me?

Questions

4.6K

32

Accepted Solution

Official Solution

Closed

Why is my voice mail 'unable to authorize' when setting up?

I have unlocked iphone 7 with prepaid $40 monthly plan. I desperately need to set up my voice mail and everytime I try it it says: unable to authorize. I tried all trouble shootings and nothing. what should I do?

Questions

1.3K

2

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Text and call log

I cannot get into the AT&T app because I only have the username/email which is [email scrubbed], but I do not have the password and I also don’t have access to the phone that it keeps sending the link to to reset the password. I just need a list of my call log and my text history for the phone numbe

Questions

21

2

0

Accepted Solution

Official Solution

Phone call log

I recently had my iPhone settings say it as on the phone at about 2-3am which stirred up a situation at home. I decided to pull the logs from Att and they seem to be a bit inconsistent. Some calls aren’t there incoming and out coming. Im not sure if there’s a specific reason or what. Do some calls n

Questions

12.3K

2

Closed

Can’t receive texts

I can see texts from certain people but they can’t see my texts. The thing they have in common is that they all have androids. Is this an iPhone to android issue, or a network issue?

Questions

11

1

0

received AT&T unlock approval for iphone but still does not work

AT&T approved my unlock request for Iphone 7+ more than a week back but still the device is locked. What can I do? I have tried everything but no luck. Please help

Questions

7.5K

15

Paying double sales taxes on our new phones!

We bought new AT&T Galaxy S8 phones at Best Buy on a Cyber Monday special.  No payment was required to get the phones, as AT&T will charge for them over the next 30 monthly bills on their NEXT Plan.  However, we were required to pay the $109.90 sales tax upfront at Best Buy on the retail price of th

Questions

667

0

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