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NEED AN UP TO DATE ROUTER!

my current router, 2Wire 3801 HGV-B, it's OLD and I NEED A BETTER REPLACEMENT! HOW CAN I GET A NEW MODEL? has an issue with intermittently resetting itself @ the WRONG TIME! And that's not GOOD SINCE COVID-19 Has Sent me HOME WORKING FROM HOME! I NEED A NEWER, BETTER MODEM!

Questions

 • AT&T Internet Equipment

82

6

0

Deceived Daily

Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

Questions

 • Wireless Billing

43

2

0

Questions about Fiber 100 & 1000.

I'm currently Internet 50 & U-verse TV 300 customer (I recently signed up). I didn't know but I am eligible for AT&T Fiber at my address.1.- Can I upgrade to 1000 without extra charges?2.- If I upgrade to Fiber 1000, are they going to run real fiber to my home? I mean, I am not a tech savvy but I th

Questions

 • AT&T Fiber Equipment

1.6K

0

0

0

Promised an iPhone at 50% off...almost 2 years later and multiple conversations with representatives, still no credit owed to me!!

On May 25th 2018, I did a chat online with AT&T regarding my cellular service plan. I was wanting to to double check that they would still honor the promotion that I had contacted them about a week prior even though we did not have Directv service. The representative replied that I would receive the

Questions

 • Wireless Billing

48

2

0

Software Upgrade for Samsung S6 Edge G925A (locked for AT&T Network) (from Marshmallow to Nougat)

i am using Samsung device (S6 Edge G925A) which is locked for AT&T network but i am using it out of USA and my android version now is 6 (Marshmallow) and i need to upgrade to android 7 (Nougat) but i never got any update notification becasue i am out of USA,  So please help me to upgrade my device.

Questions

 • Android

107

1

0

device upgrade delivery - incorrect status

I went through the upgrade process for one of our devices. The delivery date says September 12th between 8am and 8pm which was yesterday. We did not receive any contact from ATT. The order status page has not updated. I attempted to contact a person for customer service but the only options are auto

Questions

 • Phone & Device Upgrades

33

3

0

How long till we can get faster speeds?

I live out it a rural area and we currently have AT&T internet out here but it is the outdated copper broadband connection. I really want to know when we can get a faster speed out here we already have your service all that is needed is for you guys to run fiber service out on poles you guys are our

Questions

 • AT&T Fiber Installation

38

1

0

Free Mobile Upgrades

Does AT&T consider free mobile device upgrades, especially for their loyal customers? Years ago, phones were upgraded of course there were fees associated, but nothing compared to the prices these days.

Questions

 • Phone & Device Upgrades

32

1

0

Newest Update for Samsung S5

My phone received the newest Samsung update a few days ago and I've had nothing but problems ever since. My apps are lagging.  Most aren't working at all.  It takes forever to load them and when they do load they are extremely slow.  Can't even use Facebook because it freezes immediately.  Had no is

Questions

 • Samsung

499

6

0

0

No credit for upgraded iPhones

We upgraded our 2 IPhone7s for 2 IPhone12s. The upgrade site seems to be quite dishonest.  It stated that the IPhone7s would be a $300 credit each.  The online system did not process the trade-in on one of the upgrades and we never received a trade-in kit (really just a label for your tra

Questions

 • Wireless Billing

30

1

0

Charging Me for a Device I returned with Smart Label

ATT,I don't understand why I am being charged for a non return of phone. I upgraded my phone, received the new phone, sent and returned the old phone with your smart label and am being charged $254 because you can't find it.Your label shows it was picked up by the agent and I can't walk it into Wash

Questions

 • Phone & Device Upgrades

397

1

0

0

Best Way to Upgrade/Change my iPhone 5S to an Android Device

Hi there! I am less than (and almost) half way through my 2-year mobile contract. I have an iPhone 5S. I would like to switch to Android however. My wife has an iPhone 6 and she would like to keep her iPhone. We're on a family plan with AT&T. It doesn't appear possible to change my phone online. Whe

Questions

 • Phone & Device Upgrades

429

3

0

0

Upgrade

My phone was due for an upgrade which I did and just received/set up (IPhone 😎  but realized I accidentally picked the wrong phone then what I wanted (IPhone 8plus). Is there a way to fix this

Questions

 • Apple

111

1

0

0

Order from FED EX says Shipment Exception since 12/05/2020

I placed an order for an upgrade cell phone and it was shipped on 11/30 but has been stuck in Memphis since 12/5/2020 with FED EX and all that it says is Shipment Exception. need to get this by Christmas.  What can I do? What does this mean?

Questions

 • Wireless Account

70

1

0

Closed

AT&T Trade In scam

This is to bring to attention that i have had bad and pathetic service and potential fraud with AT&T trade in program. 1. My trade in device has been sent to AT&T on the address son shipping label but AT&T continues to deny having received the phone. i have initiated BBB consumer comp

Questions

 • Phone & Device Upgrades

60

1

0

How much will it cost to upgrade?

If I buy a certified like new Samsung Galaxy Note 5 White 32GB on AT&T Next 12 which would cost $31.45 per month and the device is $629 total to pay off, how much would it cost me to upgrade to a new phone in 12 months with a trade in of a perfect condition Note 5?

Questions

 • Phone & Device Upgrades

374

1

0

0

Returned an IPhone 12mini mid-December and a month later my account still isn't updated to reflect return. Anyone experiencing USPS delays?

Looking for ATT UPGRADED Iphone 12 mini 56-826000039282687

Questions

 • Wireless Billing

10

1

0

HBO and AT&T Unlimited Plus Account

I upgrade to the AT&T Unlimited Plus with HBO included yesterday and cannot access my new account. I do not use the AT&T TV service of any kind and only have the wireless plan with my phones. I have tried logging in on the app on my iPhone as well as on my computer and am having a service error pop

Questions

 • Account Features

54

2

0

Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

Questions

 • Wireless Billing

50

3

0

AT&T deceptive billing

Back in Nov 2020, I took AT&T up on their offer, trade in my iPhone XS with a credit of up to $700 on a new iPhone 12. 3 things I failed to notice: 1. They only credited me $245 and never paid it back to me or credit on my monthly bill 2. They (the company rep at a company store) changed my acco

Questions

 • Wireless Billing

89

4

0

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