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Sent really bad free phone in mail, AT&T turned off Galaxy S9.

Back in like 2016 I got a Note 8 through AT&T but it broke recently and I got a refurbished S9 that wasn't through them a few months ago because moneys tight and just changed out the sim card. I just got sent an AT&T Fusion Z in the mail which seems like a pretty crap phone after doing some

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903

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My Own Modem/Router

I am looking at options concerning my Internet service. One thing I would like to do is to replace the 2-Wire gateway provided with AT&T with one that I purchase. Is that possible? If so, what are some recommendations? If Not, why? Thanks.

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119

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Changing Plans Questions I couldnt find answers to online

1. does the Unlimited Elite work if you don't have a 5G phone? 2.  if i am not in a long term contract now, if i change plans, will a new contract be started or will i continue to be on a month to month? 3.  is there a fee to change plans (activation, etc)? 4.  will billing contin

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984

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Do I pay sales tax on an exchange?

I just upgraded my phone and paid the $71 sales tax fee. But, under their exchange policy I will be exchanging it for a different phone within my 14 day period (I want the bigger one). IPhone 13 Pro to iPhone 13 Pro Max. From what I understand I should only pay the difference in sales tax and not an

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1.1K

4

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AT&T Prepaid upgrade

I am a current AT&T Gophone Prepaid customer. I want to upgrade my phone to another Prepaid Gophone that I will purchase from the AT&T website. What do I need to do to change phones and keep my current phone number?Thanks!

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6.7K

6

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Upgrade then separate to own account

Will upgrading my phone just before I separate from my husband's account cause any issues? Will I be able to transfer my number to upgrade and my own account? Will I get the same exact services and price when I separate to my own account?

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21

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Change cellphone number harassing calls

I keep getting harassing calls I'm getting spam hang ups

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8

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Is iPhone SE 2nd gen supported after 3G shutdown?

The list for Apple simply says "iPhone 6 or above." Where does the SE 2nd gen. fall in the list? It has VoLTE (HDVoice).

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1.6K

6

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Internet Basic 6 or Internet 12 from Internet Basic 3, without tech. visit? Possible?

I currently have Internet Basic 3. NVG599 Gateway. Looking to upgrade speed. I understand a tech visit is required to switch to one of the fiber plans (Internet 18 & higher). What I would like to know is if it is possible to upgrade to any of the intermediate tiers without a tech visit. Internet Bas

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581

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iPhone X Trade in Value

Hello, I am currently the owner of an iPhone X and am looking to trade-in and upgrade to a 12. I am on an unlimited plan and when I input everything online it says I can save UP TO $800. What goes into determining the amount I receive for my trade in towards a new phone? Currently all the buttons wo

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2.7K

14

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Closed

How to connect the new phone to my Microcell?

Did you get a new device? Awesome!   You might need to perform few easy steps to let your Microcell recognize it, read on for more information...

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88.3K

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Upgrading from internet 24 - Does a technician need to visit?

Does a technician still need to visit if I already have a Residential Gateway from a previous installation?

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5K

1

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Transfer Upgrade Eligibility but I still have installments left

I have an iPhone 12 Pro and still have installments left on my plan. My husband has an iPhone XS and is upgrade eligible. I want the iPhone 13 Pro, so I upgraded my husbands line and got the iPhone 13 Pro. He is okay with switching phones so that I can use the iPhone 13 Pro and he will use the iPho

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253

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How to Activate Service on a New Device

I had an iPhone 5S and a iPhone 4 before that). I just got thr iPhone 6, but for some reason, even thoguh I shut down my iPhone 5S fully before turning on and backing up from iCloud my new iPhone 6..... the new iPhone 6 is not 'registering" my phone number?   It just shows "No Service" in upper left

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698.6K

43

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Can I have 2 installments on the same line?

I have 2 lines, each of these with an installment plan, on one line I have 7 months left on an iPhone 12 Pro Max, other line I have 25 months left on an iPhone 13 Pro Max. On the line I have 7 months left I want to upgrade for an iPhone 14 Pro Max and get the 1K rebate. I know I'd have to payoff

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330

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How do I get a BGW320 gateway?

I tried requesting a new gateway last year, but they said I was unable to get a BGW320. Has that changed yet? We’re now in 2022, and our household could really use Wi-Fi 6 for all of our devices. Please let me know if there’s a specific team at AT&T that I can contact.

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2.7K

9

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I agreed to a trade-in phone credit & have changed my mind. Can I cancel?

I agreed to trading in the old phones on my account for new ones. The agreement was I would get $1000 toward the new phones making 2 of them essentially free and the 3rd a minimal price. However instead of a straight trade in AT&T is charging me for the phones monthly & “offsetting” the char

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1.8K

9

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How do I get a new gateway device?

After having DSL dropped and AT&T Fiber installed in my home, the technician didn't replace my AT&T gateway (an outdated Arris NVG589.). Last week I ordered two Air 4921 wi-fi extenders, and was surprised to find out they don't work with my old gateway. How do I get my Arris NVG589 exchan

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3.8K

2

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Upgraded internet speed from 300 to 500, should gateway and/or router hardware be upgraded?

I just upgraded speed from 300 to 500, should gateway and/or router be upgraded? gateway model# 5268AC FXN WAP model# VEN501-at

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559

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What are some equipment upgrade options

I have internet 50 plan, and have tons of WiFi devices and plan on getting a NAS.  I currently have a Arris BGW210-700 and currently see modems/routers on sale. Im looking for more features and future upgradability and something that can handle multiple devices. I currently looking at:Netgear Nighth

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