Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (365.2K)

Activity
High ping and lagging on 1G fiber

I’ve only had ATT fiber for only 3ish months now. Up until a month ago everything was good. For whatever reason I now have issues with extremely high upload speed ping and can’t play any games on Ethernet connected devices. Discord voices lag. And I have constant issues. My ping is testing over 400m

Questions

242

69

Accepted Solution

Official Solution

Letter from California Public Utilities Commission

I received this letter from the CPUC about AT&T. What does it mean??

Questions

5.7K

52

0

IMO via BestBuy

I've followed all the steps I can, which is none. I click the Link for the IMO Portal and it says "Page Not Found". The link I used was: https://www.e-access.att.com/couext/external/IMO/accessRequest.cfm and this is the link that won't work. Does anyone have another link that I can use so I can get

Questions

24

6

0

Samsung S22 wifi calling provisioning failed error

I have a Samsung Galaxy S22 and cannot get the wifi calling to work. I have restarted my phone numerous times, and tried to enable wifi calling numerous times.  Every single time, I receive an error message that states "Provisioning failed. Please try again later." I have even tried to activa

Questions

10

0

0

Bill Charges

Why is it At&t charges people even though they didn't use the internet line at all for a month or so? They didn't even offer a discount on the next bill charge when we called to cancel and said we didnt use the internet they know for a fact that it wasnt used. What the (Edited per community guidelin

Questions

9

5

0

Uninstall AT&T from my phone

I've changed carriers and unlocked my phone. I was given a code to unlock it. It never gives you a chance to put in the code. I've disabled all the AT&T software it's still on the phone along with AT&T startup and shut down logo. I want it gone. I've tried 3 Sim cards with my new carrier wi

Questions

7

0

0

Wifi

I can't get my doorbell camera to send no, but it is on 5g and it need to be on 2.4g. how can I change it

Questions

8

1

0

Att service

Attput up an announcement stating the outage is over but I still can not get service. It states I'm not connected to a network. I need my service.

Questions

9

0

0

[email scrubbed]

Since yesterday I have not been able to access my [email scrubbed] email account, the page will not load and I cannot sign in.  I don't know why this keeps happening, the last time it happened was in June 2023, PLEASE help me get back into my email!

Questions

15

4

0

Remittance Coupon/Registered Security

I would like to know where I can send my remittance coupons/registered securities for payment?

Questions

43

3

0

Accepted Solution

Official Solution

Is there an AT&T Service outage I am unaware of?

I lost connection around 1am. In the South Seattle area in Washington state, anyone else having an issue?

Questions

133.6K

533

Getting way too many emails

I replied to a forum and now I am getting 100s of emails. But have no option to turn this off [email scrubbed]

Questions

13

3

0

Closed

Not Fully Restored

AT&T please stop posting false content about EVERYONE being restored. I am not restored at all.

Questions

21

2

0

Getting into email

Need some direction. I have a friend and her husband who cannot get into their (original) active att.net email.  Some background.  They have had ATT internet for 10 plus years.  The email that is not accessible was under their original internet account.  I say was because about

Questions

6

0

0

Not received promised reward card!

I purchased att internet at the begining of december 2021 because i had to promo codes at checkout. One for a 250$ reward card and another one for a 150$ card. After 2 months of acrive service i did not receive any of them so i called att support. They said i should get them soon and i did eventual

Questions

6.2K

17

0

Unlocking a ATT cell phone

I buy this Samsung and pay full price in one time ! But don't realice that is a block device till i leave USA to go vacation.I call for unlock 4 time and every time need to reask for the unlock! And every time they give me new transaction number that will not be used for nothing again....any solutio

Questions

9

1

0

Phone payoff amount

Actual phone payoff amount is full price instead of the phone with a trade in. How do I pay off only what I owe after trade in?

Questions

9

2

0

ATT store manager cx line on accident and now we can't get it back???

We went to an ATT store on 19Feb2024 to return a tablet and cx the line associated with the tablet. The store manager instead cx my husbands phone line on accident. They were not able to restore his line after 2 hours. We've called every day since and spent 9+ hours trying to resolve the issue. No o

Questions

13

1

0

Cubot King Kong Power

I need a rugged phone but ATT made mine obsolete and sent me a samsung galaxy. I bought a Cubot King Kong Power phone and tried my sim card, it will show my phone number and ATT but no service. The manufacturer stated it was not compatible with ATT but some of the reviews said it would work if you i

Questions

13

1

0

I'm about to buy a new unlocked device

I'm about to buy a new unlocked device, moto g stylus 5g, will it be "allowed" to access 5g being unlocked? Thanks in advance.

Questions

65

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.