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Help get my, & my sisters "AT&T GoPhones" unlocked- we have each had our prepaid accounts with AT&T since our purchases back in 2015 & 2016

I have tried to get help from At&T tech support to have our cell phone service changed to another provider by unlocking our At&T GoPhones (Lumia 640 Microsoft phones). AT&T did a "network upgrade" in Mid-March 3/12/22 & our model phone was dropped from AT&T's new "network". 1st,

Questions

 • Other Phones & Devices

179

13

Accepted Solution

Official Solution

Refund need on Promotional device(Unfortunately paid remaining balance)

I have been the loyal customer since 2013 and in 2018, I have upgraded my device with promotional offer of buy1 and get 1 free. So, currently, I have 2 lines in my account. Yesterday, I went to nearest AT &T Store and have paid off remaining balance on both the devices (but unfortunately paid for

Questions

 • Wireless Billing

1K

4

0

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Official Solution

iPhone XR network compatibility

I’m confused- does an AT&T iPhone XR work on Verizon and Sprint? Some people are saying it does, others, they say it doesn’t, because the AT&T iPhone XR model only has the GSM chip?Also- will it work on T-MOBILE?And yes- I’m aware that I need to have it unlocked first.And

Questions

 • Apple

306

1

0

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i need help

i have 8-10 phone they have clean IMEI i tried unlock they but system wrote "Looks like we're already processing a request for this IMEI." please help me, what can i do for unlock ?

Questions

 • Apple

57

4

0

Accepted Solution

Official Solution

Incorrect Information Error Message Trying to Unlock Phone

I am trying to sumbit a request to unlock my phone, but I keep getting a message that the info (first name, last name, email) is incorrect. If I try to the IMEI route, it will not let me push the "next" button. I am at a loss on what to do. I have tried several times and I know I meet the eligibilit

Questions

 • Other Phones & Devices

69

3

0

Accepted Solution

Official Solution

I need to unlock my iphone SE 2020 that I bought prepaid for one month

Hi! I need to unlock my iphone SE 2020 that y buy prepaid for one month, i know you need to have at least 60 days of plan but is there any options? i really need it... so if someone could help me it i`ll be asome! Than you

Questions

 • Apple

286

2

0

Accepted Solution

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2020 Holiday Special for AT&T customers???

Recvieved a phone message telling me that old iPads are being handed out to make space for new Pro 2021 iPads. Is this a scam???

Questions

 • Account & Usage

7K

17

0

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bulk unlock of 150 devices

I bought a batch of 150 used AT&T Apple phones and need them unlocked. How do I do this?

Questions

 • Apple

63

3

0

Accepted Solution

Official Solution

Looks like your IMEI and phone number don't match. Check your info and try again

I keep receiving this error, when I try to unlock my iPhone SE. It has already been paid off and I checked to make sure I typed in the IMEI code correctly. The device is active within the past 60 days with no unpaid or past due balances. Other devices on the same plan can be unlocked just fine, exce

Questions

 • Apple

10.8K

5

0

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What are the instructions to unlock for active military?

I’m being deployed overseas and need to unlock my phone to use for a different carrier while I’m there and I found that another carrier provides service there can I unlock my phone use another carrier and still pay my installments on the phones?

Questions

 • Apple

251

4

0

Accepted Solution

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Desbloqueo de telefono regalado

Mi hermana volvio a Chile desde EEUU a radicarse aqui , tenia un telefono viejo de AT&T sin usar hace mucho tiempo , que me regalo. Intente desbloquearlo , pero no he tenido suerte nunca me llego mensaje alguno de uds a mi correo , y ella ya no tiene otro telefono de AT&T , por lo que puse

Questions

 • Other Phones & Devices

77

7

0

Accepted Solution

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Accessing a blocked website

I'm trying to access a website I know is safe. ATT blocked it and told me to add the address to my Exceptions Page....I've been looking for over an hour and cannot find the Exceptions Page...when I ask on chat or search, it gives me contract language or help with email.....this is a website....HELP

Questions

 • AT&T Internet Security

1.9K

13

Accepted Solution

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Request number for device unlock

Unlocking my device & needing a request number ??

Questions

 • Android

109

1

0

Accepted Solution

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log in....unable to reset password....can't remember security question answers

can't log in to my att/yahoo acct. I truly think the password is correct, but i guess not.  Now I am being told the answers to my security questions are wrong!!!  Help....what should I do?

Questions

 • AT&T Mail Login & Security

512

3

0

Accepted Solution

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Device Unlock Error - AT&T says IMEI number doesn't match a compatible device

I can't unlock my iPhone 6 (which is out of contract) because AT&T claim the IMEI number dosn't match a compatible device. This is the error message that I have been getting 3 times in a row:   "Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the

Questions

 • Apple

130K

161

Accepted Solution

Official Solution

Device Unlock Requests - Things To Know From AT&T

  We understand there is some difficulty with requesting a device unlock. You will find some information below on how to:   - Submit a request to unlock a device. - Find the IMEI. - Check status of your request. - Requirements for device unlocks.   How To Request A Device Unlo

Questions

 • Account Features

17.5K

8

0

Accepted Solution

Official Solution

How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

Questions

 • Samsung

966

3

0

Accepted Solution

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Sim lock more than 2 business days

Why haven't I received my unlock code for my SIM lock on my device has been more than 48 hours and it still says processing processing waiting 48 hours or 2 business days and spend 5 days?

Questions

 • Other Phones & Devices

83

1

0

Accepted Solution

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Phone marked as stolen and it's not

I am having some pretty horrible problems. I upgraded my own device 2 years ago and the manager who did it put the installment next plan on the wrong phone line. Customer service has told me that the only thing I could do was pay off the device the next plan is meant for before I could make any chan

Questions

 • Samsung

196

13

0

Accepted Solution

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How can I unlock a deceased family member's phone?

My dad recently passed away due to the covid-19, now I have his Samsung galaxy s8+ and I want to unlock it for travel.

Questions

 • Samsung

243

1

0

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