Hi I have a prepaid At&T sim card and I wish to change my plan on my account. However, I forgot my 4-digit password (it is not the last four digits of my number) and cannot access text message from the sim card because I am in Singapore. What is an alternate way to reset my password?Thank you!Cordel

I called you guys for this problem but i had no solution, basically i need to get my online password that i was never provided, only a 4-digit passcode was given to me, but i need to activate my old phone number into a new device with a sim that i just bought, please help. My number is 5613730299, I

ATT should be ASHAMED of themselves for ignoring their prepaid customers during this time of crisis in our country! I sat on hold for OVER 94 minutes only to be RUDELY advised that I do not qualify for any relief simply bc I am a prepaid customer! The agent was also for snide in his responses and se

Last night a software update was pushed out to my LG Phoenix Plus phone overnight, and upon waking up this morning my phone will no longer connect to the AT&T cellular network. I cannot make phone calls nor send text messages. Checking my Network status reads the following:Network - UnknownMobile Ne

Hi, I've been in the States for some months and had an AT&T prepaid monthly plan for that time. Now that I'm back in Europe, I'd like to change my monthly plan but cannot access my AT&T account since I forgot my password. However, I also cannot receive any texts to update my password because I do no

I need to unlock my Apple XMAX，My family and friends were worried about me when I was in a foreign country. My mobile phone was suddenly locked by the SIM card. I tried to use the device to enter the US VPN to unlock the ATT operator by myself. There were two results: one was not qualified to unlock

Need to switch service to new phone

Hello AT&T/ATTCares, I have recently received an approved unlock for my iPhone X and followed the instructions of activating the unlock using my SIM card by backing up my iPhone, erasing and restoring.  I assume the unlock was successful because I received confirmation and I am able to select a carr

Maybe if AT&T fires enough of them, they'll eventually be forced to actually hire some competent ones and train them. Seriously it seems like AT&T's goal is to just accomplish nothing and hope you'll give up watching tv because you don't feel like spending your entire day on the phone with india/the

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

I have been a at&t customer about 2 years I've had numerous issues and disruptions to my service. I am also a small business owner and depend on my phone to continue to have business progress long story boring. On feb21st I went into a At&t store and made a $140 payment the amount requested

My home land line and BOTH cell phones have had spotty (at best) or completely non-existent service since late January. We've been at this location with AT&T for 12 YEARS with only the occasional hiccup. I've now spent over 9 HOURS in 4 different chats - with 4 cases being opened - and AT&T has done

I have had no Internet access on August 14, December 13,17,21,23,and 25 of 2018 so far.... There may have been more days but these are the dates I charted down because it became so noticeable. The Hotspot is lit up green and it appears wifi is working, it says I have wifi, but I am not linked t

Our nearest cell tower was down for "maintenance" about a month ago, and since then my normally spectacular cell service has dropped to ONE bar. Same for my neighbors.  I've tried contacting the service center, who "reset" my sim card, which didn't help at all. The chat function on the webs

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa

ATT SAID THEY WERE SENDING A NEW PHONE. THEY DIDNT. THE GOOD THING ABOUT MODERN TECHNOLOGY IS I RECORDED IT. SHOULD GET INTERESTING, SEEING AS THIS IS THE 7TH TIME BEING LIED TO BY ATT. DOCUMENTED AND RECORDED.

I used the phone Friday evening and woke up Saturday with no phone service. I have not been able to get ANYONE on the phone to help fix this problem!!! When someone calls immediately disconnects. Not a busy signal just absolutely nothing!! I am 97 years old and it is crucial that the phone works. T

Account opened in my name they say I owe 1500.00 balance from year and half ago I just found out about this account how do I remove and fix my credit report and score 

Since November 16th I've paid all account to off to reactivate my service in total 1400 dollars if course they take the payment and then I was violated by shady sales tactics wasn't able to get order my way and was trying to be forced to pay and get me device the way sales supervisor wanted she over

I am trying to contact Lynn, the rep who escalated my problem and opened my case