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Cancel Service Plan

I'm new to AT&T and two days ago activated my iPhone. However, I've been thinking and I want to cancel my service plan and go back to my old phone carrier. My question is will I still have to pay the installment plan amounts even though I just activated my phone/service with AT&T? I haven't

Questions

421

4

0

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WHY CONTINUE CHARGING ME!

I understand I have to pay the monthly charge for the device I signed the 30 month installment loan for HOWEVER I was told several times by your employees that I would not be charged the $50 a month to have service on the device i suspended service for a year ago! And yet here we are a year later an

Questions

519

6

0

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Closed

My phone is disconnected and I can't contact support

My phone was recently disconnected because I haven’t been able to pay my bill due to Covid-19 I just recently started working and need assistance with trying to get my service back connected until I am paid but with my phone being off I can’t contact customer support because the call will not go thr

Questions

1.8K

2

0

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Locked out by Apple ID, need to have it unlocked

Cannot remember the Apple ID or password to access the phone.

Questions

888

5

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I’ve been in Spain for the last 6 days. I’m on a deployment.

Hi! I still have not been assisted in unlocking my iPhone. IMEI number has been given to them 8 times.  Please let me know so I can move on. Ethier I need to purchase a new phone here in Spain so I can have service, and when I come back to the states I will move to a

Questions

90

3

0

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iPhone 14 pro max not transferring my number to esim

My new iPhone 14 pro max doesn’t wanna transfer my number to esim n my other phone sim got block

Questions

2.2K

1

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Switch device before payments are finished?

I’m considering buying an iPhone 12 Pro and just paying for it in full. Through AT&T, I still have payments owed on my iPhone XS. Am I able to switch out my phone and continue to pay the monthly payments due for my iPhone XS (even though I will be using the 12), or do I have to pay the remain

Questions

307

2

0

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WE CANNOT UNLOCK THIS DEVICE FOR YOU BECAUSE WE DIDNT SELL OR ACTIVATE IT

My sister presented me Iphone X. IMEI checked is clean and she is used AT&T USA before. She also did a paid check and it said this device is clean and paid off. I have have tried to unblocked on AT&T web and it says that we cannot unlock this device for you because we didn’t sell or activ

Questions

2.6K

6

0

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About Discount

When I joined at&t in September, I was told by the clerk at the store that I could be given a discount of 15$ if I paid in advance, but I have not been given any discount yet. Until now, I have paid 30$ every month. I set up credit card prepayments but didn't get the deals I was promised.

Questions

73

2

0

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How can I unlock my iPhone if I bought it from someone in the US?

How can I unlock my iPhone if I bought it from someone in the US. This means I don’t know my AT&T account info

Questions

87

2

0

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Calling blocking health care numbers

My phone is blocking health care number. How can I determine what call blocking I have setup

Questions

57

1

0

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My iphone 12 didn't come with earbuds or a charging box

I ordered the iphone 12 form ATT and it didn't come with earbuds or a charging box. Just a charging cord. Is that standard?

Questions

1.3K

7

0

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Finding location of our android phone using my iPhone

I’m the “owner” on our ATT account and my son and husband have Samsung’s, while my other son and I have iPhones. Is there a way I can “find my (Samsung) phone” on my iPhone? I’d like to know where my young son is because he forgets to tell us where he’s going sometimes! Thank you!

Questions

699

3

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Will any unlocked phones work on WiFi after unlocked

I have an IPhone 7 Plus that I am upgrading the line to an iPhone 11 Pro Max. It is in brand new condition and I would rather keep it than get rid of it because I did pay quite a lot for it. If I unlock it can I still use it with WiFi and will all my pics stored on my phone be accessible when not ho

Questions

103

3

0

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Remove my first and last name

Please remove my first and last name from appearing on home and cellular phones when I call. If all possible, Wireless caller or unknown caller should be suffice.

Questions

484

2

0

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AT&T requires payment 2weeks before data resets

So my data resets on the 24th of every month yet AT&T requires payment on the 15th. Why do I have to pay my bill 2weeks in advance of my service? What happens if I pay on the 15th but then go over my data before the 24th. Do you go into a grocery store and are required to pay a deposit before yo

Questions

168

2

0

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Is it unlimited text and talk to Puerto Rico on all pre-paid plans ?

Is it free on all the pre-paid plans to talk to friends and family in Puerto Rico ? I see that Canada and Mexico are pay per use on the first two pre-paid plans and is free on the " Unlimited Plan ", Is PR treated like part of USA and unlimited talk on all pre-paid plans ?  

Questions

95

1

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Will AT&T match WingAlpha price and family plan?

I am looking at taking my family plan to WingAlpha - they offer an unlimited data plan with 15gb hotspot each month for $50 per user. Is ATT able to match this? If not, we will switch.

Questions

127

1

0

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Promotion not being applied to my bill

I added a line to my account that already had two lines. With the new line, I used the promotion to pay only $5/month on my iphone XR and to get my activation fee waived. Neither of these promotions have been applied to my bill. I will not pay the activation fee nor pay over $5/month for this phone

Questions

594

6

0

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Failure to easily obtain prepaid phone bill info

I need my phone bill for my pre-paid cell phone that clearly states my name, address, #, today's date and the AT&T logo all in one. It is easier for post paid users to get this information, why is it so hard to get mine? I have been a loyal customer for almost 5 years now and all I simply need i

Questions

90

2

0

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