Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (582)

Relevance
Fixed Wireless Internet

I had fixed wireless internet installed at home last weekend. It still does not work. Tech support tells me the problem is the sim card and antenna are not activated. Tech Support was to check it yesterday and resolve (through a chat with Jenny). I never received a confirmation email from them as I

Questions

 • AT&T Internet Equipment

88

1

0

Porting help!

Purchased prepaid card via ATT website. Port was confirmed but not completed. That was four days ago and still no service. Can't actually speak to anyone because the system does not recognize number. Current carrier is saying they have done everything needed. There only suggestion was to have ATT ca

Questions

 • Account & Usage

54

2

0

LG G3 Invalid Sim Card

The LG G3 Invalid Sim card message happen to me and I got a replacement LG G3 phone and I am sorry to say after about a year it is happening with the replacement phone too! I bought a new battery thinking maybe it was a heat issue with the battery as the phone did seem hotter than normal on the back

Questions

 • Android

2K

1

0

0

How Do I Register a complaint about terrible service getting SIM card to operate?

I spent many hours over 2 days trying to get help online and on the phone without success.

Questions

 • Device Features

51

3

0

Ewon device will not connect to internet

We have an Ewon Flexy 201/205 that will not connect to the internet. It requires 4G, I believe it uses PPP and works fine with a T-Mobile sim straight out of a phone but not with two different AT&T sims. All three sims work in an AT&T mobile phone but not in the EWON. Pretty sure it is somet

Questions

 • Other Phones & Devices

42

1

0

How can I get a replacement SIM card?

I replaced my old flip phone with a new-to-me one, but need to replace the SIM card because the new one takes a nano sim card. I can't figure out any way to order one one here. There are no stores near me, and the stores would probalbly be closed anyway. I've been without phone service for a week no

Questions

 • Phones, Tablets & Devices

96

1

0

Locked SIM card on my Samsung Galaxy J2 Shine

I have been recently hacked and was "cleaning up" my phone. While going through my settings, and activating almost any further security feature, I ran across "SIM Lock". I thought that would help me and protect my information on said SIM... Believed that would keep a hacker from accessing any inform

Questions

 • Phones, Tablets & Devices

104

1

0

Unlock SIM lock on iPhone.

Hello,   I've been a pre-paid customer with AT&T since 2018 and I bought my iPhone there. In March 2020 I broke this phone and bought a new one (iPhone XR) at AT&T. I immediately paid the full price of the phone and I was told to get a new pre-paid number with the phone, so I did. I also paid for on

Questions

 • Other Phones & Devices

62

7

0

Can't connect to ATT cellular network with AMIT MDG200 Embedded 4G Modem

I'm using an AMIT MDG200 embedded cellular modem for use in an edge device. I have an activated ATT 5G SIM card installed in the modem, but I'm unable to connect to the ATT cellular network. I've tried setting the APN to NXTGENPHONE, as well as having it assign automatically, but it fails to find th

Questions

 • Other Phones & Devices

17

1

0

SIM status

On my About Phone screen is says Phone Number Unknown On my Sim status it says AT&T then Network AT&T, then Phone Number on SIM Unknown It appears to be working correctly, just curious why it doesnt know my phone number  

Questions

 • Android

371

2

0

Sim Incompatible

So I'm currrently in the process of unlocking a iPhone 5 16gb to use with my ATT goPhone plan. DeviceIphone 5 16gb ATT GSM Events So farAsk ATT to unlock the device throught the unlock portalRecieved confirmation and waited 2 buisiness daysRecieved a confirmation that the device is now unlockedAttem

Questions

 • Apple

802

2

0

0

Using unlocked Tecno Camon 12 with current ATT plan

Hello, I have a Tecno Camon 12 phone that I've used abroad. I want to use it on my ATT plan in the US, but when I put in the sim card it isn't recognized. Do I need a different type of sim card from ATT for this device or is it not compatible with ATT?   Thanks,   Danny

Questions

 • Android

88

1

0

Unlock device

Hi, I used to be an AT&T customer, had the service for 6 months, paid my device off in full already, and have had the device for 6 months now but I am still unable to unlock my device on the portal. I have no outstanding payments and am no longer in the US (and won't be returning for an extended

Questions

 • Apple

39

1

0

Complaint - Trail Camera Pre-Paid

I have a pre-paid sim card in a remotely mounted trail camera. This is NOT new technology.  I am sure I am not the only customer with this issue.  I  cannot get any tech support at all because they want a pin number.  They want me to put the sim card in a phone to receive a pin

Questions

 • More AT&T PREPAID Discussions

43

5

0

Prepaid SIM card

Is the SIM card different for prepaid and contract services?

Questions

 • Plans & Features

273

1

0

0

eSIM on prepaid

How do I switch to an eSIM when I have a physical SIM? Stores won't help you as soon as you say you have prepaid. I want to know before I get a new phone that requires one for dual SIM.

Questions

 • Account & Usage

72

1

0

Need to recover att prepaid online password without signal

I called you guys for this problem but i had no solution, basically i need to get my online password that i was never provided, only a 4-digit passcode was given to me, but i need to activate my old phone number into a new device with a sim that i just bought, please help. My number is 5613730299, I

Questions

 • Account & Usage

12

0

0

Unlock IPhone 6+

I had my unlocking request approved by AT&T, however, they do not seem to have told Apple as the phone continues to show as locked on Apple's servers and I get the message SIM not supported when I try to use my new carrier. Has anyone had any success in getting help from corporate-owned AT&T wireles

Questions

 • Apple

46

2

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

48

2

0

How to use old SIM again after updating device with new SIM

I had a AT&T prepaid SIM and have used several day. I bought new SIM and update device with that SIM.But I broken new SIM so I tried to use old SIM but show the message "We seem to be experiencing system issues. Please try again later." when update device web page.When I insert SIM in the phone, SIM

Questions

 • Phones, Tablets & Devices

211

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.