
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Since the pandemic started, I have been working from home full time, using a mobile WiFi hotspot as my only internet. No wired connections (phone line or cable) are available to the six homes on my immediate street and the other areas close to us. Satellite is not a viable option for constant
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
Hello- I have all of my WiFi calling settings turned on as I have read to do so but can not confirm that it is working. I do not see “WiFi” calling next not the att logo as described. Poor service in my house and I need this option to work. Please help!
Questions
•
Network Coverage
Accepted Solution
Official Solution
I am using oppo A53 Android phone since last 5 months suddenly seeing issue that its not receiving signal since last few weeks, how to fix this issue?
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
Good day,am having issue with unlocking a Motorola phone gifted to me by my aunty from USA and am presently in Nigeria and according to her,she bought the phone at once without delay and now I have tried using Nigerian sim or carrier network but it is not working or unlocking, please I need to know
Questions
•
Android
Accepted Solution
Official Solution
my device has no option to reset my voicemail password
Questions
•
Android
Accepted Solution
Official Solution
I recently purchased a new iPad Air 4th Gen including the cellular option. I noticed on my bill that I'm now getting charged automatically $75 per month for the AT&T DATACONNECT 40GB, 5G, Hotspot. My old iPad was cellular and so is my wife's and we didn't have any charges for this, so why
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Closed
My friend gave me a lumia 1520.I live in china,so i need to unlock the device to use my sim card. When i try to unlock the device,it always tells me:Oops! Looks like we're having network difficulties. Try again later.
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hi, I am in France and bought an international but have no service. Is there a reason? What should I do? thank you, Elodie
Questions
•
Plans & Features
Accepted Solution
Official Solution
Just want every one to know that I came home and my broadband light is flashing red. Called for assistance and CANNOT GET A TECH OUT UNTIL TUESDAY. Mind you, my entire city is on LOCKDOWN curfew due to COVID, so AT&T really expects me to sit and stare at a wall for DAYS. They (Edited per communi
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
My plan now is the25 dollars pre-paid plan (pre-paid a whole year 300 dollars). Could I change the plan to 25 cents minute plan? because I have paid 300 dollars for a year's plan, and I use it only a month. if I change it to 25 cents minute plan, will you return the 275 dollars to my account balance
Questions
•
Plans & Features
Accepted Solution
Official Solution
My unemployment hasnt kicked in yet and my service has been disconnected. Im trying to work from home using my internet and my son plays xbox constantly. Now we r having a hard time w our service suspended and i cant pay until i get the unemployment checks. Help
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
This is a problem that AT&T should address immediately. Updating macOS to the newly released Big Sur has rendered AT&T Internet Security Suite incompatible. The main issue is that AT&T is not offering version 4.10 which is available and that McAfee states as the fixed/compatible secur
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
I recently cancelled my uverse service, but have kept the 1000mbps internet service. Should I get a new modem from AT&T? I currently have a 5268ac modem, but both my daughter and son, who only have internet service, have bgw320.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I found my account can not be signed in and it asked me to connect Customer Service. But I am currently not in the U.S., is there any email address that I can access to AT&T Customer Service? Thank you for reading and have a nice day.
Questions
•
Account & Usage
Accepted Solution
Official Solution
Hi there, I am currently moving back to my home country and will not be in the States for quite a while. Since I don't have roaming function with my prepaid plan, I'd like to suspend this number until I go back to the States. Could you advise me how to do this? Is it possible for me to keep this nu
Questions
•
Account & Usage
Accepted Solution
Official Solution
Closed
Hi I’d like to know how I can use my bill credits to pay off the rest of my installment plan
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Closed
I have an iPhone 7s that is on the verge of exploding. It was covered by the assuron insurance so that I paid $150 to get a replacement. No problem right? ATT is insisting that I MAIL the phone to them. It literally is locked in a metal box as it is on the verge of exploding. When you mail pa
Questions
•
Apple
Accepted Solution
Official Solution
It can wait to text app
Questions
•
Device Features
Accepted Solution
Official Solution
What kind of discounts can single moms get on food stamps in giver. Houseing
Questions
•
Plans & Features
Accepted Solution
Official Solution
Can you have two different routers in 1 house but has the same carrier For example: in the living room there is 1 Uverse 5268AC router and another same router in my brother's bedroom.
Questions
•
AT&T Internet Features