Hello, In the beginning of the year a family friend had passed unexpectedly. We've been working on dispersing all of their possessions through the legal means these pass few months after a lot of legal litigation of figuring out what goes to who. One of the last items is this iPhone 13. The accoun

I bought a new iphone 15 pro and I am travelling in less than 60 days, but I need to unlock my phone to use the e-sim, how can I get that done?

I’ve been given the run around this year trying to return my ATT next up phone. I’ve spent over 5 hours between calls and have gotten nowhere. I upgrade my phone at the Apple Store via Next Up and need to send the old phone back but no one can help me. Can’t get a shipping label, Apple says I may ge

I used insurance, had my phone damaged by accident. I have insurance, why am I still paying monthly for a phone I no longer have? My refurbished phone doesn't have the button on pen to snap puctures . it's an older model.

I’m trying to change the recovery phone on my Data only plan but it only accepts an ATT number. Am I able to use another carrier’s number

I have a pre-paid plan but am getting the new iphone 15. How do I switch over?

I was in the at&t store in olean ny and I was treated absolute horrible i walked into the store to become a new cusyomet when the guy came out to talk to me he asked to.see my photo id i showed him my photo id ahd he looked me staright in the face with a smrik on his face and said what kibd of i

Ordered 2 new lines last Monday with 1 new # and 1 ported to At&t. Order was put on hold due to a porting problem. Called and got the port issue taken care of.  Order still on hold.  Customer service tells me I cannot port a number online and have to visit a store and the port departm

I can receive and answer calls but people calling me cannot leave a voicemail. It rings a few times and then gives the 'call cannot be completed' error message.

Got my iphone stolen. Bought a new one. Trying to get my old number on this phone as well as log in with icloud. icloud won't let me log in without authenticating using phone number which I don't have since my phone was stolen. How do I activate the new phone with my old number and log in with my i

I just had a phone conversation with the AT&T rep. Amel. She immediately asked for my AT&T PIN. I was hesitant to allow it. My question is: Is it legit for an AT&T customer representative to ask for my PIN to conduct business about my AT&T account?

For the last two days every time I try to login, I get the error “something isn’t working right”. Doesn’t matter if it’s the website or the app. I login. It works. Sends me a code for verification. I put it in. Then get the error message and it takes me back to the login. Was on the phone with AT&am

I paid off my phone full last Sep 17 right? But that time our billing statement for this month is already out so my bill is $100 that’s for my line and my phone(supposedly) but because i paid it full already i thought that they’ll deduct the phone on my September bill and all i have to pay is my lin

Recommend that everyone get a receipt and follow their bills closely until trade in credits begin applying. I just discovered that the trade in credit for Samsung Galaxy S21 Ultra I used to purchase 13 Pro Max was never applied to my account. I specifically brought it to store as I heard the horro

After getting two new phones and trading in my two old phones in April 2023 at a corporate store, I still have not received my trade in credits. I knew I met all requirements of the promotion and so when I called on August 23 the customer service rep checked with the Backoffice team, and they found

number sync is constantly unavailable and not allowing my watch and phone to resync. I have done the restart, reattached it to the phone and the account, I pay for it to have it's own account number and this is very annoying. I have a galaxy watch active 2 and a galaxy s23 ultra phone.  I have

I need my iPhone unlocked

Keep going around and around with phone support and chat , no one will cancel order saying its been shipped after they tell me the label was just created . I've even tried cancelling our account out of frustration and was blatantly lied to (not the first time in this ordeal) . I can't believe how ba

I had to call 3 different numbers to try and get my phone switched from AT&T to a new carrier. I just need my account # and port out pin. I had to listen to the automated message all three times saying "We're sorry, but our office is currently closed. Please call back during our regular business

Got a notice from a past due balance. I am wondering if the phone number 833-895-0323 is a legitimate AT&T number. The people who are picking up the phone have thick Indian accents. So I am wondering if this is some kind of scam. The letter didn't even have any return address and wants to pay to