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Blacked out LCD - Data Transfer

I cracked my phone's LCD and it's completely blacked out over the past 24 hours. I ended up getting an upgrade since it was cheaper than replacing the LCD. Is it still possible to transfer my data from the original phone? I can no longer unlock it with the pin or the fingerprint reader.

Questions

 • Android

19

1

0

Phone Calls

Hi. I recently got the iPhone 12, my previous phone was the 6 and I've had the 12 for about a month now. I noticed when certain people call me the call does not go through, it tells them the call could not be completed as dialed. It doesn't do this to everyone but so far a good amount of people have

Questions

 • Apple

23

1

0

upgrade options

anybody know how i could do an early upgrade through apple since i just bought the iphone 11, and they won’t let me upgrade for another 15 months and i would like to in the next 12 months?

Questions

 • Wireless Billing

205

5

0

0

Disappointed and disgusted in AT&T customer service

I have placed 2 orders in the last 3 weeks for new iPhone (and not the new 13) and both times they have been a disaster. Both phones I have tried to order have been the iPhone 12 and the iPhone 12 Pro Max both, these orders have been placed and 2 separate times. while talking to the rep on the phone

Questions

 • Apple

44

0

0

No Option for Shared Upgrade

I have 3 lines on my wireless account, and one of them currently has an eligible upgrade. I would like to transfer the upgrade to another one of the lines, and while one of the 2 lines that doesn't have an upgrade gives the option to use a transferred upgrade, the line of interest does not give this

Questions

 • Wireless Account

260

1

0

0

FALL2016TRADE Trade in offer HELP!

I signed up for the FALL2016TRADE promotion last September. I signed up for the ATT Next EVERY YEAR Installment plan. My account is showing that I am NOT on the Next Every year plan but the Next plan.  The amount I am charged on every bill for the installment plan is $27 which proves I am on the Nex

Questions

 • Wireless Account

126

1

0

0

No credit for upgraded iPhones

We upgraded our 2 IPhone7s for 2 IPhone12s. The upgrade site seems to be quite dishonest.  It stated that the IPhone7s would be a $300 credit each.  The online system did not process the trade-in on one of the upgrades and we never received a trade-in kit (really just a label for your tra

Questions

 • Wireless Billing

22

1

0

Pre-paid

I bouight a new phone, went to activate it, and found out it was pre-paid. I wamt the phone added yo my current plan, the plan I upgraded from. The on-line help is useless and chat is apparently not available.I dont want to spend an additional $30, $55 or $75/month--I want the upgraded phone to be o

Questions

 • Wireless Account

24

1

0

Best Way to Upgrade/Change my iPhone 5S to an Android Device

Hi there! I am less than (and almost) half way through my 2-year mobile contract. I have an iPhone 5S. I would like to switch to Android however. My wife has an iPhone 6 and she would like to keep her iPhone. We're on a family plan with AT&T. It doesn't appear possible to change my phone online. Whe

Questions

 • Phone & Device Upgrades

418

3

0

0

Phone Upgrade

I've been in my contract of 2 yeas for almost one year, the contract ends in May of 2016. My account says that I have the option to upgrade my phone now but only at a partial discount. Can anyone tell me how much it would be the discount and what are my upgrade optios, because I wouldn't like to cha

Questions

 • Phone & Device Upgrades

291

1

0

0

Upgrade Fees?

I have an iPhone 4 that my dad gave me after he got a new phone. In November of 2013 I activated it and started using the line that my brother had previously used before switching carriers.. How much would it cost to upgrade to the LG G3?

Questions

 • Phone & Device Upgrades

388

1

0

0

Fiber Optic Install

Hi! I'm the Community Director at an apartment community in Houma, LA. We are a community of 124 units. A majority of my residents utilize AT&T services for cable and internet. What would I have to do to have Fiber lines run through the community so that myself and my residents can have acces

Questions

 • AT&T Fiber Installation

38

2

0

How are tech visits handled during the quarantine order?

I have internet 18 but really want to switch to internet 1000, it says a tech visit is required. I don't really feel comfortable with this. Is there a way to do a self install?

Questions

 • AT&T Internet Plans

21

0

0

Ordering

I recently ordered the galaxy smart watch. The order process went great, however the processing of the order itself is proving to be ignorant. I got the order confirmation which still says in progress. If I call the number for the order status however it says that my order is complete. So, I cal

Questions

 • Phone & Device Upgrades

52

1

0

Newest Update for Samsung S5

My phone received the newest Samsung update a few days ago and I've had nothing but problems ever since. My apps are lagging.  Most aren't working at all.  It takes forever to load them and when they do load they are extremely slow.  Can't even use Facebook because it freezes immediately.  Had no is

Questions

 • Samsung

477

6

0

0

Free Mobile Upgrades

Does AT&T consider free mobile device upgrades, especially for their loyal customers? Years ago, phones were upgraded of course there were fees associated, but nothing compared to the prices these days.

Questions

 • Phone & Device Upgrades

21

1

0

Tendered to returns agent Bellmawr,NJ

I used the return label provided on 2 packages and now being billed for activation and others  and also recieved a text saying i am going to be charged.These 2 packages were sent.HELP

Questions

 • Phone & Device Upgrades

17

0

0

Galaxy Note 20 Ultra accessory credit

I pre-ordered my Samsung Note 5G Ultra in White. It came with a free accessory offer for $200.  I selected the Galaxy Buds Live and a clear case.  The phone came in and it is the Bronze color and I received no accessories.  I have been on the phone with customer service over this sev

Questions

 • Phone & Device Upgrades

66

5

0

Purchasing a new BYOD device abroad

I am in Italy for the next 6 weeks. I am eligible for an upgrade with my current iPhone XS Max.  But I am interested in the Samsung Note20.  Would I be able to purchase a new phone here in Italy and just move my sim card over to it?

Questions

 • Phone & Device Upgrades

24

3

0

Returned a phone I recently upgraded using USPS but it still has not arrived to the at&t warehouse?

I recently did an upgrade with the "trade-in" promo within the at&t store where I upgraded the iphone 6s to the iphone 12 pro max. I completed the transaction on December 12, 2020 and received the iphone 12 pro max via mail on December 15, 2020. After using the phone for two days I realized that

Questions

 • Phone & Device Upgrades

25

0

0

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