Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (463)

Relevance
Selected Relevance
Third Party Routers with AT&T Internet

I am wondering if anyone else is experiencing occasional Gateway shutoff after successfully setting up a more powerful router. Normal operation is great and I have fantastic Wi-Fi throughout our house.

Questions

59

3

0

mY TECH HAS NO CALL NO SHOWED YET AGAIN. Has anyone EVER successfully done anything but pay their bill on this app OR site???

I cannot take this company anymore, I really think I could have campaigned with ym neighbors to get competition to bring their serves on down the road for the tristate AREA if I could have back the time wasted, a COMPLETE circle (Edited per community guidelines)-trying to get a tech out to do their

Questions

245

3

0

Broadband stays up but internet fails. Modem shows "Ping Default Gateway" in diagnostics as FAIL.

I can use the network for hours, then it fails. I run diagnostics and it Fails "Ping default gateway". This has been happening for quite a while.  Been down for hours and then comes up.  Lights are green.  I've had multiple chat sessions with AT&T with Smart home manager app.&nbs

Questions

99

5

0

Massive CRC Errors on line 1

Please help, I'm tired of talking to L1 support and having techs come out to the house. I'm not disparaging anyone at all, I've done support and know the ropes, but this is a tougher problem than an L1 support person or an installation tech are equipped to solve. For the last several months I freq

Questions

591

1

0

0

How do I get a technician to show up?

My apartment recently got fiber internet upgrade and I signed up for it mid-November, I got a confirmation email with the 3 hour window for them to show up and they never showed up. Since then I have rescheduled 4 times and a technician still have not showed up, what the (Edited per community guide

Questions

223

1

0

No Broadband or Service light on our Gateway

So we have no Internet service. I have unplugged and plugged back in until I’m blue in the face. The power light is on.  The WiFi light is on. The Ethernet light is on. Broadband light is red. And there is no service light.  I can’t get through on customer service.  Chat didn’t help.

Questions

57

8

0

Dry loop DSL, is it history?

My story starts a little over 2 years ago. I was getting ready to move back to Georgia from California so I called AT&T to set up DSL at the address I was moving back to. I say moving back to because it is the home I grew up in. I didn't think I would have any issues as I had checked availability on

Questions

2K

1

0

0

Can I keep my bellsouth.net email if I cancel my ATT DSL account?

I plan to go with another internet service provider and close my ATT DSL account. Can I keep my bellsouth.net email if I cancel my ATT DSL account? If so, are there any steps I need to take before cancelling, to save all my emails and to keep using my bellsouth.net email address after I cancel? Will

Questions

17

1

0

DSL Outages

It’s Aug 19, 2023 and DSL is the best, affordable option I have for internet service. I understand AT@T no longer wants to support DSL, so it’s becoming increasingly harder for me to get answers when there’s a problem. Checking for outages takes me back to my wireless service. Now I can’t even check

Questions

46

2

0

HELP! Home Telephone - No Dial Tone - Have Dial Tone at Outside NID - What else can I do?

I have POTS (Plain Old Telephone Service) home telephone and DSL internet. (I do not have any U-verse services.  Not available in my area yet.) For several weeks, there was some static on my phone line and then a few days ago, I lost home phone service altogether.  I have no dial tone on

Questions

4.6K

3

0

0

Land line home phone bill has doubled and billing for each call

I have limited local calling on my land line home phone for several years. I have limited 60 calls a month, so I do not understand how I was changed to be billed for each phone calling told over $25, in addition to the residential service of over $25 for bills over $50 a month !!!??  HELLO ?? AT&T n

Questions

275

2

0

CUSTOMER NO SERVICE-TRYING TO CANCEL DSL, BUT NOT THE LANDLINE

I live in a rural area with spotty cell service. I don't need my DSL anymore. For almost one year, I have been trying to cancel the DSL without canceling my landline. I have contact ATT multiple times, been transferred to so many CSR's I've lost count, been told the DSL would be cancelled and I woul

Questions

72

1

0

DSL Service Transfer & Email Address

Short Story - Can the Member ID associated with a DSL Account be changed when the DSL Account is transferred to a new home owner ??Background - In 2008, AT&T ran a landline and DSL to my newly built rural home. I've used that AT&T email address and a secondary AT&T email address for EVERYTHING for

Questions

95

1

0

Why am I unable to reach the website? What is causing it ?

I been trying to reach to reach the website https://enter.ipsosinteractive.com/landing/ and it keeps directing me to the page "This site can't be reached" I already restarted and resetting my router over 7 times. I used different devices and browsers. I even had my gateway replaced and the problem s

Questions

31

1

0

Your box caught my tenants fence on fire

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

Questions

72

5

0

At&t internet plans

Ive received mail ads about getting at&t internet but fiber isn't available in my area, and the speeds of coax are too slow for my needs, why am i getting these ads if fiber is unavailable? plus its $35 a month for 300 Mbs, but $55 a month of 5 mbs???? How do i get fiber installed in my area ( 2

Questions

74

2

0

Att not honoring 1000 trade in any condition any phone for galaxy 23 ultra

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

Questions

125

2

0

No Broadband Service for three days at Christmas

A winter storm blew through most of the midwest two days before Christmas. Our broadband internet service was out the morning after the storm. After about a day and a half, we called and were told there are some outages in Ohio. No resolution. No other information. We’ve done all the traditional tro

Questions

514

9

0

Wi-Fi Speed Test

I have a Pace 3801HGV Gateway located upstairs with 24 Mbps internet speed plan. The maximum Wi-Fi speed test next to box with everything else turned off is 14.9 Mbps and down stairs the speed drops significantly too around 10 Mbps.  Is this the best speed possible for the Pace 3801 and DSL li

Questions

194

8

0

Terrible signal

I can’t even remember how long I’ve been an AT&T customer. Moved from state to state but kept my subscription with them. A lot of competitors sending great deals / offers just to switch but i don’t ever bother to look at it coz I'm happy with AT&T. Unfortunately, i think AT&T does not ca

Questions

57

15

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.