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Fixed Wireless Internet spotty, awful during day and fine at night.

The best way for me to explain is, i play a lot of video games, and normally experience 60 ping with no packet loss.. no lagging at all. About a week ago during the day, specifically between 10am-10pm, the wifi is HORRIBLE. Im talking 200-300 ping with 20%-30% packet loss, but when its past 10pm im

Questions

 • AT&T Internet Equipment

115

3

Closed

A solution for us.

My family doesn't watch 10% of what we are paying for and the majority of what we watch is from our Hulu, Amazon, or Netflix accounts, so we are pulling the plug on our $214/month, always rising, Uverse, and going with 100mbps internet and the following. Slate dot com has calculator that will show y

Questions

 • U-verse TV Account

655

8

0

0

Gigabit connection with very slow download speeds

I recently subscribed to Uverse Internet with gigabit connectivity. Regardless of the time of day or the site I go to when I need to download files I typically get speeds in the 100s of Kbs. When I run the ATT speed test my DL throughput is always over 500 Mbs the last was 825 Mbs. When I had Cox I

Questions

 • AT&T Fiber Equipment

609

0

0

0

Delayed MMS messages on S7 Edge after OTA update

I did the AT&T over-the-air update for my S7 Edge and since then, it seems like picture and audio messages are delayed in their delivery. The recepient is an iPhone user, and while I know that iPhone to Android MMS and group messages (and vice versa) have issues right now, I wasn't having any issues

Questions

 • Samsung

296

0

0

0

Internet Support at AT&T is horrific plus they have a idiot of a Chat with Virtual (Edited)istance that darn thing knows nothing!

I've been an AT&T customer since 1975 45 years that a long time for us old folks. I had the old rotary phones they would provide to their customers and I still have the same number. Now I only have Home Phone and Internet. That's enough. A few years back I had them do something my son helped them be

Questions

 • AT&T Internet Account

110

1

0

New vehicle device

Anyone know why AT&T (Edited per community guidelines) so bad at enrolling a vehicle to an existing phone plan account?  I've been on the phone for an hour and I'm on my 3rd rep who is trying to figure it out.  I swear, you'd think I was the first person ever in history to want to do this.Yes, I kno

Questions

 • Other Phones & Devices

26

1

0

Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

 • Wireless Account

86

2

0

Ethernet speed

I have AT&T Fiber and I get >900 Mbps over ethernet on an iMac located on the first floor, but on my laptop on the second floor I only get around 60 Mbps. I've checked all of the settings in the gateway and the equipment is new and designed to handle those speeds. I thought it must be the cable

Questions

 • AT&T Fiber Equipment

54

0

0

Uverse internet unstable and generally ridiculously slow

My network speed is ridiculously slow, often less than 0.5 Mbs download. When I reset the router, it can be 25-30 Mbs for 10 minutes, then it dies again.Tried to call ATT, all I could get was a text message with a link. Useless. All it suggests is to restart the router. After going to the trouble to

Questions

 • AT&T Internet Account

331

1

0

0

Purchase of Harman Spark gets stuck on step 3 of 5

I'm trying to add a Harman Spark to my account and purchase a data plan, but when I get to step 3 of 5, nothing loads on the right column, but a bunch of gray bars that keep flashing. I had it sit this way for 10 minutes once.  I've shut off ad blockers, used different browsers, etc., but noth

Questions

 • Phone & Device Upgrades

25

3

0

Slow Service for High Bill

My overall wireless service has been running very slow for the past three months, impacting not only my work and personal endeavors but also my kids' studies. They are completing school and college endeavors at home during the ongoing pandemic. I already have a tough time paying my wireless bill due

Questions

 • Wireless Billing

61

4

Intermittent Uverse Service

I have had intermittent slow uverse service for the past month. When I run a speed test, it either doesn't work because the service is so slow or it constantly goes up and down (mostly down). The slow connection started on November 23rd. I called a few days later and the rep sent me a new modem. By

Questions

 • AT&T Internet Equipment

299

5

0

0

Internet issues that have gotten progressively worse

I live in a rural area with a population of 1600 people, so I get why AT&T doesn't really care about upgrading the infrastructure around here, but our service has gotten progressively worse over the years to where it's basically unusable. I'm at the point where I'm actually willing to shell out the

Questions

 • AT&T Internet Features

201

1

0

Invoice Questions

What is the AT&T Next-Up(SM)-phone upgrade feature ($5.00) of this number's monthly charges? Do we have to pay for this? Also, The speed of the phone is too slow and doesn't work well when using 5G. It works fine on WiFi. So, How can I use this properly? I hope to hear back. Thank you.

Questions

 • Other Phones & Devices

34

2

0

Severe performance problems to specific addresses

I have lately been playing some online boardgames using a tool called VASSAL (http://www.vassalengine.org). It's a pretty groovy program...the problem is that the system response over my AT&T connection is really, staggeringly slow. (This is not high-speed FPS gaming graphics, by the way; it's a boa

Questions

 • AT&T Internet Security

329

0

0

0

New home at&t wifi slow on all devices

New house, new at&t wifi. All devices are up to date with latest software. Speed tests show we are getting what we are paying for (300MB). Problem is every device is barely connecting (1 or 2 bars max on apple devices, even when standing a few feet away) and very slow when using the wifi (browsin

Questions

 • AT&T Internet Equipment

104

1

0

Help! Some websites load, but most do not!

This is a problem that I've seen numerous times on the AT&T forum, but have yet to find an answer for. This has never been a problem for me before, but as of today, very few websites work any more. For instance, Facebook, Reddit, and IMDB all load (but go quite slow) while sites like Bestbuy.com and

Questions

 • AT&T Internet Features

1.5K

1

0

0

Austin TX Cell Service Problems Dec 2020

My service is usually very good here in Austin, excluding new construction at The Domain which seems to have bad service across the board for most providers. This last week service has been extremely spotty. It started Late November and hasn't improved. My calls cut out and I cant even play Spotify

Questions

 • Network Coverage

191

1

0

Can't login to my account

I've been an At&t prepaid customer for years now and as of recently i haven't been able to login to my account. Every time I click on "forgot password" it says one can't be provided and that I have to try in 60min....every single time. Also it seems like my credit card is being charged earlier a

Questions

 • Account & Usage

52

1

0

Service on Long Island/NY

Why is the service on Long Island so terrible? It's getting worse, every day, yet you look at the coverage map on the ATT site and it shows full coverage, lol I just don't understand why some of my colleagues who have Verizon, T-Mobile and everyone else has service every day and ATT's is getting

Questions

 • Other Phones & Devices

195

1

0

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