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Wireless Plan Charges

I just got an email telling me that I have to pay more per month on my plan with my iPhone 13 Pro Max upgrade. How did that happen?!  I have had the Unlimited Elite for a while, but this is a surprise that I am seeing my line (1st line) is now being charged for $100 instead of $40.  I als

Questions

 • Wireless Billing

38

9

ORDER CANCELLED AFTER NO EMAIL VERIFY

This keep happening to me. I confirmed.  ATT still holding $180 wanting to charge $150 on top of that stating it'll come back... How can u say that hen youve done this 4 times?  Then tried adding deposits to phones that I have sifned contracts for already.  My credit has been impacte

Questions

 • Wireless Billing

12

1

0

How do contact the Chief Executive of Customer service for a complaint?

Good evening, I have been a customer of AT&T over 10 years now.  I have had the worst experience with this year with a supposed new Samsung 20 5G phone,  that I ordered over the phone 1 August  2020.  I had never ordered a new phone over the phone and I only did it this time

Questions

 • Wireless Account

45

4

0

New customer - how do I access email?

I now have bundled AT&T tv and internet. I was told I could keep my old Comcast email address.  But how do I access email now?

Questions

 • AT&T Fiber Account

15

3

0

AT&T Best Buy workers fall short on free iphone 11 mobile plan.

Hello.. My name is Dustin from the Southeast Texas area. In Feb. of 2020, I went to Best Buy and added a second phone line under my existing account.  Best Buy offered us the "free iPhone 11 64gb" promotion through AT&T which after paying the first three months of the phone's bill would th

Questions

 • Wireless Billing

14

2

0

HELP

I'm trying to set my Gmail up on my phone

Questions

 • Device Features

6

0

0

ATT email Inbox problem

New email messages do not show up in my Inbox.  New messages show up in the Inbox.  After I read them, they don't show up in any of the folders, but if I search for them, they appear in the search results. How do I fix it so my Inbox shows all of my incoming mail, read or unread? Thank you.

Questions

 • AT&T Internet Email & Security

101

1

0

0

Possible phishing email

I received an email that stated I requested to delete my bellsouth.net account from Russia. Said I should call a number if I did not want account deleted. Said it was from Bellsouth help desk which I believe does not exist.

Questions

 • AT&T Internet Email & Security

20

1

0

I cannot login to my sbcglobal.net e-mail

AT&T will not reset my password to a legacy account I setup over ten years ago. I don't remember the phone number associated with the account or my security questions.  Does anyone know if there is a back door?  Thanks for your time.

Questions

 • AT&T Internet Email & Security

99

0

0

0

Automatic Email Forwarding

Does anyone know how to set up an AT&T email account to forward to another email address. I’m beyond frustrated with customer service. And when I finally spoke to a person she didn’t know what it was and transferred me to IT tech which ended up being sales. All I need to know is how to forward

Questions

 • AT&T Internet Email & Security

19

6

0

health locked out of my att.net emails after switching to T-Mobile

help locked out of my att.net emails after switching to T-Mobile.I’ve had my AT&T.net email address for three years no problems. I switch to T-Mobile all of a sudden I cannot access it on my laptop only on my phone. AT&T says they cannot help because I switch to T-Mobile. When I try to acces

Questions

 • Device Features

15

2

0

POP mail using private mail server for inbound and outbound.att.com for outgoing mail

I am using my own mail server for incoming mail and using the outbound.att.com mail server for sending mail. I have had this set up for years and it has worked fine. A few months ago, something changed and it no longer works. I get an error that tells me that my outbound mail address is not verified

Questions

 • AT&T Internet Email & Security

543

3

0

0

My email is down again, again, again...

This may sound more like a rant than a request for assistance, but my patience is wearing a little thin... This business of my email conking out for two days every week is getting old. I mean, we're not talking HDTV streaming here, or gaming, or massive data uploading and downloading.  We're talking

Questions

 • AT&T Internet Email & Security

179

5

0

0

Online order support (order in progress for a month)

I ordered an iPhone 11 almost a month ago online for curbside pickup and it still says order in progress. I check the email for the status every day and I check spam too. I've called the store and they said there's nothing they can do on their end and to contact someone online. I've also tried that

Questions

 • Phone & Device Upgrades

13

0

0

Device unlock error

Hi, I applied for unlocking the phone at the official website and the email showed this: You've tried to unlock this device too many times. Wait 30 days and then submit a new request. Could you please help me to unblock my device? Thank you.

Questions

 • Apple

15

2

0

Processing Order

I ordered a Samsung Galaxy s10e today and nothing has been taken off of my bank card and it says order is processing. What does that mean? How long until I get a phone

Questions

 • Wireless Account

38

1

0

Yahoo bellsouth.net email

As of today have been trying to access my emails. When I click on Yahoo app says Yahoo mail keeps stopping. U have has this account for 20+years. Help

Questions

 • AT&T Internet Email & Security

24

1

0

I found a wireless router near my apartment complex.

I found a wireless router near my apartment complex a few days ago. Customer service said someone would call me and retrieve it. I would like to activate it and use it, I've never heard of this hardware before.  I've called and tried the chat (java) but haven't gotten any other responses. 

Questions

 • Tones, Games, Videos, More...

24

3

0

Email address

I’m having to cancel my account soon because I will be moving. Can I keep my email address? Do I have to do anything with att or yahoo account?

Questions

 • AT&T Internet Email & Security

31

7

0

Keeping email address without internet service

Can I keep my att.net email address after cancelling internet service but continuing my mobile service?

Questions

 • AT&T Internet Email & Security

21

1

0

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