Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (221.9K)

Activity
Selected Activity

Accepted Solution

Official Solution

tourist esim for USA

I will be traveling to the USA, does AT&T provide short term prepaid esims for tourists?

Questions

2.7K

2

0

Help please. My iPhone promotion from 4 months ago no longer exists?

TLDR: I'm hoping an honest ATT employee can look back and see the att.com promotion history for the 2022 iPhone SE (3rd gen) 64 gb between now and November 5, 2023. Full story: On November 5, 2023 I purchased an iPhone SE (3rd gen) on att.com. I'm a frugal person and had been using an iPhone 6s f

Questions

34

4

0

My phone is on mute, but when i open a game there's still sound

I have my phone set on silent but when I open up a game the sound comes on even though my phone is muted. I'm able to lower the sound and mute it using the volume rockers once I'm in the app itself but there shouldn't be any sound for anything if the phone is on mute. Is this a bug? Is there a fix f

Questions

10

0

0

att wifi passpoint on iphone and not at&t customer

I have an Iphone SE that has at&t wifi passpoint in my managed wifi networks. I contacted my carrier and apple about this and never got an answer. I am not nor have ever been an AT&T customer so how is this on my phone and why cant I remove it?

Questions

6

0

0

Active Armor unable to activate - Error Code 13-20-403

I've been unable to activate Active Armor on my iPhone 13 Pro Max for a couple weeks now after a factory reset. I've tried the following: - deleting the app, restarting the phone, downloading the app from the App Store, and attempting to activate - resetting the device without a backup - resetting t

Questions

645

14

AT&T Phone not working with SIM

I have a Lumia 950, which I believe is still supported by AT&T's network. The device is unlocked, and it is the ATT branded version which has VoLTE, but the SIM card isn't working on the phone and I am unable to get service, make calls, and text. I know the card is fine, because it is new from S

Questions

15

1

0

AT&T cancelled my order.

I ordered a phone for my nephew, it was his birthday gift, it's been more than 4 days, and it never arrived, they also canceled my order, thank you AT&T :)

Questions

20

1

0

AT&T Not Honoring Their January 2024 "Samsung Galaxy S24 on us guaranteed. With Galaxy phone trade-in Any year. Any condition

In January 2024 AT&T was running the "the Samsung Galaxy S24 series on us, guaranteed with Galaxy phone trade-in. Any year, any condition. The promo clearly stated Any Galaxy S, Note, Z Any Year Any Condition. Seeing this, I traded in two of my older Samsung Galaxy phones which I used to upg

Questions

1.1K

16

AT & T demands I commit fraud and are discriminating

I am currently seeking a law firm to represent me and any other women who are former military who have been required to commit fraud and are the victims of discrimination through AT & T practices. I am former USAF having joined as an 18-19 year old. I am 62 now and can't get AT & T to hono

Questions

24

4

0

Closed

Free refill codes

So I came across these free refill code websites on Google.  I can't find anywhere that actually works.  Then I come across att prepaid is giving away 2free months of service.   Is this real ?

Questions

13.3K

3

Accepted Solution

no longer have access to my voicemail

Whenever I try to get to my voicemail, the phone immediately tells my that I am not available and to leave a message. Pressing the voicemail icon, pressing 1 does not bring me to the menu that lets me listen to my messages or access options. I need this fixed ASAP.everything worked fine a week ago.

Questions

22

2

0

Samsung 23 Plus Block #'s

I recently purchased the Samsung 23 plus. I have reported and blocked numbers and still getting text notifications from the block numbers. How can I stop getting notifications.

Questions

12

1

0

Unable to use ActiveArmour on my phone.

I have an Android radio in my car, and I use my phone's hotspot to connect it to the internet. When I turn on ActiveArmour, it disables my hotspot. How do I set up my phone to be able to use both at the same time?

Questions

20

5

0

Significant Service decline in 97229 near Saltzman & Bauer Woods Dr

We have been experiencing a significant degradation of service in the 97229 area near Saltzman and Bauser Woods Dr -- the general area, lots of neighbors discussing this but nobody seems to be able to properly escalate our calls. SMS messages are signficiantly delayed, voice calls are awful (we have

Questions

11

1

0

AARP ERROR DISCOUNT

Tried now entering my AARP discount to my New wireless account and it has been nothing but nonsense and problems. First attempt was made by an employee while setting up my new wireless plan. Gave them an error saying to many attempts were made to sign up. First call to customer service they told me

Questions

17

1

0

Trying to port my phone number out of an AT&T business account to another carrier

I have been trying for months to port out my phone number from an AT&T business account to another carrier (Spectrum). I made many attempts to obtain a pin# from AT&T and give it to spectrum, and every time the pin# does not work.  Spectrum is requiring a 6 digit pin#.  I am compl

Questions

14

1

0

Closed

App

I am looking for an email my text app that is compatible with AT&T, I have downloaded several and I only get the texts from them that get sent to my email

Questions

92

2

0

Will I get charge for making calls from the Us to Mexico/Canada or viceversa?

I have the Unlimited Your Way plan, the Unlimited Starter to be specific. What I understand is that I can use my phone there as usual, but I'm not 100% sure about making phone calls. Some say that I can, but others say that I need to add an International Calling feature. Help, please!

Questions

104

3

0

Accepted Solution

AT&T Locked Phone Won't Accept AT&T SIM

I have an old Lumia 830 locked to AT&T. I am trying to cut down on screen time, so I want to use this as my daily phone because the Windows Mobile app store is no longer supported. I have an AT&T SIM card from 2022, and when I put it in the phone, it won't accept it and thinks it's from anot

Questions

52

10

Plz I NEED HELP!! My trade in credits are missing and ATT isn't going to give me at all.

I've traded in 7 devices back in late Sept 2023. 5 out of 7 devices were received and credited but I am having problems with 2 lines. One device (Iphone 12 pro max) was returned late due to the return label was not sent with the box to me, and I've contacted the customer service a few times in Oct a

Questions

34

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.