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17 hour and no internet service

Hi. Att & t is the worst ISP service I've ever  used. I commenced service  with you on 6/14/2022 by 6pm EST and the next 48 hours, service is gone! I work from home and I've not had service/network  connection since 4:30 pm EST,  yesterday 6/16/2022 till presently.

Questions

 • AT&T Fiber Account

32

1

0

Austin TX Cell Service Problems Dec 2020

My service is usually very good here in Austin, excluding new construction at The Domain which seems to have bad service across the board for most providers. This last week service has been extremely spotty. It started Late November and hasn't improved. My calls cut out and I cant even play Spotify

Questions

 • Network Coverage

162

1

0

A BIG corporation with no contingency plan

In wake of Nashville bombing right in front of AT&T (batman) building triggered outages in Tennessee, Kentucky, Indiana, Alabama, Georgia, Illinois, and Missouri for days now. How come a big cellular provider, maybe America's biggest doesn't have a contingency plan in case of natural or huma

Questions

 • Network Coverage

40

2

0

Lack of coverage in TX, LA, OK, MI, RI

It appears that a squirrel knocked out about 1/3 of all the AT&T cell towers this year?  What happened?  No one in my family that has AT&T can make or receive calls except on the highways.   Cell coverage has been very good for 6+ years here and in other states until thi

Questions

 • Network Coverage

36

2

0

International Add on

I have paid for international travel add on and East Asia long distance add on but I can't receive any texts in China.

Questions

 • Other Phones & Devices

42

2

0

Closed

The Problematic So-called "3G Going Away" Campaign

Text messages from AT&T recently arrived at my unlocked 4G/LTE mobile phones, claiming that my device will stop working soon due to the elimination of 3G network by AT&T. It was indicated that a short list of limited make and models of devices would continue to be supported by AT&T in th

Questions

 • Network Coverage

38

1

0

phone cancel did not occur; no service, but billed for 18 months.

I've been charged $1304.97 for a service I didn't use, and was _NOT_ available to me. In May 2019, I thought I was cancelling one phone, and transferring the service to a new phone (We moved). What actually happened is that the old phone was not cancelled, and autopay kept sending money to AT&am

Questions

 • AT&T Phone Account

29

1

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

59

4

IPhone 3GS: no service

I recently moved, and my iPhone 3GS is consistently registering "no service" in my new apartment. (I live in a populous, iPhone-intense neighborhood of Portland, so this makes no sense to me.) The phone works when I walk down the block. It is connected to our wi-fi network. Is there anything I can d

Questions

 • Network Coverage

439

1

0

0

When is uverse to be fixed after irma?

I am in S.FLa 33317 and had power back for 3 days now and still no net or tv. No reps answer anything. One rep in India had no idea what a hurricane was and told me my modem is bad and sent me a new one. My modem is fine. Nobody in my neighborhood with Uverse has it working. No estimated times to fi

Questions

 • AT&T Internet Installation

1.8K

15

0

Not registered on network issue

Hi...i recenlty moved to Hilo, Hawaii, USA and i bought a prepaid SIM from nearby walmart. i activated it mysely following instructions and took 30 $ prepaid plan. I'm using Samsung Galaxy A33 5g phone. the issue is whenevr i'm trying to make a call it says not registered on network. i went to nearb

Questions

 • Network Coverage

56

3

0

Not keeping scheduled appointments

Home phone has a lot of static in the last 3 days. Called AT&T the afternoon of 6/15/2021. They said they couldn't come to fix on 6/16/2021, but could come out on 6/17/2021 and give me the 12 hour window 8am to 8pm. I checked this morning of 6/17/2021 to see if they are still on the way for the

Questions

 • AT&T Phone Equipment

66

1

0

BILLING AND CUSTOMER SERVICE

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

Questions

 • Wireless Billing

43

4

0

Japan no service

I live I japan, I have iPhone 5S and I use the international plan.   For the past few weeks my phone (and all of my colleagues phones) have been in loop of changing from docomo service with full bars to KDDI which has 0 bars and then finally no service.  This loop happens everywhere I go all day lon

Questions

 • Network Coverage

495

1

0

0

Unreliable service

Moved to Att fibre from comcast recently assuming it will provide better performance and will be reliable. I work from home and therefore internet is very critical for me. This morning I woke up with no internet service, turn out the modem somehow dies and would not power up at all. Called att suppo

Questions

 • AT&T Fiber Equipment

56

3

0

AT&T U-Verse field technicians not working weekends

This past Saturday morning, August 20th, we had an area outage that, we found out later, was due to a car hitting an AT&T pole near our home. I called tech support that Saturday morning and they confirmed the outage. I called back Sunday morning and the tech said the area outage had been resolved, s

Questions

 • U-verse TV Account

2K

1

0

0

Unable to make/receive voice calls

Since about March 3rd, I have been unable to make or receive calls. SMS and visual voicemail are unaffected. None of the solutions in any of the dozens of posts on this forum have worked. I visited an AT&T store on Monday, March 7th for service. The technician was very apologetic but he was u

Questions

 • Samsung

223

4

Wireless Bill phone bill

I was locked up in jail from February to October how can I make payment plans to get this 921$ bill to go down

Questions

 • Wireless Billing

28

1

0

Non-returned device fee

I recently had an issue with customer service and AT&T that still has me considering switching carriers. The only reason I'm posting about this is in hopes that no one has experienced it and were wrongly charged a fee for something. In April of this year, I upgraded my iPhone to a newer device

Questions

 • Wireless Account

42

3

Sevice is unavailble but all my neighbors have it. HELP!!!!

We just moved in to a brand new house. We searched our address on uverse.com to see if it was available to us and unfortunately it wasn't.  I started asking my new neighbors who they use for phone/internet/tv service and everyone said Uverse.  So I went back to uverse.com and sure enough

Questions

 • U-verse TV Account

3K

10

0

0

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