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Ordering

I recently ordered the galaxy smart watch. The order process went great, however the processing of the order itself is proving to be ignorant. I got the order confirmation which still says in progress. If I call the number for the order status however it says that my order is complete. So, I cal

Questions

 • Phone & Device Upgrades

39

1

0

Trade in

How much for an iPhone 11 pro when trading In a Samsung galaxy note 8?

Questions

 • Android

15

1

0

hbomax activation

How do I activate hbomax. I have elite plan but don't see anything regarding gnomes on my acct

Questions

 • Login support

27

1

0

Unlock my device

I can't unlock my samsung note 10plus (which has been paid off) because AT&T claim the IMEI number dosn't match a compatible device. This is the error message that I have been getting "Your unlock request was denied because the IMEI number doesn’t match a device that’s compatible with the AT

Questions

 • Android

72

2

0

Can't get service tech out to fix a cut line under ground

There a cut att line sticking out of the ground and we can't get att to send someone out to check if dangerous or to repair it

Questions

 • AT&T Internet Equipment

19

1

0

Phone Return

If I turn in my Samsung Galaxy S9+ with zero cracks, how much money will I get in return when upgrading to the Samsung Galaxy S21 5G?

Questions

 • Samsung

12

3

0

Mad customer

I have called customer service 2x spoke to lula, I have screenshots of my account and bank account, I do not have auto pay set up.. 48.00 has been taking from my account, she argue with me saying I was lying bc nothing has been charged!!!! I just want my money returned!!!! 

Questions

 • More AT&T PREPAID Discussions

14

1

0

Charges

I added an additional phone line using a phone I already owned. They sent me a SIM card which will arrive on the 21st of April but they are charging be from the 17th of April for the phone line and I wanted to know why we are paying for this time when we cant use the phone.

Questions

 • Wireless Billing

12

1

0

Samsung Galaxy S10Plus

My phone is not updatin . How can I fix this?

Questions

 • Device Features

19

1

0

Samsung Galaxy TabE 8.0 is google locked

I bought a Samsung Galaxy At&t TabE 8.0 from a little yard sale/flea market thing while I was out of state got home with it and it is google locked I have no way of contacting the original owner what can I do to bypass the Google verification lock?

Questions

 • Other Phones & Devices

11

2

0

Modem blocking signal to my cctv

My modem is blocking my security system I just installed last night. How Do I Ask At&t to unblocked signal so my cctv can work in my cellphone ?

Questions

 • AT&T Internet Equipment

19

2

0

Never received my Samsung a57

I got a bundle online with my satellite Internet and home phone in was talked into changing my plan from Verizon to AT&T M was posed to receive a phone in the mail Say it was gonna here saturdy did not come then it was supposed to be here Monday in it did not come . Already reported this have no

Questions

 • Phones, Tablets & Devices

10

1

0

Processing Order

I ordered a Samsung Galaxy s10e today and nothing has been taken off of my bank card and it says order is processing. What does that mean? How long until I get a phone

Questions

 • Wireless Account

38

1

0

At&t lost my trade in phones!

I switched from Verizon and took advantage of a promotion allowing us to trade in our gently used and PAID OFF galaxy phones for the new Note 20 phones. When the new phones arrived we packaged the old ones in separate boxes, used the enclosed return labels provided by AT&T and dropped them off a

Questions

 • Samsung

45

3

0

How do contact the Chief Executive of Customer service for a complaint?

Good evening, I have been a customer of AT&T over 10 years now.  I have had the worst experience with this year with a supposed new Samsung 20 5G phone,  that I ordered over the phone 1 August  2020.  I had never ordered a new phone over the phone and I only did it this time

Questions

 • Wireless Account

45

4

0

Hotspot network temp unavailable

Questions

 • Data & Messaging Features, Internet Tethering

16

1

0

Get text message

Phone dead, and need to get text messages [EDITED per Community Guidelines]

Questions

 • Android

15

1

0

Galaxy S7 (G930A) OTA "Update Failed" error message on MMB29M.G930AUCS2APH1 build

My device is currently on the July 27, 2016 update, so I'm 2 updates behind. When I try to update to the August 25, 2016 release, it downloads all 62MB as expected. After the phone reboots and tries to install the update, it gets to around 20% and I get a message saying "Update Failed". I've tried t

Questions

 • Samsung

407

4

0

0

AT&T Best Buy workers fall short on free iphone 11 mobile plan.

Hello.. My name is Dustin from the Southeast Texas area. In Feb. of 2020, I went to Best Buy and added a second phone line under my existing account.  Best Buy offered us the "free iPhone 11 64gb" promotion through AT&T which after paying the first three months of the phone's bill would th

Questions

 • Wireless Billing

14

2

0

Unlocked Verizon galaxy 7

Been using an unlocked Verizon galaxy 7 for 2 months on at&t. Had issues with voicemail and pictures when texting. Still happy w at&t services. Somehow I lost internet capabilities this week.  Devastating! I restored phone to factory settings then restored backup. No difference. Please

Questions

 • Samsung

12

1

0

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