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Why did I get a new bill after I cancelled my internet service?

My internet service billing cycle ended on Jan 22. I called on Jan 17th to cancell it. It was to be disconnected on Friday Jan 21. I got a confirmation number. I returned equipment back to ATT. But I still got a bill in the email for next internet service billing period. I seriously cannot afford to

Questions

 • AT&T Internet Account

1

0

0

At&T trade in scam

I used the at&t website to order a new iphone12 mini and trade in my iPhone 7. I filled out the trade in information and the website confirmed that my tradein qualified for $700 credit towards a new purchase. After the transaction was complete AT&T only credited me with $350, while acknowled

Questions

 • Account Features

555

15

0

Why does AT&T claim my phone is not 4G VoLTE compatible when it is?

I have a Unihertz, Jelly 2 phone which is 4G VoLTE. Unihertz confirmed they have already provided AT&T the proper IMEI numbers.  AT&T is going to fully switch to 4G VoLTE by 22 Feb 2022 and I've already been using 4G VoLTE on the local AT&T network for some time.  The phone wo

Questions

 • Other Phones & Devices

11

6

0

Antennas for MF279

Can I get antennas for MF279 wireless home phone from ATT? Weak signal with this upgrade. Last wireless home phone came with an antenna and it worked well.

Questions

 • Other Phones & Devices

14

4

0

Cell service keeps disconnecting every few seconds

For about a month now, i am basically unable to use my cell phones mobile network. I have a relatively new ATT Samsung Galaxy S10 that has worked well for years. For the past month, the phone constantly loses signal (the top right logo becomes a stop sign) and then it reconnects to 2g for a few

Questions

 • Data & Messaging Features, Internet Tethering

435

13

MicroCell Service To Be Discontinued

Feb. 2022 is the final date for the complete shutdown of AT&T's 3G service. Some service areas will start very soon to begin shutting down 3G devices. The MicroCell is a 3G device so if you all of a sudden lose connectivity to the AT&T Mobility Servers, that could be why. I've been asking AT

Questions

 • 3G MicroCell™

1.1K

7

AT&T BGW320-500 Modem sending out wrong time

My time reverts to Pacific time zone only when I am connected to my home AT&T Wi-Fi - how can I fix this?

Questions

 • AT&T Internet Equipment

13

3

0

No visibility to voicemails people have sent me

People have left me voicemails, but they never show up on my iPhone. (Haven't successfully received any voicemails for 2 months, although I know people have left me voicemails!)  I have followed the online ATT troubleshooting for this problem & tried testing it out,   but it stil

Questions

 • Data & Messaging Features, Internet Tethering

7

2

0

Accepted Solution

Official Solution

Can’t reset passcode

Good morning ,  how can I change my passcode? I don’t even remember setting one up in the first place ? alfred

Questions

 • Wireless Account

8.5K

5

0

email access

unable to recover or read emails

Questions

 • AT&T Internet Email & Security

2

0

0

At&t is garbage

At&t is the worst internet service i have ever experienced. They claim 1000 mbps for internet speed, but I get 10 on my ps4. I previously used an extender prior with no issues, but after AT&T I get to experience their dog water connection. I contact support twice and all they did was routine

Questions

 • AT&T Fiber Equipment

187

14

Accepted Solution

New iPhone 13 never connected to cellular data—PDP authentication failure, among other issues

iPhone 13 Running 15.2.1 I recently upgraded from iPhone XS to iPhone 13. My phone works fine on WiFi and also can make phone calls and texts. My phone shows I’m connected to 4G at full service, however, I can’t access cellular data nor access my voicemail. Both issues have persisted since I set

Questions

 • Data & Messaging Features, Internet Tethering

205

38

Accepted Solution

Front for Organized Crime

I STILL maintain these crooks are a front for organized crime. AT&T had gone out of their way to make getting a prepaid account as difficult as humanly possible. Every time I call to change my account to something more financially reasonable I get connected to some 3rd world country on the opposi

Questions

 • Wireless Billing

24

13

0

Accepted Solution

How can I get someone to actually help me fix may account?

I changed my plan 10/07/21 and it was suppose to save me approximately $100 per month. When I received my next bill it had increased my bill to $351.63 so that was an increase of around $76 extra per month.  When I go back to the store they informed me the only way I could fix this and get a r

Questions

 • Wireless Billing

61

16

0

AT&T in home services Department - Cheating Valuable customers

I installed AT&T fiber. I am supposed to recieve 450 USD gift cards for installing fiber at my home. I spoke with Rewards center today they only see 250 USD gift cards (not 450 USD). The day i booked fiber, ATT website was offering 450 USD. AT&T In home service department (employee of AT&

Questions

 • AT&T Fiber Account

13

1

0

1984: A Year in Review

The first "Wonder Woman" film took fans back to 1918 when World War I was raging across Europe, but the upcoming sequel is taking fans back to the future with a totally tubular time-jump to 1984. So put on your best parachute pants and go back in time with us for 1984: A Year in Review. Here are

Questions

 • Movies

126

5

0

Unlocked Phones on AT&T Cell Booster

We have 7 phones in our house, 5 are AT&T branded and 2 are unlocked (all on the same family account.) Can we configure the Booster to ONLY accept the unlocked phones and force the other AT&T phones to use WiFi calling?

Questions

 • 3G MicroCell™

19

8

0

Several issues with new fiber line (Speed issue, router issue, WIFI issue)

We just recently moved over from Spectrum as soon as fiber was available in our area (Direct TV stream and Internet using a BGW320-505 gateway), and I'm seeing several issues. I apologize for the lengthy post. 1) I'm supposed to be seeing 1000 up and down (which I "do" on the smart home app whic

Questions

 • AT&T Fiber Equipment

7

0

Internet reward $150

I purchased internet service online and was supposed to receive an additional $150 rewards card. When does that happen? I've been connected for a month, and already received the intital $200 card.

Questions

 • AT&T Fiber Ordering

449

17

0

Help! AT&T won't recognize a confirmed 911 address to enable Wi-Fi calling!

I did find a forum and a thread that addresses this concern and contains some leads to a solution, but none have worked.  I have verified my address with both USPS and our county's 911 coordinator and still I can't enable WiFi calling. I'd love help, please! AT&T - please work your magic!&n

Questions

 • Apple

3

1

0

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