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Speed is lower than the package I'm paying for...

Hello. I am paying for a 25mbps internet package but the speed never goes over 11mbps. This doesn't make sense to me. My son's computer is wired and everytime he checks the speed it always says 11mbps. Any idea why this is? Thanks, Tanda

Questions

387

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router replacement

My ATT supplied router is very old and is unreliable. I would like a replacement free of charge.

Questions

176

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Horrible service in general

I switched over to att after being loyal to another service for over 10 years. The sales rep. Did his song and dance and I went with it. Boy oh boy has it been (Edited per community guidelines). I and only 3 months into this service and I have had 3 monthly bills toppling over $500 each. The sales r

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41

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Issues with Group Texts not going through and coming in as Unknown or out of order and late

I have been dealin with major issues with group texts for several weeks now. I never had an issue until recently. I have reset my phone multiple times. and every time I do, text messages come flooding in, either super late or very out of order! Or they are flooding in as Unkown messages so I have no

Questions

1.5K

5

Fixed wireless consistently using Dallas as Server, I am in Michigan.

My Fixed wireless internet service is extremely unreliable and consistently drops connection altogether and very often i am getting less than 1 mbps which is of course almost useless for anything other than web surfing.

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186

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ActiveArmor auto connecting VPN on private wifi

I have same problem as several who have posted previously. I can’t turn off the active armor VPN. No matter what I do it automatically reconnects. I turned off auto connect and I turned off the VPN in my phone settings. I’m on my home network that it tells me is secure. And it immediately automatica

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69

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OREO update rendered my S7 Useless.. Now is very slow and dies after less than 2 hours. Very Upset..

I Have Galaxy S7 Which Since getting the OREO update now dies after less than 2 hours of being unplugged! In battery usage it now Shows "Android System" as using up 50% of my battery yesterday! also the cpu never idles at 307mhz anymore now it idles around 1200 which explains why battery life is so

Questions

318

1

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Network device prioritization over bandwidth

Is there any way to prioritize a device to avoid low bandwidth causing high ping on it?If so, what do I need to do it?If not, are there other ways to avoid high ping due to low bandwidth?

Questions

841

1

Upload speeds at .4 to 10 mbps with fiber 1000

I've been having terrible upload speeds for the last several weeks, and ATT support can't figure out why. I have a tech coming next Friday, but I have little hope that it will solve any issue, since the issue most likely resides on ATT's network.  I've seen several other threads stating the sa

Questions

177

3

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ATT u-verse Internet and TV speed slowing down

I am getting very disenchanted with U-Verse, it started the day it was installed, the tech used faceplate's and patch panels from other ISP I had leaving with the phone connection on one wall INTERNET on another wall and the TV line on a 3rd wall, there are wires all over my office.  He tore out my

Questions

731

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HotSpot

Does att unlimited plan have a limitation on hotspot usage or can I play unlimited games on my computer with my hotspot?

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14

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email very slow

My att email is very slow, almost worthless. If I check a box it takes a few seconds to acknowledge the check and even longer to delete the message. Same with loading and sending. It is even worse with chromium on my Raspberry Pi400. People have sent emails and they never come thru. Right now I'm sw

Questions

206

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Which Residential Gateway?

AT&T offers a variety of gateways to their customers. Some of these gateways are specifically for their triple-play subscribers while other gateways are for their internet-only subscribers. Normally, the gateways differ on the services the customer is subscribing to, and yes some gateways offers dif

Questions

14.5K

8

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Upload speed is less than 1mb but at&t app says its 20?

We have used at%t for awhile now, recently our upload speed dropped to 1mb, and even lower randomly, but on the at%t app it says the internet is fine, and when calling the bot they use to tell you about it says the same, I have restarted the gateway, I am wired with ethernet, We can't get in contact

Questions

657

20

BGW320-500 port forwarding synology

I'm having trouble with port forwarding using the BGW320-500 gateway, I'm trying to access my synology NAS drive remotely, I can connect to it using RaiDrive (WebDAV) but it's extremely slow (1.7Mbps). I have checked https://www.yougetsignal.com/to

Questions

845

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Closed

BGW320-505 upload speed problem on ethernet only when uploading large files to Dropbox or Google Drive

I have had AT&T 1 gig Fiber service for more than a year and it has worked flawlessly. Recently I have noticed a strange problem: when I upload files to Dropbox or Google Drive or even try to send an email with a large attachment, the upload speed for that activity crawls to dial-up speed after

Questions

36

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Why is the unification process so overly complicated?

So I have been a AT&T costumer for over 10 years now. I have the wireless account and U-Verse internet account. At some point I "unified" my account, because it promotes it whenever you log in. Both bills in one? Simplify things? Sure! Why not? Well, now, years later, I need to move my niece and

Questions

118

4

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Internet slowing to a crawl late at night

Periodically late at night my ATT fiber optic Internet disconnects and slows to a crawl. The modem/router shows that I am connected but my phone and Smart TV say that I'm not connected. I switch to 5g and do an Internet speed test and it shows that I have a download and an upload speed of 0.001gps,I

Questions

298

3

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Oneplus A6013 Compatible on "whitelist"

Sorry if it's in the wrong forum. I didn't know what category topic this falls under. I bought my own phone at Amazon. I had T-Mobile now I have AT&T.I went into the store and asked if my phone was compatible, the guy did some tests and used their sim in my phone and said it's compatible. H

Questions

118

4

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wifi extnender

I already have one wifi extender in my house that is from att. I have to pay $10 a month. If I were to buy a 3rd party extender, do I have to pay the $10 a month for that one too?

Questions

72

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