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I am at the end of my rope with horrible experience upgrading a phone

To describe the situation literally took me an hour putting it in writing because it had gotten so complicated that I feared trying to address it via a phone call ( which would have been perhaps my 10th session in an ongoing saga)    I tried to convey the situation through Direct Message to the Soci

Questions

 • Phone & Device Upgrades

122

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0

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changed phone to iphone 12 max pro but never got trade in label

I purchased new iphone 12 max pro & wanted to trade in my iPhone 8 for the "up to $700 credit promotion" but I never got my trade-in labels. I requested them twice online (including online chat 2x) and it's been already 3 weeks. Can't get anyone to help. Someone help me return my old phone so I

Questions

 • Wireless Account

19

1

0

Trade in lost by AT&T

I have been calling AT&T for 3 weeks. I mailed our trade in back in Nov with tracking and used the label provided by AT&T. The trade in has not been logged in as received. I now have a $500 charge for the old phone on my account. I keep being told I have an "urgent case" and that I will be c

Questions

 • Wireless Billing

17

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0

How do I get my old LG G4 phone reactivated after 9/8/21?

I was sent a new phone that doesn't work and my old cell phone had it's service removed because it's not 5G capable. I cannot log into my AT&T account because I don't have a connected phone so I receive a verification code - even after entering my ID and password correctly. I don't care about yo

Questions

 • Wireless Account

12

3

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Horrible service in the last couple months.

When I first signed up for AT&T it was becuase it was the only carrier that I could receive service in my home with. However, in the last couple months it has become the worst cell service I've ever had, I can't even receive or send text messages in my home. I've missed very impor

Questions

 • Android

44

1

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ATT next - Switching phones? Question

hello! i have an iphone 5c that I got on the att next program (pay for the phone monthly for 18 or 24 months) im not a huge fan of iphone, so I have a friend also on ATT with an LG 2g, who wants to trade phones. Can I do this? Im assuming since I technically dont "own" the phone I wouldnt be able to

Questions

 • Android

2.7K

1

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Charged many many many times to upgrade my wireless phones, then once again? At&T, help me understand!

I have been an At&t customer for a long time. I get an email everyday to UPGRADE, GET 2-FOR-1, blah blah blah....I always read the small print and follow all directions to the letter.  So...during Covid-19, my sons phones were due to upgrade and I thought, Ok-why not, I will UPGRADE, GET 2

Questions

 • Wireless Account

18

1

0

Upgrade swapping

I am on a plan with my family, and want to upgrade one line (A) using another line's (B) upgrade. We have done this succussfuly many times in the past, but the most recent time we had a different experience. Line A used line B's upgrade to get an iphone 4s. After purchasing the phone online at att.c

Questions

 • Phone & Device Upgrades

7.8K

2

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Phone upgrade

I ordered an iPhone 12 pro, received it and found it was not quite what I wanted. I returned it in the box it came in the day after I received it. I wanted to, instead, upgrade to the iPhone 12 max but I have found a roadblock to doing this. Apparently the device I returned has not been received by

Questions

 • Wireless Account

16

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0

Question about upgrade potentially changing bill

I have been wanting to upgrade my phone when my dad's upgrade became available. Had to downgrade a while back, because my old phone broke. My parents called AT&T about upgrades and the new next program. They were told that I could upgrade but that it would change the plan that my family has, becasue

Questions

 • Wireless Billing

400

5

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Blacked out LCD - Data Transfer

I cracked my phone's LCD and it's completely blacked out over the past 24 hours. I ended up getting an upgrade since it was cheaper than replacing the LCD. Is it still possible to transfer my data from the original phone? I can no longer unlock it with the pin or the fingerprint reader.

Questions

 • Android

18

1

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Traded Iphone

I traded in my iPhone X for the new 12Max. It has been 3 billing cycles and no credit for the phone yet. Called and was on hold over 15 minutes. Used their box and label, seems like an issue with AT&T. HOW DO I GET MY MONEY

Questions

 • Wireless Account

16

3

0

Transfer Upgrade Eligibility

I am looking to do a Tranfer Upgrade Eligibilty (https://www.att.com/esupport/article.html#!/wireless/KM1129119) to move my upgrade from my main line to an alternate line and then my main line would assume the installment plan from the alternate line.  I am being told this cant be dont unless the up

Questions

 • Wireless Account

378

1

0

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AT&T Next Every Year Upgrade Eligibility Feature disabled

Hi, I am on AT&T Next Every year plan on my iphone x since last year . Now I have paid off 50% of the device charge and was eligible for Trade-in.( simply give back the current phone to atnt and get a Iphone XS). so I did a online order via Live Chat from atnt Mobile app. And accepted the terms and

Questions

 • Phone & Device Upgrades

298

0

0

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Att next plan 24 (30) month plan

Hello on my father account took out phone and had it for about 3-4 month which was Samsung s5 but s6 came out and thought I could return phone and get s6 but representive said I had to pay off entire balance of phone which was like 700-800 then I could could. Could someone please help. IF POSSIBLE M

Questions

 • Wireless Account

1.6K

5

0

0

Delay in shipping phone

So I order an upgrade for my phone on 12/26, probably not the best time to order one by yeah..the order STILL has not moved and is "getting order ready" stage has of 1/8. Do I just cancel the order and try again or wait a couple of more days?

Questions

 • Phone & Device Upgrades

243

1

0

fixed wireless tower

We have been down since tuesday May 4th and believe me the force is not with AT&T. Yesterday they were at cinco de mayo drinking margaritas, and they are recovering today from all the margaritas and they said they would send someone out at 3pm on friday to look at their tower. Not sure why we wo

Questions

 • AT&T Internet Account

19

3

0

My 2 year installment plan should have been payed off already!

I can't get any help from anyone! My phone should have been payed off in March and I only had $31 left to pay on it, now you guys tacked on $158 to pay it off out of nowhere! Thats not right I've had my phone for over 2 years! And I can't get ahold of anyone for help! And I'm still paying on it when

Questions

 • Wireless Billing

21

3

0

My Galaxy S9 does not receive updates

I have an AT&T branded Galaxy S9. Fully owned, no payments, not blacklisted. Using it on AT&T Prepaid's Unlimited Plan (the one without hotspot) since February 2019.My phone's security patch level is March 1, 2019. My Android build number ends in SC7. Every time I check for updates

Questions

 • Samsung

127

4

Sony Xperia XZ Premium coming to AT&T?

Nice four line customer, with above question . . .

Questions

 • Android

3K

3

0

0

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