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Unlimited pre paid & hot spot

Hello,I have the unlimited prepaid plan (60$/month, unlimited texts & calls, 2Gb of data).4G is working great but when I try to activate the personal hotspot on my iPhone it asks me to call to activate the option or go to the AT&T website. I didn't find anything related to tethering in my options so

Questions

 • More AT&T PREPAID Discussions

10K

4

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Deleted text messages needed for military investigation.

Hello, My inquiry is regarding the feasabity of retrieving deleted text messages from nearly 2 years ago. The messages in question contain information that would exonerate an innocent party in an ongoing investigation and someones who’s military career and future is on the line. Is there any long te

Questions

 • The Military Lounge

66

1

0

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How do I correct the email address on my iPhone unlock request?

I request to have my iPhone 6s unlock with AT&T but after I send the IMEI and email address I notice that I put down the wrong email address. How would i able to correct the email?

Questions

 • Apple

47

4

0

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Upgrading to family plan

My fiancée is currently on a plan with her brother, she is due for an upgrade at the end of the month...if i put her on a plan with me at the end of the month is she still eligible for that upgrade or will AT&T take it as her breaking her contract since it doesn't technically expire until November..

Questions

 • Phone & Device Upgrades

5.1K

3

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Free I-Phone from ATT/Direct TV - Phone was not free!!!

02/19/21 To whom it may concern: I am trying to figure out who I can contact about the free I-phone I was offered a few years ago. I filed a complaint with the FCC regarding this matter.  Basically, I was offered a free phone when I called Direct TV to reduce my monthly television bil

Questions

 • Account Features

134

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0

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Wanting to upgrade to the iPhone 12 pro

Hi, I currently am on a grandfathered unlimited plan with 4 phones on it, and only want to upgrade 1 of the phones to the iPhone 12 pro. I am going to pay for the new phone in full, but was wondering if the person that is getting the new phone would need to be on a different plan or would they be ab

Questions

 • Wireless Billing

141

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Multiple forms of payment

I am trying to order an Apple Watch and iPhone with new service to finish Xmas shopping!! I have two ATT promotion gift cards- is there any way to add both towards payment and then my credit card info for remaining balance? I’m having the hardest time trying to do it. PLEASE HELP!! Thank you so much

Questions

 • Phone & Device Upgrades

65

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0

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Is the coverage map not accurate for Melrose, ID?

I was considering a move to an address in Melrose, ID. When I visited this address over the weekend, I had no coverage with ATT, which is a major problem since we exclusively use ATT at my place of business.  The coverage map shows that I should've at least had 4G coverage, with 5G already in

Questions

 • Apple

47

4

0

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Active cell phone on another account

Hi, I have the following issue:I bought an iPhone from ebay, locked to AT&T only, and I fill in the unlock form, and they send me an email saying that it's active on someone else's account, and I ask the seller and they say it's a reseller only, please help! ! I try to talk to AT&T on liv

Questions

 • Wireless Account

219

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iPhone 12 pro

Hello, I recently ordered an iPhone 12 pro from apple and signed up for the $800 credit for trade-in from at@t (tradeinoffer20).  Because the promotion credits my account monthly instead of all at once, will I loose my credits in the future if I want to pay the phone off early and upgrade aga

Questions

 • Apple

562

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Wireless activation and upgrade fees

I'm thinking about upgrading my iPhone 8+ to the iPhone SE. Do I have to pay an upgrade fee + an activation fee when I do an upgrade? How much is the upgrade fee and activation fee?

Questions

 • Phone & Device Upgrades

121

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0

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Swapping Phones while on Next plan

I have an iPhone XS Max currently (Under NEXT contract), and would like to buy an iPhone X through a 3rd party. Is it possible to move the next plan to a different line or switch phone numbers to make this happen?

Questions

 • Apple

540

4

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Someone is using my number

I keep getting calls from places saying they are returning my call, which I did not place. One was a law firm, one was an older woman.... Can someone be using my number to place calls? Is this part of a scam?

Questions

 • Apple

32

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BE AWARE : AT&T Customer Service bad treatment and information on BOGO Promotion IS TOTALLY SCAM!!

I went to one of AT&T stores in my area last year, they told me about a deal under the next plan where I wont be " Locked with a contract for 2 years " and the tarms are Buy one phone and get the other phone for free.I bought the deal, Since then my bill for the 2 phones is above a $150 every month.

Questions

 • Wireless Account

6.3K

17

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Does my boss have to approve releasing my phone records?

So my boyfriend is trying to get my phone records, but the phone I have is under my bosses plan. He pays the bill for it every month. Does my boss have to be the one to give the okay on getting my phone records.

Questions

 • Wireless Account

41

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Official Solution

Adding sbcglobal.net mailbox to iPhone7

I followed the instructions posted to the community forum of adding in my name, email address, password, and description on the first page and I get an error message that “No password provided for my email address. Please go to Mail Account Settings and enter a password”. I am using the same passwor

Questions

 • AT&T Internet Email & Security

71

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Rebate not being applied, link never sent

I posted a question about a new phone rebate that hasn’t been applied despite MANY calls and trips to the store. At & t replied they’d like to help and made my post Private. They also said they’d send a link so they can help, that reply went to someone that was replying to my post. How can I get

Questions

 • Wireless Account

12

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iPhone 11 pro

Remove my phone from blacklist

Questions

 • Apple

124

3

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Apple carrier unlock

Dear AT&T,I brought used iPhone 7 locked on At&t carrier.When i try to unlock the device through your site it tells me that the device is not paid off.I don't know the first owner, so I don't know how the device could pay off.Is it possible to unlock the device?Sorry for my bad english, im from Bosn

Questions

 • Apple

56

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AT&T Telling Me iPhone I Purchased is Locked

I recently purchased an iPhone XS Max from an online market. The seller claimed that the phone was clean, clean IMEI, not blacklisted or iCloud locked, paid off, etc. I did some research to check the IMEI status and it appeared to be clean, and there was nothing indicating the phone had been repor

Questions

 • Other Phones & Devices

131

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