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data usage incorrect

My electricity has been off for several days but ATT&T is still showing wireless data usage.   Furthermore, even during the periods when electricity is available and the wireless router is turned off and ALL devices ate off, AT&T is still showing usage.  And, furthermore in the wee

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101

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Received Blacklisted phone? Any idea how to fix?

Hello I got an iphone 11 pro max recently and it would not let me put my number on it and i soon learned the imei is black listed how can i fix this? Is it fixable or did i get scammed?

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60

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AT&T customer service has lied to me about the cost of my internet plan. (SCREENSHOT PROOF)

AT&T customer service has lied to me about the cost of my internet plan.​-AT&T Uverse11/24/2019:Originally, I was checking to see if I still had a contract with AT&T. I wanted to see if I would owe a termination fee before deciding to switch to a different internet provider. My internet

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269

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Scam or not scam

I received the following message in my email. I have never been a Frontier customer, so I think this is a scam. But I would like confirmation."Dear Frontier user  Your  incoming mails were placed on pending status due to the recent upgrade to our database, and also exceeded the storage limit of 1 GB

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2.2K

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att from, start to finish lack competent, Supervisors, Billing, retention Loyalty and don't forget CORPORATE

To AT&T Corporate It’s long but please read #Grrrrrr I had spoken with ATT customer support a few days prior to my visit to the ATT store, and originally, they told me to go to an Apple store to trade in my iPhone, however when I got to the apple store, they told me they do not do trade in’

Questions

78

3

Blocking “unknown caller” with ActiveArmor

Lately I’ve been getting numerous calls a day that my iPhone reports as an “unknown caller” that have no phone number associated with them. These calls are all fraudulent calls saying I bought an iPhone 14 which I didn’t. I want to block them in ActiveArmor, but the calls don’t even show up the

Questions

53

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ATT Mailed Offer for Fiber ATT300 for $40/per Month with Bundled Service

I signed up for the offer at $40/pm for Fiber 300ATT bundled with my existing ATT wireless account. ​ Why am I being invoiced at a $50/pm rate plus $10 for equipt rental? The invoiced/billed amount is in direct conflict with the ATT mailed offer. ​ Where can I send my payment demand letter to

Questions

84

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No credit for trade in phone

I purchased the new iPhone intending to trade in my old iPhone 8+ for a credit. I received a padded shipping envelope from AT&T with an address in La Vergne, TN. I packaged my phone and shipped it mid December and the USPS update on the tracking number says it arrived at the Nashville, TN Distri

Questions

138

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Why won't you unlock my devices and let me leave?

For well over a month now, ATT refuses to complete my repeated request to unlock my devices and allow me to leave their service. I have invested at least 12 -15 hours of my time invoved on various chat sessions (I have all of the transcripts) as well as phone conversation (I have detailed notes).

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120

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What would you say?

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

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55

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I returned the package with the phones I received, I was told it was received and they knew it was mine, they won't give me back my money.

I was in an attempt to switch services to AT&T and I ordered 6 phones. After the price came out and I found out I was misled by a salesperson, I immediately returned the package. After they received my package, and I called multiple times to confirm that they did, they told me I would be receivi

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11

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5G at my house guaranteed

Just want to put a post on here about how corrupt AT&T is. When switching over from TMOBILE to AT&T, I was guaranteed in the store that my house would have full 5G no problem.  So I signed up, get home and I don't have any service.  I called in and was on the phone over 2 hours pa

Questions

58

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I was scammed

I saw AT&T still had their "any year any condition" deal going on with Samsung and I decided walk into an AT&T store to trade in an old Galaxy S3 for $800 credits which went great. I decided to use the credits to get an S22 and I was told by the manager there was a promotion going on where I

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51

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TERRIBLE, TERRIBLE CUSTOMER SERVICE and no response from "supervisors" as promised

Our small family-owned business has used AT&T for 14+ years now. We renew/renegotiate our contract EVERY October because most all AT&T customer knows they will easily double your price and say the promotion ran out if you don't renew annually.  Every year it takes several hours on the

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44

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Flip 4 I've been scammed

So I have been a Samsung customer for over a decade..  however I feel as I have been scammed both by att and Samsung.   I've had the flip 4 for one month and the screen has already broken..  not too mention it's crucial my phone be able to handle multiple task at a time.  &

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48

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bogus collection notices from AT&T MOBILITY

My dad is getting bogus collection notices from AT&T. His account is long closed and paid. I paid the 1st collection company "Enhanced Recovery Company, LLC" $77.85 on 12/1/14. He got another notice from "EOS CCA" on 12/17/14 for $242.28. And again from "AFNI" on 6/28/15 for the same amount. PLEASE

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2.4K

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Closed

cancelled account

cancelled account and suspended lines fraud team cancelled service and lines

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69

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Do not believe the info from agents online/in-store and stay away from AT&T

I tried to trade in my old phone and get a new phone with a new line on AT&T under the $800 trade-in promotion. I tried to place the order online 5 times, and each time they told me that the order was placed successfully and I will get the phone with a new sim. Each order got canceled with no ex

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62

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Password lockout, ongoing problem

Care code 205, to many unsuccessful login attempts. Been getting this for weeks now. Are they going to get this fixed? I'm running out of passwords!

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49

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SPAM / SCAM CALLS COMING FROM MY LANDLINE NUMBER

Today I received a call from a woman who screamed at me for calling her home from my landline number. I never made this call. She insisted that she was calling to report my number as fraudulent. What can I do to ensure this doesn't keep happening?

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