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Landline Fraud - Calling since July NO ONE CAN HELP

I have been trying to get someone to help me with an account I did NOT create. I have NEVER had AT&T in my life! I’ve called so many numbers and repeated my case to so many people and I get transferred in CIRCLES. I’ve gone in person to AT&T and every location the employees tell me there’s

Questions

62

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ATT Needs to Step UP in the Service Areas

I live at the end of your service area in Jewett Texas in the Robbins Community. To the south, east and west, Windstream is available, but right where I live it is AT&T. Windstream offers all of its customers internet service. While there is not monetary incentive for your to run high speed inter

Questions

77

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Being Logged Out of Email

Anytime I am not actively "on" my email account, it logs me out and makes me change the password - even after clicking the box to stay logged in. HIGHLY ANNOYING!! This has been happening since "Currently" got involved and has been more frequent the past 3 months or so.  Why is this happening

Questions

36

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Keep getting signed off

Email seems to sign off after 15 minutes of inactivity. Super annoying. Also when I sign in sometimes I get the attached error.

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36

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Where is my SBCGLOBAL.NET acct??? I don't have ATT

I need my sbcglobal.net emails...I have many important messages saved there!!

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53

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HELP ASAP PLS

i have a att.net email and i cannot receive emails or send emails

Questions

37

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Trade in Rip off, terrible customer service

Traded in 3 phones in October/November of 22. Everything went wrong from the beginning.  only received 2 trade in boxes, had support help me to prep the phones for trade in.  lost 1 phone at the trade in facility.  Got everything "sorted out" per management back in Jan/Feb, waiting a

Questions

41

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retrieving the recorded conversations

How do I gain access to the information recorded and all intake of original bill of sale.

Questions

40

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Moved and AT&T admits they can no longer provide service, yet charges huge fees to cancel?

Has anyone else ever moved and AT&T has admitted to now not being able to provide cellular service at your new residence yet charges you almost $2500 to cancel?! Backstory: we upgraded two lines last year and traded in 2 iPhone 11s as an “even exchange” on 2 new iPhone 13 pros. We also purcha

Questions

30

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Closed

Identity. Fraud. Data Security. Contract.

AT&T contract states they will not keep our data safe. I did not read the contract See below. Get out while you can or read the fraud forums before doing business with AT&T. It is likely a timely  resolution will be quite challenging if your AT&T account is ever compromised.&nbs

Questions

41

5

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Fiber throttled to 300mb by forced modem

From what i can tell after shelling out 500 bucks for a new modem and router system, and paying far too much every month for gigabyte fiber speeds, I've been forced to almost nothing speeds with pitiful range because I'm "not allowed to change the modem". If this is indeed true and i am not allowed

Questions

196

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$24,000 bill!!!

ATT didn't add the international plan to my account despite my request, then proceeded to charge me for all data on our trip, $11,000. After many HOURS of phone calls and transfers they finally fixed the problem. Now my bill is $24,000+ because they are charging international fees while I am home. M

Questions

160

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Contract Concern - Multiple Agents Lied

On July 8, 2019 I chatted with Zaldy via the AT&T website (Reference Number: (edited per community guidelines) | Date/Time: 2019-07-08 at 13:28:17). During that chat, I worked with Zaldy to determine if I could have AT&T Internet only with no contract based on a specific speed offer I found online.

Questions

58

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d.s.l.

We have been with at&t for 21 years, we have been and are still currently stuck on the d.s.l. network... the neighbors across the road can have fiber, but we're told that it doesn't reach us. i'm seriously wondering if they are just trying to push us way and not be a customer with them or anythi

Questions

86

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Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

64

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Have to resign in to U-verse app every time

Every time I open the U-verse app i have to enter my login info, even though I’ve checked Keep Me logged In. Why is this happening all of a sudden?

Questions

48

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Phone number changed

Help! I just joined prepaid, wanted to keep my number but it's changed! help me get my old number back asap please.

Questions

56

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Promotions Department blatantly LIE to secure sale. SCAMMERS

Earlier this year, I saw a promotion on the ATT website saying you could get a free iPhone XS, if you added a new line. I called to inquire about this and was transferred to the promotions department, where I spoke to some lady with an Indian accent named "Rose" or some similar fake name. I asked if

Questions

173

3

0

Closed

AT&T RIPPED ME OFF

Switched to AT&T (FirstNet) and a “free” Apple Watch was part of the promotion. However, we are being billed for it because Florida apparently isn’t included in the promo. Customer service informed me I can’t return it or remove it from my bill unless I pay off the watch. So beware, all said and

Questions

18

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Complaint about wireless

What is the best phone number to call to file a complaint? The loyalty and retention people are the problem and a very expensive one (wireless).  I've done everything for months (MONTHS) to resolve my issues and get reimbursed for a return, for your wireless service not working, for your peopl

Questions

54

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