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Sales team scammed and lied to me

I am utterly disappointed with my recent transfer to ATt Wireless. I went to the store to inquire about switching to ATT. I had three lines to switch and the lady I sat down with went through the breakdown. I was told I would get a 1000 credit for one trade in and 800 for the other two. I said great

Questions

235

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Official Solution

AT&T is committing consumer fraud. We were deceived into 'Buy One, Get One Free' Promotion for Apple Watch

We bought an Apple Watch for my daughter and the AT&T store representatives insisted we take the promotion for a 2nd free watch 'because it was free.' They also told us we didn't have to activate the 2nd watch if we didn't want to use it.  Come to find out months later AT&T has been ch

Questions

1.6K

21

Device Unlock

The IMEI number you gave us doesn’t match an AT&T device.

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1

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What does message 1 US01LV mean ?

I am trying to reach my boyfriend and I get the same message like: the wireless customer is not available right now, call back later and the Message 1 US01LV. My boyfriend lives in NYC and uses AT&T, I live in the Netherlands. It seems like he can't connect to wifi, WhatsApp messages get delivered b

Questions

57.5K

9

Neeh help setting up new device. IMEI not working, phone is listed on compatabliity list. ASUS Zenfone 9

IMEI numbers are not working although the phone is supported by ATT.

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2

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Blocking

How can I block. Phone number on only 1 phone

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4

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Secure family

How do I block a phone number remotely for only child's phone on this app?

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2

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Walmart activated phone

I bought an iPhone 11 in April of 2021 in the U.S. through Walmart for $599, but had to pay like 30 payments of $20 on my AT&T bill. Enjoy.com delivered and sent somebody to my house to set it up. I paid it off a few days ago and am in Germany for next weeks. I tried to get AT&T to unlock so

Questions

4

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0

Accepted Solution

Official Solution

Activate phone

I have a AT&t motive 2 phone. I also have a $50 prepaid card. I would like to activate my phone please

Questions

70

3

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Getting an upgrade on my iPhone

I'm eligible for an upgrade, but I don't want to order a phone online. How can I go to the Apple store to find the right phone and use my upgrade?

Questions

5

2

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Software update is interrupt. No software update for your device

That message is repeating on my phone every time I check for new software update on June 2023

Questions

5

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Update interrupted

HI! Galaxy S22 Ultra, I keep getting a "Software update interrupted. Please wait 24 hrs and check again." message...even thought it"s been more like 72 hours...I cleared the cache partition, and still get the same message. Help.

Questions

118

3

false calls from Croatia

This problem isn’t trivial - virtually every call coming into my phone appears to come from a Croatia phone number +385 97 7284 381. i never get to see who is calling me - a key feature. problem has been unresolved after 5 calls and several layers of technical help over the last 10 days. Hours on th

Questions

92

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Log in

How do I make a username and log in if my phone line is on someone else’s account 

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3

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Prepaid account

Through my other wireless service my bill was an even $30 tax included this. Just charged me almost $4 in taxes how can I prevent that? Can I buy a prepaid card? What else can I do? I can afford that extra money. I could barely afford to up my bill another $10.

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2

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Text logs only go back 10 pages, which is 2 days

Is there a way to see TOTAL text logs the whole month, it only shows the recent 10 pages of data which is 2 days of texting

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3

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Manually Install android 13

Is it safe to manually install Android 13 when having android 11? And what's the safest way to do it?

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4

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Teacher discount

My name is Lisa Smith. I went to the AT&T store and upgraded my phone on May 7, 2023.  While doing so the ATT sales representative explained to us that it would actually be a better discount for us to use my Teacher Discount than his Retired employee discount.  The discount itself was

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4

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Can I swap installments to a different line?

I did an upgrade for kid 2 on kid 1’s line. Soon after, kid 1 got her own plan. I want to delete that line now since it is not in use. However, there are still installments due!! Is it possible to swap installments to kid 3’s line so I can remove kid 1?

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3

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Your phone's not registered on a network so you can only make emergency calls

my Samsung Galaxy Note20 Ultra 5G says its not registered on a network this morning.  I can only make emergency calls.  I can't figure out how to fix this.  Can you help me please?  Is this an outage or just me?

Questions

11.2K

3

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