
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
I have been receiving callers with an unrecognized number leaving voicemail message. The voicemail message is actually TWO voicemail messages. The first message is a previously saved voicemail, and the second is the voicemail left by the caller. Each time this happens, a different old,
Questions
•
Device Features
We just got a new phone for our daughter (who is a minor). Within the first three days of owning the phone, she has received repeated texts and phone calls from various spam providers - including obvious scams and pornography. We have other wireless phones (including an AT&T phone) withou
Questions
•
Data & Messaging Features, Internet Tethering
Account opened in my name they say I owe 1500.00 balance from year and half ago I just found out about this account how do I remove and fix my credit report and score
Questions
•
Wireless Account
I'm getting notifications about blocked websites from the mobile app but I'm not getting that message on my laptop when the block occurs. It appears based on the attached screenshot, that the blocked website is an ad server on a large media website that I'm viewing. If I directly go to that w
Questions
•
AT&T Internet Security
I believe that the camera o. My phone is being monitored by an outside malware and here are also sounds being cast through my phone that are not from me or the individual people that I call or speak to on the phone
Questions
•
Wireless Account
With AT&T ActiveArmor VPN active (listed as "Network" - "Safe Browsing" on the iOS app), calls cannot transfer from AT&T Wi-Fi calling to the cellular network and the device takes 60-120 seconds to be able to connect to a cellular tower for any purpose after leaving a wifi connection. All ca
Questions
•
Network Coverage
So does anyone have a NAS setup that will work. The modem has the pinholes disabled and no incoming connections are allowed. So a remote reflector of some type is need to make the connection. All I can find is the WD device which is said to not be secure. All of the cameras have been upgraded t
Questions
•
AT&T Internet Equipment
I recently got my first Macbook Pro. I have the AT&T McAfee installed on all my other laptops. Where and how do I get the McAfee for my Macbook Pro. I cannot seem to find a download place for the Mac.Thanks, JT
Questions
•
AT&T Internet Installation
I have an idea to improve spam number lookup in AT&T Call Protect. Right now I can’t do a hard press of a number to see if it’s legit or not. The only options when doing a hard press are (1) call the number or (2) cancel. What about a third option: "lookup" up the number hard pressed? if this
Questions
•
Account Features
I went through the process on the website, giving the acc info and iemi or whatever that thing is, now when reading the email it says I need a non-AT&T sim card?! I don't have that, is it the only way or can I go to the store and they can help me further or am I legit utterly (Edited per communi
Questions
•
Samsung
Someone keeps using my account to send spam emails, I've tried changing the password several times to no avail. I think part of the problem is that the recovery options for me are messed up; I am unable to add or remove recovery emails/phone numbers and there are some clearly fraudulent emails set u
Questions
•
AT&T Internet Security
Can't recall password, cant recall security questions and being told my zip code for my security question is incorrect that was set up so how do I get the password reset? This is a subaccount email and I tried to fix it thru the main account and it wont allow me to reset the password. Any oth
Questions
•
AT&T Internet Security
I set up ATT email on my laptop and used a secure mail key for the password. Now I am trying to set up a new laptop with ATT mail, but can't remember the secure mail key that I used. How can I find it? My email client just shows "dots" for the password.
Questions
•
AT&T Internet Security
Hi My email service is att.net via yahoo, since when I had a landline. The password change process routes to sites that start with uverse3. I changed my password -- apparently -- and when I login to att.net site via a browser I MUST use the new password (that is good). However when I get email from
Questions
•
AT&T Internet Security
LG V20, Android 7.0I installed the Mobile Security App, and am confused by the report that System Advisor is giving. It says "No Root Access Detected" but underneath it says "Detected 18 hrs ago" Is this just a poor choice of words? Does it really mean "Checked 18 hrs ago" or was my phone in fact "
Questions
•
Android
I fell asleep with my fingers on the screen...Must've locked device due. Now I cannot unlock it because its asking for 8 numeric password... I don't recall it? How can I RECOVER MY PUK CODE if I cant
Questions
•
Android
American Consumer Institute has just released a study (http://www.theamericanconsumer.org/wp-content/uploads/2018/09/FINAL-Wi-Fi-Router-Vulnerabilities.pdf) showing that the vast majority of routers in common use today have serious security flaws that would allow hackers to steal your data and, if y
Questions
•
AT&T Internet Equipment
I have seen some posts which say sub-accounts cannot be deleted, that they need to be disabled for 90 days before they are auto-deleted (which is kinda silly). Other posts I have seen seemed to indicate that a sub-account can be deleted, there are actual steps to do so, but I cannot follow those ste
Questions
•
AT&T Internet Security
I’ve been losing my connection to my VPN a LOT and only connected to my home WiFi network. I’d like to find out if it is because of the various protocols I’m using or an ISP-specific policy. IPSec, IKEv2 and OpenVPN have all been problematic, but the factor that inclines me to investigate policy fol
Questions
•
AT&T Internet Features
My att.net email has become basically unusable, because I keep having to reset my password for: "The limit for unsuccessful sign-in attempts has been reached. Select Forgot user ID or Forgot password to restore access. CARE CODE: 205.2 [LU003]" The important thing to note here is that
Questions
•
AT&T Mail Login & Security