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Active Armor VPN

VPN is not changing IP address when connected.

Questions

 • Data & Messaging Features, Internet Tethering

1.1K

3

0

Accepted Solution

Official Solution

Are you supposed to have a VPN set up on any phone with any wireless companies?

Are you supposed to have a VPN set up on any phone with any wireless companies ? I have a iPhone 11 At&T and there’s no vpn in neither of my phone lines settings so how do I go about getting the vpn number to put it on my device 

Questions

 • Network Coverage

867

2

0

Accepted Solution

Official Solution

AT&T Internet Fiber

I'd like to know when you plan on coming out our way? 1705 S. 114th E. Ave., Tulsa, OK 74128.  We are stuck with Cox Internet and are tired of overpaying!!!

Questions

 • AT&T Fiber Ordering

191

1

0

Accepted Solution

Official Solution

free wifi / price gouging

It was with great interest that I read that AT&T is offering free wifi to noncustomers during the current crisis. Guess they will pay for that with the price gouging of loyal customers who are forced to use thier mobile hotspots while working from home. Getting hit with an average of $30 per day for

Questions

 • Wireless Billing

333

3

0

Accepted Solution

Official Solution

AT&T Internet and Email Security

Many of these attacks hide in plain site and can look like official communications from companies you use like AT&T or even Netflix. Check out our AT&T Internet & Email Security Resources below to learn how you can keep your online experience safe and resources you can use if your accoun

Questions

 • AT&T Internet Security

46K

25

Accepted Solution

Official Solution

Property Damage during Internet Installation...endless agony

Hello folks, During internet installation(01/03/2022) the AT&T technician damaged the sewer line from main rest room in the garage wall and because of which Sewage water is leaking from the garage wall (even out side as well) when we use the restroom..The technician DIDNOT check if there are an

Questions

 • AT&T Fiber Installation

640

7

0

Accepted Solution

Official Solution

Personal Hotspot

I have the Unlimited Your Way plan from AT&T with the Personal Hotspot option included. If I turn this feature on from my cellphone and use it for WiFi to my laptop, will I be charged anything extra on my bill for using this feature. Thank you!

Questions

 • Data & Messaging Features, Internet Tethering

71

4

0

Accepted Solution

Official Solution

Cellular data issues

Hello, are there any issues in 52402 zip code area? Cellular data is turned on, but is very very slow, almost non-available. Thanks

Questions

 • Data & Messaging Features, Internet Tethering

63

1

0

Accepted Solution

Official Solution

I need a Solution for this

We couldn't verify this order really came from you. For your security, we canceled it. Don't worry. Please I need solutions from this 

Questions

 • Wireless Account

202

5

0

Accepted Solution

Official Solution

Can I use a unlocked router for home internet

If I have an unlocked SIM card router, can I install an att sim card? Also, if that's possible, can I do the same set up for a family member in a separate house?

Questions

 • Phones, Tablets & Devices

503

6

0

Accepted Solution

Official Solution

Customer Claim Service number 800-894-0374 is no longer in servie ?!?

The Customer Claim Service number 800-894-0374 when called gives the message "This number is no longer in service" ?!? An ATT "bucket" truck repaired some cable on poles on 10/24/2020. The truck damaged my driveway by crushing and breaking off the edge of the driveway.I have pictures, video, da

Questions

 • AT&T Internet Installation

827

3

0

Accepted Solution

Official Solution

Another order cancelled out of the blue

I placed an order last week for the iPhone 14 Pro Max 128GB and it went through and had me upload my ID so I did. It sat there pending shipment date with no issues. A couple of days ago I canceled it because it was the wrong storage, it was 256GB, so higher. I went in later that day after it reset m

Questions

 • Wireless Account

127

1

0

Accepted Solution

Official Solution

Is it possible to self-install AT&T installation or do I need an appointment?

I would like to order AT&T internet service online and self-install the equipment. When checking out, i see no installation option other than scheduling an appointment. Additionally, is it possible to pickup the installation kit from a local AT&T store or do I have to wait for it to be shipp

Questions

 • AT&T Internet Installation

1.7K

1

0

Accepted Solution

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Newer router modem combo to replace NVG510

I’ve had this router modem combo for years. I thought I could upgrade to something else and my Internet would be faster. It is used mostly it is for a Wi-Fi only. I have dsl..basic internet plan 6 mbps.

Questions

 • AT&T Internet Equipment

544

4

0

Accepted Solution

Official Solution

Why does AT&T refuse to run your fiber line the way you want them too in your house and refuse to put the 320 fiber modem in the garage?

As a customer, I feel like I am paying for a service and as the owner of my house, I shall be able to choose how to run the fiber to my house and where I choose to land that fiber within my property. I was told that if the fiber had to be buried even though the box that they run from is 30 inches fr

Questions

 • AT&T Fiber Installation

256

1

0

Accepted Solution

Official Solution

BGW210-700 5GHz not working

When I log into my gateway I can devices connected to the 2.4GHz but nothing is connected to the 5GHz. I have brought multiple devices (iphones, ipads, laptops) within range and direct line of sight with the gateway but nothing registers as being on the faster frequency. The Wifi radio status shows

Questions

 • AT&T Internet Equipment

811

8

0

Accepted Solution

Official Solution

What is difference between WiFi Extender and Mesh WiFi?

I have WiFi dead spots in my house. Should I get an extender or the mesh WiFi ? I’m trying to understand the difference. on att accessory site they have Netgear RBK12 and RBK50 products. 

Questions

 • AT&T Internet Equipment

342

2

0

Accepted Solution

Official Solution

Closed

College Student Discount

I have submitted a request for a student discount, and have been approved for it, but no further details or discounts were given to me. I am a University of Texas student (EID:vsk369). I have been a PREPAID ATT customer for 3 years.

Questions

 • Wireless Billing

6.5K

5

0

Accepted Solution

Official Solution

Fiber Optic HOA

We have 79 homes in our subdivision/HOA however some of the homes apparently can order fiber optic Internet and some of the others cannot within about a mile radius if that. I am thinking that some of those homes really have the service available but it is not showing for all of us to order. Is ther

Questions

 • AT&T Fiber Ordering

99

5

0

Accepted Solution

Official Solution

ATT Damaged My Sprinkler System and Yard Burring Fiber

Three separate issues. 1. The machine ATT used to bury Fiber on my property after my installation damaged my lawn. I have ruts and dead spots where the machine travelled over. 2. I had to call out a landscaper to isolate a sprinkler system issue. They discovered the sprinkler line was damaged at th

Questions

 • AT&T Fiber Installation

188

8

0

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