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Not allowed to submit unlock request

When I enter my name and email as shown in My Profile into the unlock code request page, I receive an error message that the information entered is not correct. But that information is exactly as shown in My Profile and is correct. Several years ago, the unlock code provided did not work and I don't

Questions

 • Samsung

4

0

0

How to expedite shipping

Hello, I just ordered an Iphone 14 Pro within the last 24 hours through AT&T's trade in program. The confirmation order for the purchase expects the phone to arrive in 2-3 months. Is there a way to expedite the shipping of the phone so it arrives faster? Due to various circumstances I need to

Questions

 • Apple

17

3

0

Fixed Wireless Install Equipment

When they installed Fixed Wireless internet, do they use a Shielded Cat 5e cable from the connection box to the Antenna? and are they suppose to Ground the system to an earth ground.? My Ham radio knocks the internet out every time, and the modem resets . I need to get this resolved somehow as the t

Questions

 • AT&T Internet Installation

63

1

0

One line upgrade on a family plan

I want to upgrade One of the phones on my line. Will it create a new contract for all the lines?

Questions

 • Wireless Account

3

0

0

Numbersync gets deactivated and can't make it work again. (this is a repost to get chat started again)

Numbersync randomly deactivates. Last time it happened was a few days ago, but I was able to just set it up again. Then it happened this morning, but I can't make it activate again. The process begins, but it hangs on the phone every time (pictured frozen loader). Sometimes it will go to the next sc

Questions

 • Device Features

12

2

0

Second 5Ghz Radio disabled on BGW 320-500 & 320-505?!

When i got this unit as replacement for the 210, I was thrilled to see it supported two different networks. Now you folks disabled the second one. Please revert this back to the 3 radio setup I need the three networks because i have one for legacy devices, one for newer and then one setup for my AX/

Questions

 • AT&T Fiber Equipment

4.7K

94

Have I been scammed by an AT&T rep?

About six months ago, I changed my AT&T plan to one a bit more affordable. We had been paying about $90/month (I had a teacher's discount) before taxes and fees. New plan was $75 with unlimited data. A good deal. Before formalizing the switch, I saw a summary indicating that this plan was sig

Questions

 • Wireless Billing

38

7

0

Fraud

Someone opened an att account under my name to obtain phones and I got a bill for the service. I contacted att fraud and their investigation said the account was opened properly. I already filed a police report regarding this. In addition, they used a home phone number I had with Comcast and request

Questions

 • Wireless Account

6

0

0

Account flagged for fraud

I contacted Support using the online chat because I was unable to send SMS from my phone, everything else was working as expected. The support agent after trying a few different options, asked me to remove the eSIM settings from my iPhone. For some reason, after this my account has been flagged as f

Questions

 • Wireless Account

14

2

Accepted Solution

change to my service

I recently switched my Internet and tv to Sonic. Which one of my AT&T bills do I cancel, the Mobility or the U-verse? I am keeping AT&T for my telephones. Thanks.

Questions

 • AT&T Internet Account

12

4

0

Tracking.smartlabel.com

I returned my damaged phone in the same box the replacement device came in, used the provided label and dropped it off at my USPS office on November 19. I cannot log into the tracking.smartlabel.com site to check the status.  I will not pay for the returned phone.  Please track this packa

Questions

 • Samsung

12

1

0

ATT Contract pending issue with Walmart.com order

I have bought a phone during Thanksgiving(11/24/2021) using Walmart.com (where I provided my ATT number and zip code for verification) and got the phone on 11/27. I received my new ATT sim from Walmart for activation. I activated it on first week of December. Contract pending in ATT for almost a

Questions

 • Apple

383

11

test post

Every post I've written so far has been deleted.  Just testing to see if I can post at all

Questions

 • AT&T Mail Login & Security

30

4

0

SLINGBOX NEEDED ASAP

Dish disconnected Slingbox servers on Nov 9, 2022. I don't have a way to watch Uverse recorded programs while away from home. If AT&T Uverse had any sense, they would pick up Slingbox technology and provide it to life long customers of 20 years or more. How do I watch my recorded programs while

Questions

 • Watching U-verse TV

26

4

0

Updating my grandfathered plan?

Hi all, I'm paying $107 per month for an old grandfathered "AT&T Unlimited Choice II Multi Line" plan.  We have 4 family members on the plan.  We also pay $20 per phone for the "access" fee.  And we get a $10 discount for the auto pay.   For the last few years we've bee

Questions

 • Account Features

9

0

0

How do I file a complaint about utility digging in my yard.

Utility digging and installing a large box in front yard not easement. Also painted my side walk and driveway.  

Questions

 • AT&T Fiber Installation

16

3

0

Accepted Solution

Upgrade ATT email

How do I upgrade email?

Questions

 • AT&T Mail Setup

37

4

0

AT&T fiber 300 cable replacement

Hi does anyone know what the black cable connected to my AT&T fiber service box called? It got damaged and I need a replacement. It is not the white fiber cable 2nd image I found on the internet(better view)

Questions

 • AT&T Fiber Equipment

5

0

0

Very aggravated!!!

Almost 2 weeks ago I submitted my first "device unlock request" to you guys and the phone STILL hasn't been unlocked and I've heard NOTHING from AT&T at all. I'm trying to unlock my old phone, which has been paid off completely for months, so my granddaughter can use it with her service. I have

Questions

 • Wireless Account

13

1

0

phone purchased three months ago on eBay was recently marked as "stolen" / blacklisted IMEI

Hello AT&T Wirless Community, While out of town this week for Thanksgiving my I-phone stopped working.  Upon calling AT&T i was informed that the phone had been locked and that they would unlock it for me.  I asked them why it had been locked and they put me on hold for about

Questions

 • Apple

46

13

0

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