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Horrible customer service

I switched from Comcast to direct tv satellite. I signed up they made all these promises as in I could get nba league pass for a promotion price of $99 and split into monthly payments on my bill. I ended up getting charged the full $200 on my bill then told they couldn’t change it and I’d get a cred

Questions

 • U-verse TV Account

58

1

0

Can't view my att bill

I've been experiencing this problem for the past 4-5 months and 2 months ago after calling AT&T numerous times about the issue, they said they knew why and it should be fixed within 2 billing cycles but it's still the same. I used to have a combined bill but canceled my Direct TV account and kept my

Questions

 • Wireless Account

61

1

0

iPhone 12 Trade in program

Hi so I decided to trade in my iPhone 11 for the 12 and I realized I have the iPhone X . While the process is completed is there any other way I can trade the iPhone X instead of the 11 . Would I have to call and switch the trade in ?

Questions

 • Apple

51

1

0

Check status of fraud incident report

How do I check status if fraud incident report. Think it is totally ridiculous that employees and customers can't speak to a human and have to wait days to hear from them. 7 customer service and going into store and only fraud can unlock my account. I an about ready to tell ATT to stick it. Going on

Questions

 • Online Account Access

195

0

0

USER ID NOT WORKING TO SIGN INTO 3rd PARTY APPS

I am trying to sign into various 3rd party apps (ESPN, bravo, hbo max, etc) on my Samsung smart tv with my user ID and password which I know are correct, but every time I try, I get the following message. “ Hmm… that isn’t the ID you use for this service. Try signing in with another ID. C

Questions

 • HBO Max Login & Installation

147

3

0

Charge erroneously on our account

My husband went to our local AT&T store yesterday to buy a new phone because his was dying. We have been customers for years. As they began to finalize the transaction, a charge for $330 popped up. It has never shown up before and after some investigation it turned out to be from our son’s account.

Questions

 • Wireless Billing

38

1

0

Care Code: 205.61 when trying to log in to sbcglobal.net email account

I'm trying to log in to an sbcglobal.net account on a PC but I get, "Let's try that again. It looks like you entered the ID you use to sign in to DIRECTV... Care Code: 205.61." I cancelled my DIRECTV account almost 2 years ago so there hasn't been a DIRECTV account associated with this email since t

Questions

 • AT&T Mail Login & Security

619

3

Closed

U-verse Bundle Bill Paid but showing unpaid since 2019 - cannot get new AT&T services!!!

I am begging for some relief here - going on since 2019!! U-verse Bundle Bill Paid but showing unpaid since 2019 - cannot get new AT&T services!!! I have confirmation payment numbers - I need to get my internet ordered and I cannot. This has been going on forever. I disputed it because I returne

Questions

 • AT&T Internet Account

80

11

0

Closed

directv stream

1 - is there a migration plan for uverse customers to directv stream? 2 - does directv stream have an app for Sony Bravia Smart TV?

Questions

 • U-verse TV Account

215

1

0

I can't access my directv billing through my ATT login anymore.

I log into ATT - the webpage redirects me to the DirecTV site which says I am billed my another provider and to go to that site to access my billing information. The ATT site doesn't even let me access my profile. It just sends me to the DirecTV site! I haven't been able to see my statements for ove

Questions

 • U-verse TV Account

47

1

0

Dysfunctional Company

I have a telephone pole that is falling over in my backyard. At&T is the last service using the pole. Several times I've requested service and each time they send out one guy with a ladder who can't move the service to the new pole. The message never gets relayed to the engineering departmen

Questions

 • AT&T Phone Installation

60

3

0

New home connections- no shows

After mutiple days taken off work to try to “be available” for a scheduled installation, but left waiting 12 hours for a 4 hour service window, I’m so frustrated and disappointed. Im a long time AT&T wireless customer, and I’ve built a new home, and am trying to simply connect an already bui

Questions

 • AT&T Internet Installation

61

1

0

New construction house prewire

Hello all! I am in the wiring phase of my new home build. I will be using directv cable and att fiber internet. I have a few questions of the locations of my devices. I have a bonus room with a cable management box in the closet. My plan is for them to run the fiber to that box. I need to place the

Questions

 • AT&T Fiber Installation

2.8K

4

0

0

I want to leave a review

AT&T has the WORST total service of any business I’ve ever done business with. Top to bottom scammed me out of over $4,000 there’s nothing I can do. DirectTV sent a representative with their tech to install at my home & directtv also won’t hold them accountable. I will go out of my way to ma

Questions

 • Phone & Device Upgrades

47

0

0

When is fiber coming to my area? I was told it was coming by February 2021, and I haven’t even see a truck

I was told by like three or four techs that my area would be getting fiber, and that was two years ago. Every other street in my city is getting fiber, but not my street. Techs are always over at the box down the road looking at stuff, but they dang sure aren’t putting up fiber. What’s the holdup? I

Questions

 • AT&T Fiber Installation

86

8

0

Constant Red X and DVR Not Working

I have FOUR issues with Uverse right now. 1) Every day u-verse crashes on me. A red X appears on my screen which forces me to unplug for ten seconds. When I plug it back in, the system restarts and a gray symbol appears and for ten minutes it appears the system is updating. This has happened without

Questions

 • U-verse TV Equipment

75

1

0

Closed

Volume / DIRECT TV

I am hearing impaired. Is there something that can be done to with the volume on Direct TV. With my hearing aids in one station is loud and another is not.  I also have a head set to listen to T.V and it is Max's out on some channels and not on others. 

Questions

 • U-verse TV Account

25

1

0

Being charged for "free" HBO for life

I was told I would be getting HBO free for life, but now being charged $39.99. I keep having to call and get this charge removed, which takes hours. Why?

Questions

 • HBO Max Account & Billing

128

5

0

Door to door scam

Back in June of 2019 I had an At&t rep come to my house and offer a bundle with DirecTV. He promised that I would be saving money if I switched from Verizon to at&t. I'm not, I'm paying more than what he quoted me at. The rep also took my brand new Google pixel 3 and and iPhone and gave us a $250 cr

Questions

 • Wireless Account

164

1

0

Yahoo email constantly asking to change password

My yahoo mail asks me to reenter my password every two weeks. The problem is it always says I have too many failed attempts and makes me change my password.  It’s annoying!  And when I try to sign in to direct tv I get the same error message and it asks me to change my password.  It’

Questions

 • AT&T Mail Login & Security

3.2K

5

0

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