Dear AT&T, You want me to activate a cheap budget phone (U318AA) as a replacement for the premium phone I currently own because you decided to switch everything to 5G? No, This cheap phone is going to go right into the garbage. Thankfully, as a person who enjoys working in the Information Tec

I have been told by ATT that my BV9800 will no longer wok as of February. I would like to find out of the Blackview BV6000 will be supported. The ATT chat and phone help services have been completely useless in this regard. I need a rugged and waterproof (not just water "resistant") phone u

My son and I are leaving Tracfone and Net10 because they want to go to Verizon network sims. We do not have that good network in our area we have excellent ATT coverage through Tracfone and Net10 but they are changing to Verizon. Would we still be able to go to ATT Prepaid? We get better service bar

Regardless whether I use the computer or the myatt app, when I attempt to set up an extended payment arrangement from the page:  https://www.att.com/my/#/makePayment/arrangeLatePaymentit will not allow the transaction to go through. The error message I receive is: "We are unable to process

My new S22 has been giving me problems with all of the speakers, they make a crackling noise whenever music, ringtone, alerts, or when I talk on the phone. This usually happens when I arrive in another city by plane, I turn my airplane mode off and my service looks to be normal until the speakers a

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

If I establish NEW service with AT&T, can someone from AT&T please confirm the below (received from AT&T Chat Support) is true if I want to use the DUAL SIM card function. If I trade in an iPhone Xs ("valued" at $800) for a 13Pro: -I am required to do a payment plan for

Learn what you need to do to unlock your device and the requirements To unlock your device, you need the right keys. By keys I mean, device eligibility. Unlocking your phone seems cut and dry but there are requirements it must meet first.  Below you learn which set of keys you'll need before

Hello, I recently moved to Europe, and am no longer on ATT. Before I left I unlocked my phone in-store. Now, I am worried that I am no longer able to get carrier updates on a phone I paid $1000 for. I use this phone for work, and if I don't get Android Security Patch Level 2020-04-01, I will no long

A little more than 2 weeks ago I was able to download all my Voicemail messages to my hard drive. Now every time I try to download Voicemail messages I get a "BAD REQUEST" answer from ATT Server. At first I used to get the error Pop-Up messaga that "ATT IS HAVING TECHNICAL DIFFICULTIES. TRY AGAIN

Zero Bars or No Network HelpMany things can affect your wireless signal, some will surprise you! Learn about what can affect your wireless signal, and what you can do to improve it. Signal Loss - Is It Us or Something Else?Environmental Factors - Dead ZonesAt my sister’s house, there is one sp

I bought a Samsung Galaxy S9 off of eBay used, it is locked to AT&T and i do not use AT&T. I submitted the unlock request but didn't accept the email in time, i tried requesting again but it says that there is already a request in progress. How do I request another email to confirm it

I want to block a phone number

I have requested my phone unlocked through the website. https://www.att.com/deviceunlock/unlockstep1 After following the instructions, they sent me a email to verify the request. The Email response had a 24 hour time limit and i was not able to respond in the 24 hours. When I checked that status

I understand first bills are higher. However, when I established new service in the ATT store, I showed them my special offer for fiber customers.  I assumed the employee put the rate plan in.  My online bill reads as if I just walked in off the street and was offered no discounts. 

I purchased the new Z Fold 3 but decided that it wasn't for me and initiated a return. I used the return label to ship the phone back and I've been waiting for it to be credited back to my account so that I can purchase a different phone. When I check tracking it says my package is available for pic

Hello For the past few months I have been making a payment for a prepaid cell phone. I do this on a monthly basis and it is not auto deduct. I manually make the payment. I have been trying for the last few days to access the site to pay but get the following message;

When you open the "AT&T Cingular Flip 4" phone, there is an encircled number, on the top left of the [Main Screen], right next to the AT&T logo. Mine is at 2, but it doesn't seem to have a relationship to neither [Text Messages] or calls in the [Call Log]. What is it? The online manual doesn

I am still paying off my current phone, but I got a new phone from Samsung site. Is it possible to activate the new phone to use and still continue making payments on the current phone.

Hello, I hope someone can help me. I have tried many different avenues and have been unsuccessful. I need the actual phone numbers called from my landline. I can see the statements but there are no numbers there. Thank you