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Restart canceled service - Deposit required

I was told I could restart service by one of your customer service guys after he helped with an outstanding bill. I paid it in full and now they tell me to start back I have to pay a 450 dollar deposit. This is ridiculous. If I had been told that before I paid I would have not wasted my time.

Questions

 • U-verse TV Account

2.4K

6

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How To Transfer iTines Music to Android?

Is it possible to transfer my itunes music from my iPhone to my Android ?

Questions

 • Android

589

3

0

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PLEASE PLEASE HELP!!! ACCOUNTANT DESPERATE TO FINISH HER CLIENTS CASE FILE - NEED TO ACCESS PUK Code to iPhone so I can log into my account

I have locked myself out of my SIM card some how on my iPhone SE 2nd Generation 2020. I need my PUK Code so I can unlock my SIM card and use cellular data and receive text messages on my iPhone.  Unfortunately I currently can not receive iMessages because my I am also locked out of my AppleID

Questions

 • Apple

68

1

0

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Where is all my data going on my shared family phone lines?

My family loves facetime.  They keep telling me it is free because it's over wi-fy.  Howevere, I believe that may be untrue.   Is there a way of telling what the data is being used for? Thanks for your time... who every you are!

Questions

 • Wireless Billing

620

1

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Managing a prepaid Mobile Hotspot plan

I have a mobil hotspot with the $25.00 monthly plan. I also have the 500 mb data package. I am wanting to know how do u put money into your account that can then be used to cover the cost of monthly charges.

Questions

 • More AT&T PREPAID Discussions

957

2

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0

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Call/Text Blocking

I'm sure this is super easy to setup, but how do I go about setting about call blocking or text blocking on specific inbound calls or texts? Browsed around on the website real quickly and coulnd't find a way in a matter of about 2 minutes. Can I do this from the mobile myAT&T app?

Questions

 • Data & Messaging Features, Internet Tethering

1.7K

3

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Wifi Password

How to I change my wifi password so people will have to ask me for and I want to make it private

Questions

 • AT&T Internet Account

10.5K

9

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0

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Network Registration of an IoT Device

Hello We are currently developing an IoT Device, which sends its data through the cellular network into a cloud. It's a battery driven device and therefore needs to be low power. Our idea to save power, is to turn on the cellular communication and register it to the network every time we need it.

Questions

 • Data & Messaging Features, Internet Tethering

160

2

0

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AT&T Cingular Flip IV - Can I Change the Name of Speed Dial #1 from "Voicemail"?

My mom is 91 and will not be using Voicemail on her new AT&T Cingular Flip IV phone. We have assigned speed dial #1 to a personal phone number and would like to change the name from "Voicemail".  Is this possible?  It was easy to edit on speed dials #2 - #9, but I don't see a way to d

Questions

 • Other Phones & Devices

108

1

0

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Messaging center number settings

I chaged my home center message address to my cell phone number and now Im getting error message when trying to text out messages...how can i reset my home center message address..Pls help thank you

Questions

 • Android

5.8K

2

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Can AT&T unlock a non-AT&T phone?

I was told the phone I am trying to unlock is compatible with AT&T but however, I got an email stating that you can't unlock it or provide me with an unlock code because the phone isn't AT&T. I spoke with customer service last week and she said I could unlock this device. Please let me know what you

Questions

 • Samsung

5.1K

3

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What's needed to switch phones?

Ok so I'm on my dad's plan and my brothers on my mom's plan. He got a replacement phone. We wanna know if we can switch his replacement for mine. So he takes my phone and I take the replacement. And we wanna do this without changing the plans. Can that happen?

Questions

 • Other Phones & Devices

10.2K

4

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Can you change print size and position of closed captioning?

Can you change print size and position of closed captioning?

Questions

 • Watching U-verse TV

1.6K

3

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0

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Looking for auto off or Sleep mode

Does u verse have a sleep timer of auto shut off

Questions

 • U-verse TV Equipment

3.4K

7

0

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How to disable the "slide to unlock" screen?

I have had a Samsung Note 4 for a few months. Within the last few days it has began displaying a "slide to unlock" screen when I awaken the phone. I do not know what caused the phone to begin this behavior. I find the "slide to unlock" screen to be a nuisance. How can I disable it? Thanks.

Questions

 • Android

4.9K

9

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AT&T Help - Instructions for Trade-In Issues

@ATTHelp Can you please let the customers in this forum know what the appropriate course of action is when a customer sends a phone in to the Trade-In Department and the phones are either not received or are devalued for a reason that is refuted by documented evidence from the customer (e.g. crac

Questions

 • Phone & Device Upgrades

339

2

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Have International Day Pass. How do I call UK numbers from within the UK?

I am traveling to the UK & will be using my US phone.  What do I have to dial to get in touch with UK friends?  Do I dial he local UK number only, or do I need to use all the International dialling codes for the UK. I have already signed up for the International Day Pass.

Questions

 • Account Features

1.7K

1

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How do I get this phone unlocked?

I bought a phone from a friend and was told it was unlocked however they are saying it has to be active for 6 months before they will do it but I was told it had been activated but apparently not

Questions

 • Network Coverage

789

1

0

0

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AT&T Cable Modem Router: Change/Replace w/ Personal Cable Modem Router

Hello:Is there anyone who might be able to lead me in the right direction regarding a few questions that I am eager to have answered that pertain to Cable Modem Routers? Specifically, I would like to change/replace out the cable modem router that AT&T issued me when they first installed my internet

Questions

 • AT&T Fiber Equipment

6.1K

1

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Can I trade my Next plan phone with another phone?

Can I trade my phone that's on the Next plan with another person?If so how does the process work? Do I still pay the amount of my current phone?I want to trade my galaxy s6 for a Note 4 or LGG4 I miss the SD cards and battery's.

Questions

 • Phone & Device Upgrades

2.6K

3

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