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Prepaid 5G Plan not getting 5g signal

This is a reoccurring topic I see in the forum, but here I was not able to find a definitive solution. I had ATT post paid and it used to connect with 5G signal in the area I live. I migrated to another carrier, and a couple of days ago I signed for a 5gb Prepaid plan with Att again - using an iPhon

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12

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Delay phone activation

Someone on my plan wants to upgrade to a new phone, but wants to wait a month to use the phone. He is fine with the installment billing starting, but doesn’t plan on switching over to the new phone til after the holidays. Is that going to be a problem?

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6

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my at&t hotspot data has been depleting when i’m not using it

a few days ago i reactived the service on my hotspot, i use the 55$ for 50GB plan, i use it when im out of the house. but have not used it much since, only one time (today) for all of 30 mins. but i only have 36GB left as of today, and when i went to check the usage history its saying there’s been

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9

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Samsung S22 Ultra doesn't work after latest update

My S22 Ultra can no longer make or receive calls after the latest update on 11/22/2023. The phone worked fine until then. AT&T store says it is a Samsung issue and I should upgrade my phone, but they want me to pay for the upgrade. Samsung says it is an AT&T problem, because they have not se

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7

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Sorry, it doesn’t look like you have accounts linked to this User ID

Hello, On the website I couldnot see my plan, but on my phone It shows I have a plan, through the prepaid website. Also how do I accept the invitaion of a family plan?

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7

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Receive MMS without trigger International charges while abroad

Hello, I’m heading to China for a month with no wi-fi calling supported there. But I do need to receive MMS. To avoid charges, I plan to Set At&T as primary line for voice and text Have a secondary local data esim Turn off AT&T cellular; Turn off AT&T data roaming Forward calls to Googl

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8

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Sad

I have tried to explain to ATT the issues with my lines and they do not help!Since 2020 they have made me pay for a line that I don't use. I bought an iPad and when the person set it up Somehow it messed up my phone line, (the phone line is my daughter's bday) I will not lose that number., so then I

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12

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Trade in promo

Me and husband traded our old iPhone 12s for iPhone 15s around the end of October. We ordered them and mine came in first they let me keep my old one for a few days but I returned it at the store. My husbands arrived Oct 30th and he also kept his old phone but returned it around 6 days later. When I

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7

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Can’t call AT&T prepaid PPS 6180

I have 2 AT&T prepaid mobile connections in my family which were working fine until I added the 2nd number as a 2nd line. Now they are able to text but can’t receive or make a voice call. Is there’s an issue with this kind of adding a prepaid line ? Or does it take longer to get the new service

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5

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Prepaid 12-month unlimited, and then?

Hello, I will be in the US for around 13 months. I have seen that the prepaid plan 12-month unlimited is paid in advance for the next 12 months, meaning I pay now $300 (which covers $25 for each of the next 12 months). I wanted to know whether after 12 months I can quit this plan and choose another

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16

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Being Gouged With a Huge Bill

Sent me a Text and Email stating Thank you for my Payment,  then sent me a 724.00 bill. Please Explain 

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19

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Accepted Solution

iphone wi-fi calling

i bought my iphone xr used and it doesn’t let me use wi-fi calling. i don’t know any information about what the owner did or how much of the bill they paid but i know that it is an att phone. when i go to turn wi-fi calling on in settings it says i need to contact att to turn the feature on. i want

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15

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Closed

Walkie Talkie on apple watch 4

I recently bought 2 Apple Watch 4 and am having difficulty using walkie talkie feature. I did software update, restarted it but still won’t work. I even went to local ATT sore and tried to get help but the “manager” wouldn’t/couldn’t help stating he didn’t know much about the watch even though he wa

Questions

211

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Closed

Unlock iphones

Hello, in September In AT&T Newport Oregon bought three iPhones from you in cash, with the phones you gave me postpaid numbers without telling me that I should be charged for them, nor did give me any kind of contract to sign. I'm not in America anymore, I live in Europe and when I try to unlock

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Closed

Unlock iphones

Hello, in September In AT&T Newport Oregon bought three iPhones from you in cash, with the phones you gave me postpaid numbers without telling me that I should be charged for them, nor did give me any kind of contract to sign. I'm not in America anymore, I live in Europe and when I try to unlock

Questions

8

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0

Accepted Solution

Unlock iphone 15 pro

I bought in cash two iphones from att without any contract, but i dont have account and now i cant unlock iphone.I tried several times but it show me that reguest is denied. I am not in usa and i cant call them thru phone. Please help me.

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36

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Request for carrier visibility / carrier reveal on iPad Mini 6

My original post was deleted for some unknown reason so I am posting again here. I believe my situation is similiar or the same as the one seen here. Other AT&T Community Forum Discussion I would like to have my iPad Mini 6 "carrier visibility / carrier reveal" so I can install an esim for tra

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16

2

Did not receive phone?

Hello, i have tried to contact customer service? I have received a email saying to review my new phone but i have not received a phone from this company? My order was cancelled?

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5

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Phone was send back to sender

This is my second time ordering my phone. First time it got canceled for not verify with my ID even though I did verify. Second time which is today, it says delivered but when I click on the ups tracking number it says sent back to sender! I just want my phone, I’ve paid twice for it!

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508

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how to get ATT to STOP TEXTING ME

Att insists on TEXTING ME when my bill... MY AUTO PAY BILL SO I DO NOT HAVE TO BE BOTHERED, is about due.   I just now had to drop what I'm doing because everyone who knows me knows I DO NOT DO TEXTS and if I get one, it might be family and it might be important.   If it's junk I can block it and re

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392

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