Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (323)

Relevance
Selected Relevance
Bait & Switch on wireless plan / billing

Up until mid July 2022 I had the grandfathered 30gig data plan with unlimited call/text. My wife was going over data multiple times and or July I was looking at additional $100+ on top of my monthly bill of $250. So I thought I would call to find out how much would unlimited plan cost. Rep told me t

Questions

49

2

0

Falsely accused of Fraud due to terrible customer service & faulty business practices

Run-through of events I will start this off by saying that hopefully, this run-through will give a better understanding as to how broken AT&T is. My attempt to account for every single event that took place will hopefully shed light on what transpired, but being as so many things took place,

Questions

167

2

0

Closed

SD to HD "upgrade"

I have SD equipment and was happy with it until DTV removed channels, including local channels and is forced an upgrade. I called in mid November 2022 to get it resolved (get new equipment) and they scheduled a tech (subcontractor) for install for 12/08...during a 4 hour window.  The tech arri

Questions

55

1

0

Containment Letter Request

Good Afternoon, I need to order a containment letter for the below easement located on 2121 Briarcliff Road NE, Atlanta, GA 30329 (parcel # 18 109 04 001/1044766). This is a commercial site ( I couldn't find a category that fits my frequest). Will you please assist or provide the appropriate cont

Questions

101

1

0

Completely Fake Gaslight Forum

This forum is clearly to cover up At&t crimes. It is obvious to anyone that has a real issue with At&t. They post fake DM's to make an appearance of helping. No one follows up. I am sure that this post will be responded to by at least three "non-employees" defending this junk At&t echo c

Questions

65

10

Technicians do not show up to their appointments

My internet has not worked since a storm came through a week ago. I made an appointment for a technician to come out to my house after all the troubleshooting was done to determine there was not fix I could do on my end and there was no service issues. Earliest appointment was Friday. The technician

Questions

1.1K

3

0

Closed

AT&T Sales Reps ARE LIARS who can sleep knowing they screwed over someone for their sale, AND NO ONE CAN HELP THERE, NOW I AM SCREWED....

Short story long, I was approached by door rep, advs I currently pay about $475 for 4 phones, internet & cable.... Rep is shocked and says that is crazy high and quotes Cable $110 and internet $85.31, we will call it $200....... promised gift cards for the switch (Transaction 1). Phone guy shows

Questions

348

10

0

Incorrect Password Error received on first entry of correct password on email

It appears AT&T put some kind of security flag on my account and it seems about every 2-4 months, I get the "entered wrong password too many times" on the FIRST TRY of the CORRECT PASSWORD. If AT&T wants its email users to change their password on a regular basis, how about every 90 days?&n

Questions

394

2

Open frequencies Policy

Could you please provide instructions on how to resolve open frequencies for installation on an intervisal device

Questions

21

1

0

AT&T absurd returns processing

I have been told countless times that the returns team has my returned unopened iphone but 5th rep i spoke to would not give me a timeframe of how long it would take for the phone to be inspected so that the “park” could be removed from my line. The phone was unopened, it isn’t right to hold my ac

Questions

39

4

0

Sales Representative Misrepresented Plan

A couple of months ago, I recently got a new Iphone 14, that at the time I was unaware came with the ability to host two numbers. The sales rep. I interfaced with at the time told me about a price decrease in our current billing and gave vague descriptions- thanks to that, our bill is now almost 100

Questions

43

1

0

Something weird happening with android update screen

So, I had my phone, an S23, plus sitting off to the side, and when I had picked it up, it had a light blue screen saying it had to update, and that hitting the side key, it would start the restart, I hadn't read this yet untill I tried to hold the button to restart, then it said to hold the volume d

Questions

851

3

0

Closed

Forced to A New Plan--My Experience May (or May Not) Help Someone Else

TL;DR:  Yes this is long, but explains the process and outcome of fighting the change out of a plan I wanted to keep.  And, this was not a COVID temporary account.   Seven years ago in 2013 - nearly to the day - I signed up to AT&T's Home Wireless GoPhone plan (before it was just called Prepaid).  I

Questions

369

3

0

BGW320, Wish to Replace.

I have just replaced cable modem service with AT&T 1 Gig Fiber. As background we stay with my elderly parents, and have a house in a different city serviced by Frontier Fiber.  Frontier provided our 1 Gig service there with eero 6 Pro routers (2), here AT&T provides us with the BGW320-

Questions

282

9

0

I was promised $400 rewards on signing up for ATT Fiber and got only $150

I signed up for ATT fiber 1 GBPS on att.com and it was showing $150 reward card, I put my address and I got the message on screen saying 'This address qualifies for additional $150 rewards'. There were 2 promos running on att.com which were 'Winter50' and 'actnow', both were giving additional $50 ea

Questions

255

3

0

AT&T lies to its customers , it's a total scam.

I have the worst experience with AT&T, I sent 3 almost new phones to do trade in and after waiting more than 3 months they told me that they had already received them, so now they tell me that they never received them since they were sent to the wrong warehouse, They stole my phones and lied to my f

Questions

238

4

How to remove Appcloud notifications

I am unable removing notifications on my lock screen coming from Appcloud. Per Samsung, this may be something that the carrier (AT&T) introduced to my Samsung Flip 5. This is very annoying and creates a terrible user experience.

Questions

420

2

0

Easement deed

Hello, Can someone please explain in simple terms how AT&T is allowed to dig on my property without permission? Thanks.

Questions

1.2K

7

0

NextUp Upgrade is Useless

I bought the 13 pro max with the $5 (now $6) next-up upgrade to upgrade earlier. When I went to upgrade, it showed I had to pay off my phone to upgrade, even after selecting trade-in???? Mind you I already paid more than half my phone, and I'm past the halfway mark of 36 months. After bringing it up

Questions

113

2

0

Retention over a $100 one off fee

Trying to stay with ATT by having them waive a $100 fee for international travel for 2 weeks, which is free with a competitors plan). customer service told me no, supervisor told me no. 12 year, $2700 per year customer and they are letting me switch to competitor due to not waiving a one time $100

Questions

134

13

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.