Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (7.6K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

New password reset for old att.net email

I need to reset the password on my old att.net mail

Questions

213

2

0

Accepted Solution

Official Solution

Account disconnected issue and upgrade of my device

Last April my account was disconnected because my device was not compatible. I would like to upgrade and get an iPhone 13 pro from AT&T, however I would like to ask if I can do this while keeping my old AT&T number. I would also like to know if it is possible to use a second number, which

Questions

136

3

0

Accepted Solution

Official Solution

Fiber technically available but not possible to order

Hi We have actual fiber connection available (att technician confirmed while installing DSL) and one of our neighbors is already connected - so it works. but it’s not available if you search through “find my address if fiber is available” where can I report this? will buy immediately

Questions

88

1

0

Accepted Solution

Official Solution

Trying to unlock a Galaxy TAB S7 - how long should it take?

I purchased a Samsung Galaxy TAB S7 and submitted a device unlock request. I have received two emails fro AT&T since then. The first was the '24 hours to confirm' email, and the second was a 'We're doing a bit more research on your eligibility' email I have not heard anything for a week, n

Questions

82

2

0

Accepted Solution

Official Solution

Unlock Note 4

I am trying to open an unlock request for my Note4, which is not under contract. But I am getting an error - Error: We found no record of the IMEI Number you entered. Check your device's 15-digit IMEI Number by dialing *#06# (errorCode.ULP2003)   Pls help me    Thanks Prajeesh [edited for privacy-pl

Questions

2.6K

4

0

0

Accepted Solution

Official Solution

Unlock my att prepaid phone

Due to covid19 I lost my job and can no longer keep service. I currently have ported my phone number to Q link wireless unaware that I could not unlock the phone for 6 months. I need help now on how you guys can make an exception on unlocking my phone

Questions

171

1

0

Accepted Solution

Official Solution

What is the cost associated with buying out my device?

What is the cost associated with buying out my device? Right now I'm 24 months into a 2.5 year DPP and owe 236.85, is there an extra fee for buying out? I need to port one line off my account soon so i am trying to figure it out

Questions

1.3K

2

0

Accepted Solution

Official Solution

Closed

How can i unlock my phone?

Samsung phone needs to be unlocked to use with different carrier. Details here

Questions

135

5

0

Accepted Solution

Official Solution

iPhone 11 pro

Remove my phone from blacklist

Questions

245

3

0

Accepted Solution

Official Solution

I forgot confirmation within 24 hours of the device unlock request.

I made a request to unlock the device, but forgot to confirm it within 24 hours by the email sent.If you try to request again, it will be "Looks like we're already processing a request for this IMEI. Check your request status for more info." And the request will not be delayed.The request status rem

Questions

197

1

0

Accepted Solution

Official Solution

Original security question answer and original pin how do I find it

i forgot the original security answer and the original pin to my account that I opened yrs ago. And the number on the acct is disconnected so how do I find out this information

Questions

95

1

0

Accepted Solution

Official Solution

Network unlock

The network on my phone is locked how do I unlock it

Questions

2.6K

6

Accepted Solution

Official Solution

The network on my phone is not showing up. Even the number is not in the phone settings

Hi, I just bought an att card yesterday, then I put a physical sim card on my iPhone, apparently the network doesn't appear. I'm outside America, and my phone is not from America. What do I have to do? Thank You

Questions

86

1

0

Accepted Solution

Official Solution

Active cell phone on another account

Hi, I have the following issue:I bought an iPhone from ebay, locked to AT&T only, and I fill in the unlock form, and they send me an email saying that it's active on someone else's account, and I ask the seller and they say it's a reseller only, please help! ! I try to talk to AT&T on liv

Questions

340

5

0

Accepted Solution

Official Solution

My Samsung galaxy a11 is google locked and I just bought this from one of my friends

My phone when I try to set it up says at first "your phone was factory reset. Draw your pattern to unlock." I have no clue what this ladies pattern is. I than click on use my google account instead and that tells me "This device was reset. To continue, sign in with a Google Account that was previous

Questions

260

3

0

Accepted Solution

Official Solution

Need assistance with paid off iPhone unlock "Your phone is not longer active on an AT&T account'"

Hello to all community members! I have a sort of problem with my iPhone, which I just bought.Original owner ensure me that it is paid off completely. So I went through typical way - ATT device unlock portal, filled up all fields and  "Your phone is not longer active on an AT&T account" w

Questions

42

6

0

Accepted Solution

Official Solution

iPhone 7 unlock

Unlock request denied. Says I have an unpaid balance which is NOT correct. I am an Auto Pay & not due until May 30th (in 14 days!).

Questions

96

2

0

Accepted Solution

Official Solution

Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

Questions

164

4

0

Accepted Solution

Official Solution

Request for Carrier Visibility

Hi I need help @ATTHelp I bought an iPad pro 12.9 6gen brought from the USA (new), I'm from Europe, I've never used at&t account and there is no way to use it. Ipad paid off and activated by me. My operator's sim is working, but the visibility of my esim operators is being blocked by at&

Questions

30

6

0

Accepted Solution

Official Solution

How can I unlock a deceased family member's phone?

My dad recently passed away due to the covid-19, now I have his Samsung galaxy s8+ and I want to unlock it for travel.

Questions

772

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.