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AT&T Agent phishing/Scam?

Was just signing up for AT&T internet service on the main ATT.com site when i had a few iffy things happen back to back. After Submitting; the Order never fully processed, confirmation email never went through, and the chat agent sent a fishy link. Anyone else seen this? my scam sense was t

Questions

 • AT&T Internet Security

77

2

0

Customer service

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa

Questions

 • Wireless Account

38

2

0

Charged with data overage because my son used date while out to sea in the navy

Good morning,My son is on his first deployment and did know using apps while out to sea would charge a lot in data usage. He is on my plan and we were charged $723.21. When I called the first time all att tied to do was sell me more stuff and told me it wouldn't show up until the next pay period bu

Questions

 • Wireless Account

65

3

0

How do I block No Caller ID calls?

I have an iPhone. I do not want to block calls from anyone not in my contacts.  There are many times I need to be able to get calls from a service provider, a friend of a friend, a doctor, a car repair shop, or someone wanting to consider hiring me - and those people would not be in my contact

Questions

 • Account Features

167

1

0

Unlock iPhone

I bought an iPhone from a AT&T client, after 15 days he called AT&T and told the iPhone was lost/stolen so AT&T listed the IMEI in the blacklist and now I am unable to use the SIM card in the iPhone. I have text messages, money transfer to his bank account, box of the iPhone, .... . I

Questions

 • Other Phones & Devices

153

11

0

The ATT store sales rep ASSURED me mulitple times that my bill would be $50 per month with my plan......

Bill is showing up as $60 pretaxes. I was paying $30 per month for unlimited EVERYTHING with T-mobile and now ATT is expecting $60 a month for 3gb data and no tethering? (Edited per community guidelines) is this?

Questions

 • Wireless Billing

29

3

0

Charged $500+ for an unintended international call

Hello, I am reaching out for help because I feel like leaving AT&T after this horrible experience after being an AT&T customer for over 20+ years. This is what happened:  I went on a cruise out of the country from Apr 17- Apr 24, 2022 (from New York City to Bermuda and back) On the

Questions

 • Wireless Billing

92

5

Closed

How AT&T treats a 30+ year customer PT 1

These are my notes regarding my request to add a digital phone to my home internet 50 service on August 11th. And how at the end of a 30 day battle I am expected to pay $58/month for Internet 25 when prior to August 11th I paid $38 for Internet 50. This is the story of a corporate giant (badly manag

Questions

 • AT&T Internet Account

164

11

0

You could not possibly have worse customer service

I called customer support months ago when a promotional rate on my internet ended. I was not expecting to renew that rate, but wanted to drop from the 1000 Mbps tier to the 300 or 500 tier to save a little on my monthly charge. The clearly outsourced rep told me that it was not possible for the rep

Questions

 • AT&T Fiber Account

63

2

Block domain from texting

I am receiving spam texts from the same domain. I block/report each text, but is there a way to block the entire domain?

Questions

 • Data & Messaging Features, Internet Tethering

74

2

0

At&T "Thanksgifting" rewards program ongoing problems.

when you go to click on a contest link...that is suppose to be a "Thank you" to customers...why do ppl get this message- "Authentication erroraccess_denied - identityToken - access_denied - User not supported".....and then be told this by Agents - "Safwan 7:25 PM We are having an ongoing Issue with

Questions

 • AT&T Internet Plans

98

16

0

Logistic Mismanagement, Failure To Communicate, BBB Complaint

This is a direct copy of a BBB complaint I was forced to submit due to AT&T failing to communicate properly: In October of 2020, I saw a promotion to switch to At&t and trade in my iPhone X for a $800 credit when opening new accounts. This was a great deal, so I jumped on it. I followed the

Questions

 • Wireless Account

49

5

0

Losing the Audience Network is a deal killer for me.

Just letting you guys know that killing the Audience Network has killed our relationship. I don't say this lightly after being a U-verse customer and AT&T stockholder for 15 years. But that channel was one of the very few I enjoyed amongst the droves of incessant, pandering networks of simpleton adv

Questions

 • Watching U-verse TV

41

0

Fixed Wireless Useless

Since the end of December my fixed wireless service has been terrible. I am experiencing 20% to 50% percent packet loss. Huge latency, right now, into the 1000s. Can't watch videos or even game. Just regular surfing websites is almost like the old dial-up days.Had a tech come out. Told me that

Questions

 • AT&T Internet Equipment

66

1

0

AT&T deceptive billing

Back in Nov 2020, I took AT&T up on their offer, trade in my iPhone XS with a credit of up to $700 on a new iPhone 12. 3 things I failed to notice: 1. They only credited me $245 and never paid it back to me or credit on my monthly bill 2. They (the company rep at a company store) changed my acco

Questions

 • Wireless Billing

73

4

0

Bad for Small Businesses - DON'T DO BUSINESS HERE EVER AGAIN

I went to the AT&T store near me yesterday to set up a business account. My priority was to get the Netgear Nighthawk 5g pro for my food truck and the wireless plan that came with it plus brought my own phone number to set up the new business phone plan. The guy at the store set me up with everythin

Questions

 • Wireless Account

91

3

0

Closed

AT&T ripped me off!

I traded in a phone in January 2020 for a $300 credit and followed the rules exactly! AT&T will not issue the $300 credit but accepted my phone that I mailed back. It is robbery. I have made close to 50 phone calls and spent numerous wasted hours talking to many incompetent employees that don't

Questions

 • Phone & Device Upgrades

482

11

I was promised a $200 reward card for starting service. I then entered the code on the reward site, and it states "reward disqualified".

Dear Wendy Swan,Congratulations! Your recent purchase of AT&T servicequalifies you for a AT&T Visa® Reward Card*.It’s easy and quick to claim your reward online.Just follow these steps: I did so, and the reward has been "disqualified" FOR NO REASON. I will PROMPTLY disconnect service as

Questions

 • AT&T Fiber Account

243

0

0

Nearby restaurant using customer phone number for over-sea spamming?

We  frequent a small carry-out restaurant that uses the customers phone number to identify the order for pick-up (it is call-in or on-line order only).Without fail- within a week of eating there, we start getting spam texts from overseas for phone (Edited per community guidelines)/porn etc...What ca

Questions

 • Data & Messaging Features, Internet Tethering

87

9

0

No credit for trade in phone

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

Questions

 • Phone & Device Upgrades

92

1

0

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