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Can't Get Into Email

Whenever I try to reset the password to my email to get in by filling out the User ID and last name, I'm met with the message:"Hmm… we can’t reset your password We don’t have the account details needed to complete your request."There's no other way to get into email.

Questions

97

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computer connecting to router but will not log into internet

I moved my computer to a new location this afternoon and am trying to log into our new ATT service. Computer was working fine with the previous location’s ATT service when I shut it down this afternoon. All of our smart tvs, ipad, & phones (both I-phone & Android) log in with no problems. T

Questions

38

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Where can I get actual help?

For 2 months this has been a nightmare. The more services I add to my account the worse it gets. From direct pay getting canceled to being charged an extra $10 because of their mistake, or an extra $5 for them to "help" me pay them and an extra $10-15 for the late payment for said mistake. To login

Questions

22

1

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Can't access sbcglobal.net email

A couple weeks ago after my computer did an update I tried to login to my sbcglobal email account, When I entered my password I received the error message as incorrect user or password info.  I tried again and made sure that both were correct and I received the same error message.  Finall

Questions

60

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sbcglobal.net login and password issues

Hello - for the last several days, every time I try to access my email, I'm receiving the below error. I realize that human error. fat-fingering, etc. can cause this to happen sometimes; however, it seems to be something daily.  I know for certain that this is not operator error for the past f

Questions

125

2

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Need to reset pacbell.net email password

I have an email account that stopped working a few weeks ago.  It was one of my sub-account emails.  I need the password reset.  The "password reset link" support sent did not work.  Need it done with urgency.  Who can help me out?

Questions

181

5

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Cannot reset Sbcglobal password

Hey AT&T support, saw a few threads where you were able to help over DM's with issues of: "Hmm… we can’t reset your password We don’t have the account details needed to complete your request." When attempting to reset the password on an old sbcglobal.net email. Would love if some

Questions

12

1

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help resetting email password

My email says my password is invalid and nothing has changed. I do not know the answers to my security questions. I need a temporary password sent to my email account as I can still log in on my phone just not my computer. Please let me know how to get help. Or is there a phone number I can call to

Questions

66

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“Hmm…we can’t reset your password” message

When I try to reset my ATT email password I receive a message that reads- Hmm…we can’t reset your password. We don’t have the account details needed to complete your request. I have had this email account for around 20 years.  Please assist me. 

Questions

35

4

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Voice Mail sign in

I had to buy a new Go Phone cell phone in January of 2022. I have an account with AT&T and my wireless is one of pay as you go account since we rarely use our wireless. I was admitted into the hospital with covid pneumonia and was in the hospital & rehab for over 2 months. I was unable to se

Questions

38

1

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Att Email Login reset password

I don't have access to neither my contact email or user ID currently.com email account and I don't have service anymore for the phone number associated with my account to verify and reset my password I need to be able to update one of the two I have my cellphone number or updated email address to pr

Questions

15

1

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Email logon failure

Unable to logon my att yahoo email account despite repeated tries. Chat with tech support for hours, on Monday, Tuesday, and Wednesday, no joy. They referred me to 877-267-2859. Eventually after automated questions and live agent, she transferred me to internal tech support, who could only help me i

Questions

89

2

Care Code:205.2 [LU003]

I'm trying to login an AT&T email address that is through yahoo. When I enter the userid ([email scrubbed])  and the password it comes back with ....   The limit for unsuccessful sign-in attempts has been reached.  Select Forgot user ID or Forgot password to restore access.&

Questions

308

3

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Do not fall for offshore sales tactics

Of shore sales lie manipulate lie about not being able to look up accounts pursue sells at all cost even if u have account info to continue they will tell u they can't but they can will try and tell u they must verify u to transfer u just to gain access to account a ruthlessly hound u and tell u tha

Questions

65

10

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Att said they don’t recover passwords anymore

After being on the phone for 1 1/2 hrs. Att said they do not recover passwords anymore. After having my email for many years, now what? I’ve been using it for doctors, banking. There should be something they can do.  My husband is a former employee.  Was told a notification was sent out

Questions

56

8

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bellsouth.net email pass word locking out

since March 6, 2022, I have had to reset my password 11 times- when I go to my account, and attempt to login, the error message will indicate that I have tried to log in too many times and need to reset my password. I have tried leaving my computer logged in - good for about 1 to 2 weeks and then th

Questions

54

1

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Constant password resets to log into AT&T

Every time I try to log into the att.com website, I get an error message say that "opps, something went wrong, try clearing cookies".  It does this in Chrome and Safari.  Nothing works, caps are not on and keyboard works fine.  After reset, it takes me to my account directly.  If I log off and try t

Questions

393

9

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I have been unable to access my sbcglobal.net email account since upgrading my mobile phone with AT&T.

I need to have my password reset for my sbcglobal.net email account, however all attempts have failed when using the online options and when calling 800-320-9335 and 800-288-2020. I believe part of the issue is that I do not have an AT&T internet account and do not have an alternate email or pho

Questions

168

1

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CARE CODE: 205.2 [LU003]

Can't log in to my email on one device (desktop). Can easily log in via phone, tablet, laptop and another desktop.  Receive CARE CODE: 205.2 [LU003].  I have never had an issue with incorrect password and since I can log in via other devices, this obviously is some sort of error between

Questions

274

17

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Changed pacbell email password - now I cannot sign in without a verification code to account I cannot sign into

I changed my pacbell email password and the next day I was prompted with a captcha verification that sent a code to my email. Problem is that I cannot access my account to get that verification code. I tried using the Yahoo sign in helper and entered my recovery phone number but a text with the code

Questions

15

1

0

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